Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
Saturday
ssydmarie
Visitor
9245 Views
2 replies
9 likes
Security

9245 Views
2 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
4 weeks ago
g2_gdlm
Casual Listener
483780 Views
979 replies
111 likes
Account

483780 Views
979 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1211386 Views
119 replies
117 likes
Account

1211386 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-12-23 3:53:03 PM
Joan
Moderator
121135 Views
72 replies
12 likes
Account
Login
Premium

121135 Views
72 replies
12 likes

Superuser Contribution Changing Display Name

PlanPremiumCountry Device(Samsung Galaxy S8)Operating System(Windows 10) My Question or IssueI use spotify on my android and laptop and recently saw that there's been something implemented to change your display name ( https://community.spotify.com/t...

rainily15
Casual Listener
Plan Premium Country Device (Samsung Galaxy S8) Operating System (Windows 10) My Question or Issue I use spotify on my android and laptop and recently saw that there's been so...
2020-04-15 1:38:48 AM
2021-02-01 9:31:54 AM
Ver
Spotify Legend
1417 Views
8 replies
2 likes

1417 Views
8 replies
2 likes

Superuser Contribution Unrecognized / Unauthorized account use by web player - suspected bots

This is an issue that's been plaguing me for several months, and if it continues I may cancel my subscription and just subscribe to Google Play Music. Several times now I have reset my password, logged out of all devices and removed access by any app...

Screen Shot 2019-03-12 at 7.20.32 AM.png

3rc
Regular
This is an issue that's been plaguing me for several months, and if it continues I may cancel my subscription and just subscribe to Google Play Music. Several times now I have reset my passw...
2019-03-12 1:51:21 PM
2021-01-31 10:47:53 PM
Novy
Moderator
2379 Views
9 replies
1 likes
Premium

2379 Views
9 replies
1 likes

Superuser Contribution Can't create new accounts. Really frustrating

Hello, This weekend I have converted my premium account to a familly one. I try since then to create 3 new accounts and just impossible. The recaptcha is always getting back with a "verification expired, check the box again". I have read the rest of ...

impact-2
Casual Listener
Hello, This weekend I have converted my premium account to a familly one. I try since then to create 3 new accounts and just impossible. The recaptcha is always getting back with a ...
2019-01-15 10:01:55 PM
2021-01-31 7:44:12 PM
Novy
Moderator
1526 Views
8 replies
0 likes
Account
Security

1526 Views
8 replies
0 likes

Entire Library gone / Account split into two

PlanPremium FamilyCountryAustriaDeviceall (ios, android, and windows) I am writing this from a friend's account, since it won't let me post here on my own account, likely related to the issue explained below. My Question or IssueHi,Tonight, my spotif...

murayy
Newbie
Plan Premium Family Country Austria Device all (ios, android, and windows) I am writing this from a friend's account, since it won't let me post here on my own account, likely related t...
2021-01-29 9:57:33 AM
2021-01-31 9:21:40 AM
Billy-J
Spotify Star
332 Views
1 replies
0 likes
Account

332 Views
1 replies
0 likes

[All Platforms][Connect] VPN not working

I’ve been having an issue of Spotify not working while my VPN is connected. Sometimes it only effects listening to Joe Rogan’s podcast who advertises for a VPN, but recently it’s been affecting all playback. Why is this?

IsaacKuiken
Visitor
I’ve been having an issue of Spotify not working while my VPN is connected. Sometimes it only effects listening to Joe Rogan’s podcast who advertises for a VPN, but recently it’s been affecting all p...
2021-01-26 4:54:02 AM
2021-01-31 9:20:15 AM
Billy-J
Spotify Star
297 Views
1 replies
0 likes
All Platforms
Connect

297 Views
1 replies
0 likes

Spotify deleted a significant portion of my followers

My Spotify profile (@mrbunbury) had around 160 followers a few days ago, but within the past couple days, I've been getting a lot of followers because I revealed my account name on social media. When I checked up on it a few hours ago, I was almost a...

wgvid1mdxtx8mwh
Casual Listener
My Spotify profile (@mrbunbury) had around 160 followers a few days ago, but within the past couple days, I've been getting a lot of followers because I revealed my account name on social media. When...
2021-01-25 2:10:23 AM
2021-01-31 9:15:35 AM
Maxim
Spotify Star
348 Views
1 replies
0 likes

348 Views
1 replies
0 likes

Solved!! Edit profile information on Google & Apple account

Plan: Spotify FreeCountry: U.S.ADevice: PC, Windows 10 Hello Spotify Community I undestand that when you create an account using Facebook, you are not able to edit your profile information such as your email adress, gender, date of birth... ect.My qu...

