Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554121 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131216 Views
74 replies
12 likes
I have cancelled my premium account. Now when I go to use Spotify I get a black square with 3 white pulsing dots which need cancelling before I can continue but I cannot do this. Please can you tell me how I can cancel this black square in order to c...
I have cancelled my premium account. Now when I go to use Spotify I get a black square with 3 white pulsing dots which need cancelling before I can continue but I cannot do this. Please can you tell ...
Spotify Star
372 Views
1 replies
0 likes
Hey,I found out, that there is another "Basicnoise" artist profile on Spotify with only tracks of mine. (So in fact it is just a double with some of my tracks linked to it instead of my main profile.) I already contacted Spotify regarding this issue ...
Hey, I found out, that there is another "Basicnoise" artist profile on Spotify with only tracks of mine. (So in fact it is just a double with some of my tracks linked to it instead of my main profil...
Moderator
485 Views
1 replies
0 likes
I have a premium family membership, was 4 of us, then 2, now my daughter is moving out to uni.How do I cancel Family but keep my account and playlist free - but my daughter's convert to student premium and keep her playlist?Any help appreciated.
I have a premium family membership, was 4 of us, then 2, now my daughter is moving out to uni. How do I cancel Family but keep my account and playlist free - but my daughter's convert to student pre...
Newbie
2619 Views
2 replies
0 likes
PlanPremium CountryI am currently living in Spain but my subscription is in Argentina. I want to change to Spain but the differents solutions suggested do not work. DeviceMacbook Pro late 2016Operating SystemMACOS BIGSUR My Question or IssueI am curr...
Plan Premium Country I am currently living in Spain but my subscription is in Argentina. I want to change to Spain but the differents solutions suggested do not work. Device Macb...
Spotify Star
1150 Views
3 replies
0 likes
PlanPremiumOperating SystemWindows & AndroidMy Question or IssueSomeone entered in my Spotify account and changed my password,I don't have access to the email that is connected with my account and, since is a premium account I would like to recover i...
Plan Premium Operating System Windows & Android My Question or Issue Someone entered in my Spotify account and changed my password, I don't have access to the email that is connected with m...
Spotify Star
1110 Views
1 replies
0 likes
HiWe have official music label playlist on spotify.Our label name TRIPPY CODE RECORDS (over 2500+ tracks inside) 2 weeks ago, someone starting reporting our playlist names... These playlist names used since 2018, and no problem.Playlist names:Art of ...
Hi We have official music label playlist on spotify. Our label name TRIPPY CODE RECORDS (over 2500+ tracks inside) 2 weeks ago, someone starting reporting our playlist names... These playl...
Spotify Star
472 Views
1 replies
0 likes
PlanPremiumDeviceDesktopOperating SystemWindows 10 My Question or IssueHello Communty,I want to ask if there was a way to get the new UI of the application on desktop.Do i have to sign up for a beta or something ? And if yes, where do i need to go ?T...
Plan Premium Device Desktop Operating System Windows 10 My Question or Issue Hello Communty, I want to ask if there was a way to get the new UI of the application on desktop. Do i ha...
Spotify Star
564 Views
1 replies
0 likes
So, I followed the instructions on the account page and choose Switzerland from the list of countries but then nothing happens (both Safari and Chrome on OSX). The little Swiss flag shows up and that's it (well other than instead of SEK 189 it will c...
So, I followed the instructions on the account page and choose Switzerland from the list of countries but then nothing happens (both Safari and Chrome on OSX). The little Swiss flag shows up and that...
Casual Listener
756 Views
3 replies
0 likes
PlanPremiumCountry DeviceAndroidOperating SystemAndroid 11 My Question or IssueSpotify seems to have started flashing pop-up marketing surveys at me lately, I just now got one asking me about what kind of live events I'd want to go to. I've never opt...
Plan Premium Country Device Android Operating System Android 11 My Question or Issue Spotify seems to have started flashing pop-up marketing surveys at me lately, I just now g...
Community Legend
543 Views
1 replies
0 likes
Hello community, I'm paying monthly via paypal. I'm happy with it, but I'd like to shift the date of invoice to a date when it's assured I have money in my account. At the moment paypal charges the money at the end of the month. I'd rather have it at...
