Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80490 Views

28 replies

0 likes

  • 80490 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101356 Views

9 replies

2 likes

Account
Login
  • 101356 Views
  • 9 replies
  • 2 likes

Superuser Contribution Unable to change account email

PlanFree (planning to upgrade to a student plan soon)CountryUnited StatesDeviceiPhone 12 ProMy Question or IssueI am unable to change my email address to another one. The problem is that when I try to switch to the new email address it says that the ...

Visitor

Plan Free (planning to upgrade to a student plan soon) Country United States Device iPhone 12 Pro My Question or Issue I am unable to change my email address to another one. The problem is tha...

Alex

Spotify Legend

699 Views

1 replies

0 likes

Account
Free
  • 699 Views
  • 1 replies
  • 0 likes

How to change email and password when your logged into face book?

How can I change my email when I am logged in with Facebook but, 1. I can't access my email 2. I don't think I know the password Also I have already tried the settings thing and I cant find where it say'sto disconnect from Facebook? All I want to do ...

Visitor

How can I change my email when I am logged in with Facebook but,  1. I can't access my email  2. I don't think I know the password  Also I have already tried the settings thing and ...

AdamDamon

Community Legend

688 Views

1 replies

0 likes

Account
Login
  • 688 Views
  • 1 replies
  • 0 likes

Solved!! Spotify can't login but cant sign up

PlanFreeCountryUSADeviceDesktopOperating SystemWin10My Question or IssueI can't login and it says the account isn't registered to an email or to my google account. I can't sign up with the email because it says it's already registered. I just used my...

Casual Listener

Plan Free Country USA Device Desktop Operating System Win10 My Question or Issue I can't login and it says the account isn't registered to an email or to my google account. I can't sign up w...

Billy-J

Spotify Star

1454 Views

3 replies

0 likes

Account
Free
Login
  • 1454 Views
  • 3 replies
  • 0 likes

Recibos Julio 2021

Hola, Desde este mes no tengo el panel izquierdo en mi cuenta. Por lo que no puedo acceder a mis recibos. ¿Cómo puedo solucionarlo? Un saludo,

Visitor

Hola, Desde este mes no tengo el panel izquierdo en mi cuenta. Por lo que no puedo acceder a mis recibos. ¿Cómo puedo solucionarlo? Un saludo,  

Billy-J

Spotify Star

640 Views

1 replies

0 likes

Account
Premium
Subscription
  • 640 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution e-mail address

PlanPremium FamilyCountryBelgium DeviceiPhone 7My Question or IssueI think I have 2 duplicate accounts. The one I'm currently using is connected to my Facebook but with a e-mail address I don't use anymore (hotmail), while my facebook is connected wi...

Casual Listener

Plan Premium Family Country Belgium  Device iPhone 7 My Question or Issue I think I have 2 duplicate accounts. The one I'm currently using is connected to my Facebook but with a e-mail ad...

Novy

Moderator

2301 Views

3 replies

0 likes

Account
  • 2301 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't go premium

PlanFreeCountrySwitzerlandDevicePC or Pixel 4 xlOperating SystemWindows 10 or Android 11 My Question or Issue My region is set to Switzerland but I have issue to subscribe to premium2 months ago I was using the same payment card and it was working fi...

Regular

Plan Free Country Switzerland Device PC or Pixel 4 xl Operating System Windows 10 or Android 11   My Question or Issue   My region is set to Switzerland but I have issue to subsc...

Novy

Moderator

1581 Views

9 replies

0 likes

Account
Premium
Subscription
  • 1581 Views
  • 9 replies
  • 0 likes

Superuser Contribution My username is just numbers and letters

I just set up this account on premium using student discount, but my username is all numbers and letters and I don't know how/if I can change it. I want it to be my name so that friends can find me. How do I make my username my full name?

Newbie

I just set up this account on premium using student discount, but my username is all numbers and letters and I don't know how/if I can change it. I want it to be my name so that friends can...

Alex

Spotify Legend

1543 Views

3 replies

1 likes

  • 1543 Views
  • 3 replies
  • 1 likes

Paguei o boleto mas não chegou nenhum email de confirmação de pagamento

Olá, possuo apenas uma conta no spotify, paguei o boleto do plano premium anual de R$199.90, mas não chegou nenhum recibo pelo pagamento e ainda continuo com o plano grátis

Visitor

Olá, possuo apenas uma conta no spotify, paguei o boleto do plano premium anual de R$199.90, mas não chegou nenhum recibo pelo pagamento e ainda continuo com o plano grátis   

Billy-J

Spotify Star

489 Views

1 replies

0 likes

Premium
  • 489 Views
  • 1 replies
  • 0 likes

Lyrics not showing up

PlanPremiumCountryParaguayDeviceRedmi note 8 proOperating SystemAndroid 10 My Question or IssueLyrics don't show up, all of my friends can see the lyrics without issues, and now I created a new account to test the feature and it works so the problem ...

Visitor

  Plan Premium Country Paraguay Device Redmi note 8 pro Operating System Android 10   My Question or Issue Lyrics don't show up, all of my friends can see the lyrics without issu...

MateusM

Spotify Star

472 Views

1 replies

0 likes

Premium
  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account has been deleted

Hi, On Feb 12th spotify had taken my paymet for premium then proceeded to delete my account with all of my music and paylists. I confirmed this by making a new account with the same exact email address and username. I am very upset about this and mig...

Newbie

Hi,   On Feb 12th spotify had taken my paymet for premium then proceeded to delete my account with all of my music and paylists. I confirmed this by making a new account with the same exact em...