Eulalia_Waters
Visitor
Plan: Spotify Free Country: U.S.A Device: PC, Windows 10 Hello Spotify Community 🙂 I undestand that when you create an account using Facebook, you are not able to edit your profile infor...
2021-01-29 6:05:21 AM
2021-01-31 9:12:37 AM
Maxim
Spotify Star
409 Views
1 replies
0 likes
Account
Other

409 Views
1 replies
0 likes

Account logged out on all devices?

PlanPremiumCountryUSDevice Operating System My Question or IssueWoke up today and my account had been logged in on all my devices. That means my iPhone, iPad, Macbook, and work computer (windows). The weirdest part is that I was using it from my offi...

ckroger
Regular
Plan Premium Country US Device Operating System My Question or Issue Woke up today and my account had been logged in on all my devices. That means my iPhone, iPad, Macb...
2021-01-29 11:19:16 PM
2021-01-30 11:34:07 PM
Maxim
Spotify Star
371 Views
1 replies
0 likes
Account

371 Views
1 replies
0 likes

Superuser Contribution missing 'social' dropdown to link with facebook account

Hi, i want to link my spotify with facebook. I've followed help centre article but when i click beside profile on arrow I only have two options; account or log out. I set up my account with an email and have recently transferred to family plan. Hope ...

elzaone
Casual Listener
Hi, i want to link my spotify with facebook. I've followed help centre article but when i click beside profile on arrow I only have two options; account or log out. I set up my account with an email ...
2017-04-26 10:02:15 PM
2021-01-30 10:50:02 PM
Novy
Moderator
770 Views
5 replies
0 likes
Account
Premium

770 Views
5 replies
0 likes

Account Stolen

PlanPremiumCountryItalyDeviceOneplus 7 ProOperating SystemAndroid Hi, I think my account was stolen because I can't log in and if I check my profile from another account I see that I have new playlists and new artists that I never heard before. I don...

Drainexodus
Visitor
Plan Premium Country Italy Device Oneplus 7 Pro Operating System Android Hi, I think my account was stolen because I can't log in and if I check my profile from another accoun...
2021-01-30 12:32:31 PM
2021-01-30 1:50:06 PM
JonniApollo
Visitor
678 Views
2 replies
0 likes
Account
Login
Premium
Security

678 Views
2 replies
0 likes

Solved!! Uploaded album through Distrokid, song on album is grayed out

Hello, We uploaded our new album to Spotify through Distrokid. We received a notifiation a couple of days ago that it was live on Spotify. When I check the album on Spotify on my computer, one of the songs is grayed out. When I check it through the S...

sleeprecordings
Regular
Hello, We uploaded our new album to Spotify through Distrokid. We received a notifiation a couple of days ago that it was live on Spotify. When I check the album on Spotify on my com...
2018-07-30 4:26:29 AM
2021-01-29 11:26:21 PM
Blacksunshine93
Casual Listener
9450 Views
13 replies
0 likes
Account
Other

9450 Views
13 replies
0 likes

Can’t download for offline play & status is wrong

Hi I have just subscribed to the Premium Family Spotify and have the first month free. I have a couple of problems. I amunable to download an album to play off line. There is no option to download or download as playlist etc? Because of this I checke...

Davetherave2
Casual Listener
Hi I have just subscribed to the Premium Family Spotify and have the first month free. I have a couple of problems. I am unable to download an album to play off line. There is no option to...
2021-01-29 8:42:48 PM
2021-01-29 8:54:05 PM
Davetherave2
Casual Listener
456 Views
1 replies
0 likes
Premium for Family

456 Views
1 replies
0 likes

Superuser Contribution Recently played artist at home page not updating [Desktop]

PlanPremium Operating SystemWindows 10 My Question or IssueIn the "Home" section of Spotify desktop, "Recently played artists" stays in the top of the screen, and has been stuck with an artist that I have listened to basically only once and don't rea...

