Help Wizard

Step 1


Someone changed the password of my account

Someone changed the password of my account



Operating System

Windows & Android

My Question or Issue

Someone entered in my Spotify account and changed my password,
I don't have access to the email that is connected with my account and, since is a premium account I would like to recover it.
let me know if it's possible.
Thank you
(I'm not writing this with the account I mentioned before, this is a new one)

1 Reply

Hey @TommySparks, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.

Billy-JSpotify Star
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