Can't Upgrade to Premium

[hmourra]

Hi,

I've been trying to upgrade to Premium for the past weeks but it won't let me do it for some reason. I know for sure that my credit and debit card are working properly, so that's not an issue.

It'll just redirect me to the "choose product" page and give me a standard error message.

Any suggestions as to what is actually the problem?

Thank you

[Joe]

No idea what a standard error message is. Any chance of a screeen capture? Have you tried using a different browser?

[hmourra]

Well, here it is. There are no real specific about the error. That comes after putting my card number in.

[Peter__]

Does your card meet all of the requirements here?
https://support.spotify.com/problems/#!/article/payment-problem-card

[hmourra]

Yes, it does

[Peter__]

Some banks to reject the $0.00 charge (which they do process to make sure the card exists) - might be worth trying linking a card to PayPal and using PayPal?

[Soldier9478]

I've been trying to upgrade to premium with my iPhone and it won't let me! It's so annoying! I go into the app and I push "Upgrade To Premium" and it just goes back to my music page. I swear I've done it like 7 times already and it's not working. Is this happening to anyone else?

[the3sense]

Ya I've gotten the same issue. Were you on the wifi when trying to upgrade? Or tried deleting then re downloading the app?