Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
294174 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
542238 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129783 Views
74 replies
12 likes
bonjour, j'ai recu un mail m'indiquant qu'il y avait un probleme de reglement pour mon abonnement premium. j'ai contacté ma banque et il n'y a aucun souci de leur coté (ils n'ont pas recu de demande de debit de spotify). aujourd'hui je recois un 2e m...
bonjour, j'ai recu un mail m'indiquant qu'il y avait un probleme de reglement pour mon abonnement premium. j'ai contacté ma banque et il n'y a aucun souci de leur coté (ils n'ont pas rec...
Moderator
5500 Views
6 replies
2 likes
PlanPremiumCountryTurkey My Question or Issue I get two payments from my phone bill, but I have only one account. What is the reason for this and how can I change it?
Plan Premium Country Turkey My Question or Issue I get two payments from my phone bill, but I have only one account. What is the reason for this and how c...
Spotify Star
592 Views
1 replies
0 likes
PlanFree &PremiumCountryU.K. Device(iPhones) My Question or IssueI have premium and my wife a free account. When one of us starts playing music, the other one’s account stops playing. This happens whether we’re both on WiFi or one on 4g. We have sepa...
Plan Free &Premium Country U.K. Device (iPhones) My Question or Issue I have premium and my wife a free account. When one of us starts playing music, the other one’s account ...
Casual Listener
1002 Views
6 replies
0 likes
Show my friends on my feed. On mac you can see your followed friends but on windows it requires you to link your Facebook and still dosent show your friends on Spotify only Facebook who the heck still uses Facebook
Show my friends on my feed. On mac you can see your followed friends but on windows it requires you to link your Facebook and still dosent show your friends on Spotify only Facebook who the heck stil...
Casual Listener
621 Views
2 replies
0 likes
PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or IssueSo yesterday i updated my client. It was a little bit buggy but was ok then it automatically logged off me from my account and i couldnt log on for like 10 times but in th...
Plan Premium Country Turkey Device PC Operating System Windows 10 My Question or Issue So yesterday i updated my client. It was a little bit buggy but was ok then it automatically lo...
Spotify Star
610 Views
1 replies
0 likes
Geen van de onderstaande informatie is vereist. Hoe meer u biedt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen.Plan GratisHet land BelgiëHet apparaatSamsung Galaxy HarddiskAndroid Mijn vraag van probleem: al 2x geld van de rekenin...
Geen van de onderstaande informatie is vereist. Hoe meer u biedt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen. Plan Gratis Het land België Het apparaat Samsung Galaxy ...
Community Legend
633 Views
1 replies
0 likes
Cómo se elimina ese aviso de Facebook de la pantalla. No tengo cuenta allí y sólo molesta en la interfaz. Cómo se elimina definitivamente esa publicidad?
Cómo se elimina ese aviso de Facebook de la pantalla. No tengo cuenta allí y sólo molesta en la interfaz. Cómo se elimina definitivamente esa publicidad?
Spotify Star
524 Views
1 replies
0 likes
Hello everyone,In these few days I noticed a strange device in Spotify Connect that was listening to music of some new artists because on Last.FM they have something like 4-5 scrobbles.I started investigating and I realized that this person was liste...
Hello everyone, In these few days I noticed a strange device in Spotify Connect that was listening to music of some new artists because on Last.FM they have something like 4-5 scrobbles. I started ...
Spotify Legend
4846 Views
7 replies
0 likes
Good morning!I am a long time premium member, and continue to the enjoy the service while listening to my favorite artists, or the recommended artists that you guys suggest. This experience is far and above better than ANY other music streaming servi...
Good morning! I am a long time premium member, and continue to the enjoy the service while listening to my favorite artists, or the recommended artists that you guys suggest. This experience is far ...
Casual Listener
2013 Views
3 replies
2 likes
Since a few month my user interface is showing more and more orthographic errors with lots of special characters in words. Mainly asterisks. When is this bug finally fixed? It is getting more and more annoying to deal with the UI. If there is a probl...