Hello community, I'm paying monthly via paypal. I'm happy with it, but I'd like to shift the date of invoice to a date when it's assured I have money in my account. At the moment paypal char...
Moderator
565 Views
2 replies
1 likes
PlanPremium CountryUSA DeviceDesktop Operating SystemWindows 10 My Question or Issue So, I made a new account just to see if I could see the playlist names on my other. I just realized that you can change your display name??? On premium account, I ca...
Plan Premium Country USA Device Desktop Operating System Windows 10 My Question or Issue So, I made a new account just to see if I could see t...
Community Legend
15051 Views
3 replies
0 likes
I was using American Premium last month when I was in the United States.And now I am still premium ...Now that I am in Turkey, I would like to change my payment to Turkey so that I can be able to pay in Turkish currencyAfter clicking on Change paymen...
I was using American Premium last month when I was in the United States. And now I am still premium ... Now that I am in Turkey, I would like to change my payment to Turkey so that I can be able to...
Spotify Star
1039 Views
1 replies
0 likes
Premium iPhone 12 ProiOS 14.6 Public Beta I signed up yesterday and I couldn’t create an account with Sign Up With Apple so I created my email address. I have tried to Sign In with Apple but I get a message “This email and password combination is inc...
Premium iPhone 12 Pro iOS 14.6 Public Beta I signed up yesterday and I couldn’t create an account with Sign Up With Apple so I created my email address. I have tried to Sign In with...
Spotify Legend
3903 Views
5 replies
0 likes
PlanFreeCountrySpainDevice(Xiaomi rn Operating System(miui.) My Question or IssueYesterday I distributed a podcast to Spotify through Anchor. This podcast is already on Spotify through the link they sent me, but if I search for it manually through th...
Plan Free Country Spain Device (Xiaomi rn 😎 Operating System (miui.) My Question or Issue Yesterday I distributed a podcast to Spotify through Anchor. This podcast is already on S...
Spotify Legend
450 Views
1 replies
0 likes
$12.99/month!?! You have to be kidding me! Never again will I use Spotify! I've used Spotify for years, but I guess it's back to pirating music... Premium used to be worth it.
$12.99/month!?! You have to be kidding me! Never again will I use Spotify! I've used Spotify for years, but I guess it's back to pirating music... Premium used to be worth it.
Moderator
957 Views
3 replies
1 likes
PlanPremiumCountryUSA DeviceDesktop Computer/AndroidOperating SystemWindows 10 My Question or Issue Hello, I am having an issue where I cannot access my Spotify Premium account. So the email that is associated with cannot be accessed by me anymore be...
Plan Premium Country USA Device Desktop Computer/Android Operating System Windows 10 My Question or Issue Hello, I am having an issue where I cannot access my Spotify...
Spotify Legend
1042 Views
1 replies
0 likes
PlanPremium (family member)CountryTurkeyDevice(iPhone SE)Operating System(iOS 14) My Question or IssuesI am a member of family premium on Spotify that's why my username includes random letters and numbers . I have a display name. However, when my fri...
Plan Premium (family member) Country Turkey Device (iPhone SE) Operating System (iOS 14) My Question or Issues I am a member of family premium on Spotify that's why my userna...
Community Legend
3258 Views
1 replies
0 likes
no the update didn’t mess it upno im not logged into the wrong account i went from 2,000 plus songs to 99 songs in my liked plays list. please PLEASE fix it.
no the update didn’t mess it up no im not logged into the wrong account i went from 2,000 plus songs to 99 songs in my liked plays list. please PLEASE fix it.
Spotify Legend
1210 Views
4 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Regular
668 Views
2 replies
0 likes
My sister and I have separate accounts however if one person is streaming music and another starts it cancels the first streamer and yes we do share Wi-Fi however, hot spotting my PC does fix this as far as I'm aware however this is not the case for ...
My sister and I have separate accounts however if one person is streaming music and another starts it cancels the first streamer and yes we do share Wi-Fi however, hot spotting my PC does fix this as...
Spotify Star
367 Views
1 replies
0 likes
