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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • carlosxn
  • Casual Listener
  • 262608 Views
  • 513 replies
  • 34 likes
  • Account
    Free
  • 262608 Views
  • 513 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13030 Views
  • 6 replies
  • 11 likes
  • Security
  • 13030 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529124 Views
  • 989 replies
  • 113 likes
  • Account
  • 529124 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128074 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128074 Views
  • 74 replies
  • 12 likes

Took out money for trying to subscribe to student discount

I'm a new student I just enrolled for school two days ago. I tried to enroll in the student discount. I put my credit card information it took out 5.00 and I was trying to put my school and was having a hard time. So I gave up. I still have the free ...

  • Newbie
  • I'm a new student I just enrolled for school two days ago. I tried to enroll in the student discount. I put my credit card information it took out 5.00 and I was trying to put my school and was havin...
  • gnovella16
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Cant locate my email or my password " sorry your email address was not available ..."

Hi there, so im trying to change password of my account but its not allowing me. From the first place it doesnt allow me to put my e-mail also.Im subscribed through facebeook and if i want to sign in through ps4 it doesnt allow me because it doesnt h...

  • Newbie
  • Hi there, so im trying to change password of my account but its not allowing me. From the first place it doesnt allow me to put my e-mail also. Im subscribed through facebeook and if i want to sign ...
  • gnovella16
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Many tracks suddenly not-available

Hello there, I know thtat sometimes tracks that first were available could turn in not-avaliable because of copyrights. But now suddenly more than half of the tracks in my playlists turned into not-available (mainly soundtracks). What happened? I wou...

  • Regular
  • Hello there,   I know thtat sometimes tracks that first were available could turn in not-avaliable because of copyrights. But now suddenly more than half of the tracks in my playlists turned i...
  • jfkessels
  • Regular
  • 920 Views
  • 2 replies
  • 0 likes
  • Premium
    Unlimited
  • 920 Views
  • 2 replies
  • 0 likes

Facebook connect

Hi, I've conncted my existing Premium Spotify account to Facebook. Now when I log in using Facebook, everything is gone (playlists/music) and I'm using a "Free" Spotify account. When I log back in using my old credentials, everything is back to norma...

  • Casual Listener
  • Hi,   I've conncted my existing Premium Spotify account to Facebook. Now when I log in using Facebook, everything is gone (playlists/music) and I'm using a "Free" Spotify account. When I log b...
  • gnovella16
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

premium account for 1week

I add a try out premium account, does it include any costs fot one week? Should I end it myself or is this automaticIsabelle

  • Casual Listener
  • I add a try out premium account, does it include any costs fot one week? Should I end it myself or is this automatic Isabelle
  • 165 Views
  • 0 replies
  • 0 likes
  • Premium
  • 165 Views
  • 0 replies
  • 0 likes

Premium Subscription

Hello I have added the premium subscription on my iphone via itunes yet it doesn't appear on my desktop (web) versoin of Spotify. Anyone know how I can get the premium sub to come across and register on the desktop version? Thanks

  • Newbie
  • Hello   I have added the premium subscription on my iphone via itunes yet it doesn't appear on my desktop (web) versoin of Spotify.   Anyone know how I can get the premium sub to come a...
  • Isabellevw
  • Casual Listener
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
  • 158 Views
  • 1 replies
  • 0 likes

deleted my Facebook, need to remove spotify

Am leaving for military duty, no use to have it. Want to get rid of it. No phone number. Confusing as to whom I am supposed to be emailing.

  • Newbie
  • Am leaving for military duty, no use to have it. Want to get rid of it. No phone number. Confusing as to whom I am supposed to be emailing.
  • gnovella16
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium
  • 165 Views
  • 1 replies
  • 0 likes

Account Hacked

It seems like my original account got hacked. I tried to log-in one day and I am unable to do so. I tried to recover my password but the email was not sent to my account e-mail. I thought I could recover the account through my facebook account which ...

  • Visitor
  • It seems like my original account got hacked.    I tried to log-in one day and I am unable to do so.  I tried to recover my password but the email was not sent to my account e-mail.&...
  • gnovella16
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Cannot Access Account

I set my account up years ago using my Facebook profile and have been paying for premium for years. I recently had a problem logging in and attempted to do a password recovery, the recovery page did not recognize my email address and when I tried set...

  • Newbie
  • I set my account up years ago using my Facebook profile and have been paying for premium for years. I recently had a problem logging in and attempted to do a password recovery, the recovery page did ...
  • 203 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 203 Views
  • 0 replies
  • 0 likes

Misleading

New Premium user for 13 something a month even though they advertise 3 months for .99, turns out only if you sign up through the website not app. REALLY? Now try to find someone to correct this- good luck! As a consumer, I have never been so pissed a...

