Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
301698 Views
531 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
545433 Views
991 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
130185 Views
74 replies
12 likes
PlanPremium CountryUSA DeviceDesktop Operating SystemWindows 10 My Question or Issue So, I made a new account just to see if I could see the playlist names on my other. I just realized that you can change your display name??? On premium account, I ca...
Plan Premium Country USA Device Desktop Operating System Windows 10 My Question or Issue So, I made a new account just to see if I could see t...
Community Legend
14717 Views
3 replies
0 likes
I was using American Premium last month when I was in the United States.And now I am still premium ...Now that I am in Turkey, I would like to change my payment to Turkey so that I can be able to pay in Turkish currencyAfter clicking on Change paymen...
I was using American Premium last month when I was in the United States. And now I am still premium ... Now that I am in Turkey, I would like to change my payment to Turkey so that I can be able to...
Spotify Star
1025 Views
1 replies
0 likes
Premium iPhone 12 ProiOS 14.6 Public Beta I signed up yesterday and I couldn’t create an account with Sign Up With Apple so I created my email address. I have tried to Sign In with Apple but I get a message “This email and password combination is inc...
Premium iPhone 12 Pro iOS 14.6 Public Beta I signed up yesterday and I couldn’t create an account with Sign Up With Apple so I created my email address. I have tried to Sign In with...
Spotify Legend
3800 Views
5 replies
0 likes
PlanFreeCountrySpainDevice(Xiaomi rn Operating System(miui.) My Question or IssueYesterday I distributed a podcast to Spotify through Anchor. This podcast is already on Spotify through the link they sent me, but if I search for it manually through th...
Plan Free Country Spain Device (Xiaomi rn 😎 Operating System (miui.) My Question or Issue Yesterday I distributed a podcast to Spotify through Anchor. This podcast is already on S...
Spotify Legend
439 Views
1 replies
0 likes
$12.99/month!?! You have to be kidding me! Never again will I use Spotify! I've used Spotify for years, but I guess it's back to pirating music... Premium used to be worth it.
$12.99/month!?! You have to be kidding me! Never again will I use Spotify! I've used Spotify for years, but I guess it's back to pirating music... Premium used to be worth it.
Moderator
922 Views
3 replies
1 likes
PlanPremiumCountryUSA DeviceDesktop Computer/AndroidOperating SystemWindows 10 My Question or Issue Hello, I am having an issue where I cannot access my Spotify Premium account. So the email that is associated with cannot be accessed by me anymore be...
Plan Premium Country USA Device Desktop Computer/Android Operating System Windows 10 My Question or Issue Hello, I am having an issue where I cannot access my Spotify...
Spotify Legend
1028 Views
1 replies
0 likes
PlanPremium (family member)CountryTurkeyDevice(iPhone SE)Operating System(iOS 14) My Question or IssuesI am a member of family premium on Spotify that's why my username includes random letters and numbers . I have a display name. However, when my fri...
Plan Premium (family member) Country Turkey Device (iPhone SE) Operating System (iOS 14) My Question or Issues I am a member of family premium on Spotify that's why my userna...
Community Legend
3224 Views
1 replies
0 likes
no the update didn’t mess it upno im not logged into the wrong account i went from 2,000 plus songs to 99 songs in my liked plays list. please PLEASE fix it.
no the update didn’t mess it up no im not logged into the wrong account i went from 2,000 plus songs to 99 songs in my liked plays list. please PLEASE fix it.
Spotify Legend
1190 Views
4 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Regular
651 Views
2 replies
0 likes
My sister and I have separate accounts however if one person is streaming music and another starts it cancels the first streamer and yes we do share Wi-Fi however, hot spotting my PC does fix this as far as I'm aware however this is not the case for ...
My sister and I have separate accounts however if one person is streaming music and another starts it cancels the first streamer and yes we do share Wi-Fi however, hot spotting my PC does fix this as...
Spotify Star
360 Views
1 replies
0 likes
Plan: PremiumCountry: PeruDevice: Redmi Note 8Operating System: Android 10Spotify Version: 8.6.18.720 My Question or Issue:I can't see lyrics in my account. I tried logging and installing many times and it doesn´t work. This only happens in mobile. I...