Since a few month my user interface is showing more and more orthographic errors with lots of special characters in words. Mainly asterisks. When is this bug finally fixed? It is getting more and mor...
Not applicable
885 Views
6 replies
0 likes
PlanFree/Premium My Question or Issue The email account that was linked to my Spotify account was deleted (not this account I'm using right now, a separate account). I have forgotten my password for that account, so I cannot change it to my new email...
Plan Free/Premium My Question or Issue The email account that was linked to my Spotify account was deleted (not this account I'm using right now, a separate account). I hav...
Spotify Star
684 Views
1 replies
0 likes
This might sound weird but I'm doing a scavenger hunt that has a part that leads me to Spotify. The clue/hint that we were given was that the display name is one very specific word (I know the word I just don't want to dox the account) but we aren't ...
This might sound weird but I'm doing a scavenger hunt that has a part that leads me to Spotify. The clue/hint that we were given was that the display name is one very specific word (I know the word I...
Moderator
590 Views
1 replies
0 likes
What the f is wrong with your adverts?! I am having my music playing on my stereo when suddenly a sexual advert starts and talks about **bleep**, comparing dicks and other kinks. It's really comfortable to listen to music with your parents and silbli...
What the f is wrong with your adverts?! I am having my music playing on my stereo when suddenly a sexual advert starts and talks about **bleep**, comparing dicks and other kinks. It's really comforta...
Roadie
832 Views
1 replies
0 likes
I forgot my spotify password and spotify said that they sent me an email but they didn't. they are not on my email blacklist and they sent me emails before. why does the password reset email not arrive?
I forgot my spotify password and spotify said that they sent me an email but they didn't. they are not on my email blacklist and they sent me emails before. why does the password reset email not arri...
Spotify Legend
36061 Views
5 replies
0 likes
PlanPremiumCountryCanadaDeviceiPhoneOperating SystemiOS My Question or IssueWe want to sign up for a Premium Family account but will this mean that my daughter loses all her playlists and music - she is currently on an individual Premium account (whi...
Plan Premium Country Canada Device iPhone Operating System iOS My Question or Issue We want to sign up for a Premium Family account but will this mean that my daughter loses all her ...
Casual Listener
3514 Views
2 replies
0 likes
PlanPremiumCountryUnited States DeviceiPhone 7 plus and Macbook ProOperating SystemiOS 10 and MacOS? My Question or IssueI wanted to link my spotify profile in the bio of my twitter account, but I don't go by my real name on twitter for privacy reaso...
Plan Premium Country United States Device iPhone 7 plus and Macbook Pro Operating System iOS 10 and MacOS? My Question or Issue I wanted to link my spotify profile in the bio...
Roadie
817 Views
1 replies
0 likes
My activity is not showing to my friends even though its active in my settings.Please help!
My activity is not showing to my friends even though its active in my settings.Please help!
Spotify Legend
450 Views
1 replies
0 likes
Hey guys. My GF is listening to her music via our Amazon Echo and does so over my Spotify account. The problem is that I haven't found a way yet to turn on PRIVATE SESSION on the Amazon Echo so her music (which has NOTHING in common with my music) is...
Hey guys. My GF is listening to her music via our Amazon Echo and does so over my Spotify account. The problem is that I haven't found a way yet to turn on PRIVATE SESSION on the Amazon Echo so her m...
Spotify Legend
5777 Views
4 replies
11 likes
Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight to read) Hey there! A few weeks ago already tried to change my e-mail but it was used because of my other old account, so I deleted this old account a...
Hey there! A few weeks ago already tried to change my e-mail but it was used because of my other old account, so I deleted this old account and waited for quite a while. ...
Roadie
554 Views
1 replies
0 likes
My husband removed my account from the family plan. And now I can’t sign in. I have already reset password still not allow me. Device(iPhone x My Question or Issue
My husband removed my account from the family plan. And now I can’t sign in. I have already reset password still not allow me. Device (iPhone x My Question or Issue
Casual Listener
632 Views
2 replies
0 likes