RudiVanDanck
Casual Listener
Plan Premium Operating System Windows 10 My Question or Issue In the "Home" section of Spotify desktop, "Recently played artists" stays in the top of the screen, and has been stu...
2020-07-25 9:04:19 PM
2021-01-29 6:04:58 PM
prvncher
Casual Listener
1953 Views
15 replies
2 likes
Other

1953 Views
15 replies
2 likes

[All Platforms] Hacker ruined my recommendations and top artists

So my free account got hacked. Spotify sent me an email to reset my password, I also signed out everywhere. So I have complete control of my account again. Now my problem is the hacker listened to a lot of weird music which is now ruining my recommen...

Bond-Cool
Visitor
So my free account got hacked. Spotify sent me an email to reset my password, I also signed out everywhere. So I have complete control of my account again. Now my problem is the hacker liste...
2021-01-28 1:08:23 AM
2021-01-29 4:38:18 PM
Jose_M
Spotify Star
407 Views
1 replies
0 likes
All Platforms

407 Views
1 replies
0 likes

Superuser Contribution Ghost account music transferral

PlanfreeCountryItaly My Question or IssueHi,I created my spotify account in 2014 associated with fb. Years later I changed my fb email, thus transforming my account into a ghost one:my name does not appear anymore, if you search it or its public play...

stomacate
Visitor
Plan free Country Italy My Question or Issue Hi, I created my spotify account in 2014 associated with fb. Years later I changed my fb email, thus transformi...
2021-01-26 12:22:12 AM
2021-01-29 8:52:00 AM
Jeremy
Spotify Legend
407 Views
1 replies
0 likes
Account
Login

407 Views
1 replies
0 likes

Solved!!Superuser Contribution Reporting bots activity in spotify

PlanPremiumCountryIsraelDeviceXiomi\PC\MacOperating System(iOS 10, Android, Windows 10,etc.) My Question or Issuefirst thing sorry if its not the correct place to put it, it's less of an issue for me and more for spotify and i would like them to know...

AssafB
Visitor
Plan Premium Country Israel Device Xiomi\PC\Mac Operating System (iOS 10, Android, Windows 10,etc.) My Question or Issue first thing sorry if its not the correct place to put it, it'...
2020-08-16 10:13:18 AM
2021-01-28 9:27:51 PM
CarlosE
Moderator
2947 Views
3 replies
0 likes
Other

2947 Views
3 replies
0 likes

Superuser Contribution The song you can't listen

Justin Bieber's song "Love Me Like You Do" is can not listened on Spotify. What can we do?

shawn7641
Casual Listener
Justin Bieber's song "Love Me Like You Do" is can not listened on Spotify. What can we do?
2016-11-12 11:30:49 AM
2021-01-27 3:02:07 PM
a1f5q1pm0wvh9ay
Casual Listener
6539 Views
7 replies
0 likes

6539 Views
7 replies
0 likes

Superuser Contribution Account security

I have an account on a family plan. And a plan member can access some content, example: my findings from the week.

sebas_eniva
Visitor
I have an account on a family plan. And a plan member can access some content, example: my findings from the week.
2021-01-26 2:40:11 PM
2021-01-27 8:38:51 AM
Jeremy
Spotify Legend
388 Views
1 replies
0 likes
Security

388 Views
1 replies
0 likes

Superuser Contribution Block users

I believe Spotify should let you block other users. A guy from my high school has been harassing me for years and I recently I blocked him on all social media platforms except Spotify. There is no way to block him on Spotify. He still follows me and ...

lo_ibanez
Casual Listener
I believe Spotify should let you block other users. A guy from my high school has been harassing me for years and I recently I blocked him on all social media platforms except Spotify. There is no wa...
2020-08-28 12:47:51 AM
2021-01-26 8:42:03 PM
kmarshello
Casual Listener
1548 Views
8 replies
7 likes

1548 Views
8 replies
7 likes

Solved!!Superuser Contribution Account informations

PlanFree/PremiumCountryBrazilDevice(Android)Operating SystemWindows 10I made my account on Spotify using Facebook, I changed the social network's email but Spotify didn't changed it automatically I don't have access to the old email and don't remembe...

renathalima
Casual Listener
Plan Free/Premium Country Brazil Device (Android) Operating System Windows 10 I made my account on Spotify using Facebook, I changed the social network's email but Spotify didn't changed it a...
2021-01-19 5:48:36 AM
2021-01-26 4:34:11 PM
Jeremy
Spotify Legend
661 Views
3 replies
0 likes
Account

661 Views
3 replies
0 likes

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