Plan: Premium Country: Peru Device: Redmi Note 8 Operating System: Android 10 Spotify Version: 8.6.18.720 My Question or Issue: I can't see lyrics in my account. I t...
Spotify Star
721 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceOnePlus 5 , iPad 2018 , Asus predator laptop Operating System(iOS 10, Android , Windows 10) My Question or IssueMy Spotify account is linked to my phone no. i wanted to add my email to it but it keeps saying the email is ...
Plan Premium Country India Device OnePlus 5 , iPad 2018 , Asus predator laptop Operating System (iOS 10, Android , Windows 10) My Question or Issue My Spotify account is linked...
Spotify Star
520 Views
1 replies
0 likes
PlanPremiumCountryPorutgalDeviceLaptopOperating SystemWindows 10 v1909Spotify version My Question or IssueI must use a proxy to access the internet because of restrictions on my company, but I can't login with this configuration.In Chrome everything ...
Plan Premium Country Porutgal Device Laptop Operating System Windows 10 v1909 Spotify version My Question or Issue I must use a proxy to access the internet because of restr...
Casual Listener
3356 Views
6 replies
1 likes
I've been trying for days, and I'm pretty sick of having to spend so much time and effort to contact someone at a company who's service I pay for.Maybe they should spend more money on customer service, and less on taking Bro Jogan to the exclusive Sp...
I've been trying for days, and I'm pretty sick of having to spend so much time and effort to contact someone at a company who's service I pay for. Maybe they should spend more money on customer se...
Not applicable
1163 Views
8 replies
0 likes
PlanPremiumCountrySlovakiaMy Question or IssueHi im loggin in to spotify using Facebook however i cannot add email to my account and recive any email what so ever ... can anybody help me? I wanted to sign in for spotify thing and i cannot recive emai...
Plan Premium Country Slovakia My Question or Issue Hi im loggin in to spotify using Facebook however i cannot add email to my account and recive any email what so ever ... can anybody help me? I...
Spotify Legend
1245 Views
3 replies
0 likes
PlanFree CountryBrazil My Question or IssueI want to delete my old account because I lost my email password so I can't login aaand it bothers me hahaThe account that I want to delete: https://open.spotify.com/user/227xfnykdxugjiqecdbvdfrla?si=WkF7B8c...
Plan Free Country Brazil My Question or Issue I want to delete my old account because I lost my email password so I can't login aaand it bothers me haha The account that I want ...
Spotify Star
683 Views
1 replies
0 likes
PlanPremiumCountryPolandDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueEvery once in a while when opening Spotify on the phone I get a blue box saying something like "Still sharing your premium account with family? Consider ...
Plan Premium Country Poland Device Samsung Galaxy S7 Operating System Android 8.0.0 My Question or Issue Every once in a while when opening Spotify on the phone I get a blue box sayi...
Roadie
2893 Views
3 replies
1 likes
Hi, I use my Facebook to log into Spotify and it works, problem is about a year ago I changed the email on Facebook but the email hasn't changed in Spotify account settings so receipts etc still keep getting sent to old email which I'm about to delet...
Hi, I use my Facebook to log into Spotify and it works, problem is about a year ago I changed the email on Facebook but the email hasn't changed in Spotify account settings so receipts etc s...
Spotify Legend
1054 Views
3 replies
4 likes
Уже 30 людей создавали вам тикеты с подобным вопросом. Что мешает вам дать подписчикам доступ к вашему собственному шоу, которое с января нигде, кроме как на вашей платформе, не выходит? На русском ответьте, пожалуйста, и как-то вменяемо, без отписок...
Уже 30 людей создавали вам тикеты с подобным вопросом. Что мешает вам дать подписчикам доступ к вашему собственному шоу, которое с января нигде, кроме как на вашей платформе, не выходит? На ...
Newbie
719 Views
2 replies
0 likes
My Account status says I am on the Free Trial, but my Bank Account reflects that I have a Premium Service $9.99 for the past 2 months and I have had no access to the Premium service since January. I have tried Logging Off and then Logging in with no ...
My Account status says I am on the Free Trial, but my Bank Account reflects that I have a Premium Service $9.99 for the past 2 months and I have had no access to the Premium service since January.&nb...
Casual Listener
2070 Views
6 replies
0 likes