  • Newbie
  • New Premium user for 13 something a month even though they advertise 3 months for .99, turns out only if you sign up through the website not app. REALLY? Now try to find someone to correct this- good...
  • 133 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 133 Views
  • 0 replies
  • 0 likes

Family Plan

My code from email isn't bring redeem, it keeps saying please fill out required fields before submitting and I have

  • Newbie
  • My code from email isn't bring redeem, it keeps saying please fill out required fields before submitting and I have
  • Mateosutrera
  • Newbie
  • 249 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 249 Views
  • 1 replies
  • 0 likes

Spotify Support

I am very annoyed with support, all these issues and I can't talk to someone or get help promptly. I loved spotify until this issues happened. I was charged but my spotify does not work. This is bull**bleep**

  • Newbie
  • I am very annoyed with support, all these issues and I can't talk to someone or get help promptly. I loved spotify until this issues happened. I was charged but my spotify does not work. This is bull...
  • 171 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 171 Views
  • 0 replies
  • 0 likes

All my saved songs from "Your Music" are gone!!!

Hi, so i opened today Spotify to listen to some music while I work and saw that out of nowhere all my songs that I have been saving for more than 3 years are gone. Would please help me with this? Can I get my songs back? There were I think around 300...

  • Casual Listener
  • Hi, so i opened today Spotify to listen to some music while I work and saw that out of nowhere all my songs that I have been saving for more than 3 years are gone. Would please help me with this? Can...
  • gnovella16
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 190 Views
  • 1 replies
  • 0 likes

I pay for premium and can not get into my account

I logged out on my phone and when I tried to sign back in, I was told my password was wrong. No problem, I went to forgot password. I go to forgot password and it tells me there is no account under that email address. I sign into my email and find my...

  • Newbie
  • I logged out on my phone and when I tried to sign back in, I was told my password was wrong. No problem, I went to forgot password. I go to forgot password and it tells me there is no account under t...
  • gnovella16
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium
  • 172 Views
  • 1 replies
  • 0 likes

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  • Visitor
  • 129 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 129 Views
  • 0 replies
  • 0 likes

Can't link new Spotify account to Facebook

I am trying to link my new Spotify Account to my Facebook page but it says that my FB page is already linked to another Spotify account that I setup years ago and no longer use. How can I link the new Spotify account to my Facebook account? Please he...

  • Newbie
  • I am trying to link my new Spotify Account to my Facebook page but it says that my FB page is already linked to another Spotify account that I setup years ago and no longer use. How can I link the ne...
  • gnovella16
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • Other
  • 189 Views
  • 1 replies
  • 0 likes

Account Hacked email and password changes

Hi there,About 7 hours ago i got a email saying my spotify account email has beed changed. I didnt do this and now when i go to me account page and click on "Edit profile" a random email appears and I cant change it. When I try to change the email ba...

  • Newbie
  • Hi there, About 7 hours ago i got a email saying my spotify account email has beed changed. I didnt do this and now when i go to me account page and click on "Edit profile" a random email appears ...
  • user-removed
  • Not applicable
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Family Plan Redeem Code Issue

Hello, I am trying to insert the code in the Family Plan redeem page but it says: "Oops! Something went wrong, please try again." I did tried on multiple devices to make sure it's not cookie related. Any known issue?

  • Regular
  • Hello,   I am trying to insert the code in the Family Plan redeem page but it says: "Oops! Something went wrong, please try again."    I did tried on multiple devices to make sure ...
  • 11120390013
  • Casual Listener
  • 295 Views
  • 3 replies
  • 0 likes
  • Account
  • 295 Views
  • 3 replies
  • 0 likes

Move Playlists To New Profile

Hello, Community. Because I didn't find this answer elsewhere, I'm posting a new question.I wish to create a brand new Spotify account because apparently no one can change a username. They're permanent. Creating a new account is the only way.Because ...

  • Casual Listener
  • Hello, Community. Because I didn't find this answer elsewhere, I'm posting a new question. I wish to create a brand new Spotify account because apparently no one can change a username.  Th...
  • leopasour
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • Account
  • 250 Views
  • 2 replies
  • 0 likes

Help-Cancelled subscription from Partner, how long before Spotify recognises this?

Hello Community,I wanted to upgrade my account from Premium to Family. My Spotify account was being paid by a partner offer I had several years ago.When I spoke to the partner today, they said that they did not offer the Family service, therefore adv...

  • Newbie
  • Hello Community, I wanted to upgrade my account from Premium to Family.  My Spotify account was being paid by a partner offer I had several years ago. When I spoke to the partner today, they s...
  • 146 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 146 Views
  • 0 replies
  • 0 likes