Navrofil

Visitor

16232 Views

4 replies

2 likes

Account
Login
Premium
Security
Subscription
  • 16232 Views
  • 4 replies
  • 2 likes

Superuser Contribution Facebook login not working anymore, can't change to email login

PlanPremium FamilyCountryBelgiumDeviceAll!Operating SystemAndroid, Windows 10My Question or IssueI am living with my brother and I am a member of his premium family subscription. I used to login with Facebook, but since yesterday that suddenly doesn'...

Casual Listener

Plan Premium Family Country Belgium Device All! Operating System Android, Windows 10 My Question or Issue I am living with my brother and I am a member of his premium family subscription...

Jeremy

Spotify Legend

1485 Views

5 replies

0 likes

Account
Login
  • 1485 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Upgrading from Premium to Premium Duo + changing country

Hi there,I would appreciate some help with the following: - ACTUAL SITUATIONI’m currently based in The Netherlands and have a Premium subscription associated to KPN, partner of Spotify.- WHAT WILL HAPPEN NEXTI’ll shortly move to Spain for good. There...

Newbie

Hi there, I would appreciate some help with the following:   - ACTUAL SITUATION I’m currently based in The Netherlands and have a Premium subscription associated to KPN, partner of Spot...

Novy

Moderator

678 Views

1 replies

0 likes

Account
Premium
  • 678 Views
  • 1 replies
  • 0 likes

Change my DOB

PlanPremiumCountryUSDeviceiPhone 8 My Question or IssueI created my Spotify account through my Facebook account that I have since deleted and now I log in with my regular email (it’s not attached to my FB account anymore). The thing is that I need to...

Newbie

Plan Premium Country US Device iPhone 8   My Question or Issue I created my Spotify account through my Facebook account that I have since deleted and now I log in with my regular email ...

Billy-J

Spotify Star

1191 Views

1 replies

0 likes

Account
  • 1191 Views
  • 1 replies
  • 0 likes

Artist page top 5 songs

PlanPremiumCountryNorwayDevice( Macbook Pro late 2015)Operating System(Mojave ) My Question or IssueHey, how can I choose the order of the popular song on my artist page (usually 4-5)Lets say I want song number 4 to be number 2 ( see attached jpeg) B...

Visitor

Plan Premium Country Norway Device ( Macbook Pro late 2015) Operating System (Mojave )   My Question or Issue Hey, how can I choose the order of the popular song on my artist page (usu...

AdamDamon

Community Legend

3141 Views

1 replies

0 likes

Premium
  • 3141 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I tell if I signed up for Spotify through Facebook?

I believe I signed up for Spotify through my Facebook account (in 2016). I did some research about a year ago (in 2020) on whether it was possible to unlink the two, and since I used my FB to create my Spotify the general consensus was that it was no...

Visitor

I believe I signed up for Spotify through my Facebook account (in 2016). I did some research about a year ago (in 2020) on whether it was possible to unlink the two, and since I used my FB to create ...

Elena

Moderator

1156 Views

1 replies

0 likes

Account
Other
Subscription
  • 1156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account login issues (as a subscription member)

PlanPremium (Family)Operating System(iOS, Android, Windows 10) My Question or IssueWhen I try to log in to one of my accounts, it doesn't work. When I want to reset my password, I get the following message: "The username you entered is not linked to ...

Casual Listener

Plan Premium (Family) Operating System (iOS, Android, Windows 10)   My Question or Issue When I try to log in to one of my accounts, it doesn't work. When I want to reset my password, I ge...

Novy

Moderator

887 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 887 Views
  • 3 replies
  • 0 likes

Solved!! I want to change my username!

Plan Premium Country Egypt Operating System Android, Win10 My Question or Issue Hi, I want to change my username to be just my name! instead of this weird letters and numbers! I've tried the solutions mentioned in older same topics and they just does...

Visitor

Plan Premium Country Egypt Operating System Android, Win10   My Question or Issue Hi, I want to change my username to be just my name! instead of this weird letters and numbers! ...

MateusM

Spotify Star

5310 Views

2 replies

0 likes

Account
Premium
  • 5310 Views
  • 2 replies
  • 0 likes

Superuser Contribution I want a music on Spotify.

https://youtu.be/atDgWLrmqq0PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want a music on spotify Artist: Modern TalkingSong: Cheri Cheri...

Newbie

    https://youtu.be/atDgWLrmqq0 Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows...

Mario

Spotify Legend

564 Views

1 replies

0 likes

Free
  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email wird bereits verwendet

Ich kann mein Profil nicht ändern da ständig die Fehlermeldung kommt dass meine mailadresse bereits verwendet wird. Ich habe alles zurückgesetzt. Dennoch besteht das Problem weiterhin. Was kann ich tun?

Newbie

Ich kann mein Profil nicht ändern da ständig die Fehlermeldung kommt dass meine mailadresse bereits verwendet wird. Ich habe alles zurückgesetzt. Dennoch besteht das Problem weiterhin. Was kann ich t...

Alex

Spotify Legend

9336 Views

6 replies

1 likes

  • 9336 Views
  • 6 replies
  • 1 likes

Superuser Contribution Can't log into my main spotify account and want to remove my bank details

I'm trying to log into my second spotify account but it will only let me log in via Facebook which doesn't give me an email or anything I have also tried to log in using my username and it also has not worked anyone able to help me?This is the accoun...

Visitor

I'm trying to log into my second spotify account but it will only let me log in via Facebook which doesn't give me an email or anything I have also tried to log in using my username and it also has n...

Jeremy

Spotify Legend

1170 Views

1 replies

0 likes

Account
Security
Subscription
  • 1170 Views
  • 1 replies
  • 0 likes