Tried contact form 4x

Dear Spotify, I can't get into my old account, even though I have a new facebook account. I would like to get my old spotify music connected to my new facebook account or just a current email address. I have tried the contact form 4 times. Please hel...

• bekyliebling
• Newbie
• Dear Spotify,    I can't get into my old account, even though I have a new facebook account.  I would like to get my old spotify music connected to my new facebook account or just a ...
• 2015-11-30 11:16:03 PM
• 2015-12-03 3:08:52 AM
• gnovella16
• Roadie
• 256 Views
• 3 replies
• 0 likes
• Account

I cannot sign up for premium!

I recently saw the ad for the 3 month subscription of premium for $1 a month and signed up for it using a gift card with no trouble. After signing up, I realized that I had signed up with an account I no longer use. I cancelled the subscription on th...

• jaelynncooper
• Newbie
• I recently saw the ad for the 3 month subscription of premium for $1 a month and signed up for it using a gift card with no trouble. After signing up, I realized that I had signed up with an account ...
• 2015-12-01 5:17:26 AM
• 2015-12-03 3:06:51 AM
• gnovella16
• Roadie
• 169 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription
  Unlimited

How to get a refund

I was charged today for my premium subscription. I tried to cancel it yesterday, but it didn't take. I cancelled it again today and would like a refund for the charge on my card today. Can anyone help me?

• Ezamora17
• Newbie
• I was charged today for my premium subscription. I tried to cancel it yesterday, but it didn't take. I cancelled it again today and would like a refund for the charge on my card today. Can anyone hel...
• 2015-12-01 2:56:17 AM
• 2015-12-03 2:27:39 AM
• gnovella16
• Roadie
• 161 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Charged 3 times!

I have been charged 3 times within the past week, not only jut that when I signed up for premium it was only suppose to be 9.99 and I've been getting charged 12.99!

• Mprieur
• Newbie
• I have been charged 3 times within the past week, not only jut that when I signed up for premium it was only suppose to be 9.99 and I've been getting charged 12.99!
• 2015-11-30 11:05:49 PM
• 2015-12-03 2:07:46 AM
• gnovella16
• Roadie
• 162 Views
• 1 replies
• 0 likes
• Premium

Was Charged $4.99 but still see spotify free?

I Applied for Spotify student discount and was charged but my account still say's I'm a free user?

• 1252721977
• Newbie
• I Applied for Spotify student discount and was charged but  my account still say's I'm a free user?
• 2015-11-30 9:56:16 PM
• 2015-12-03 1:11:32 AM
• 1227547980
• Casual Listener
• 290 Views
• 2 replies
• 0 likes
• Account

Cannot Cancel Premium

I purchased 3 months of premium on the Black Friday deal no problem, but I want to cancel it before I start paying full price for months that I don't want to have. Unfortunately every time I load the Subscriptions Tab it shows up blank.Does anyone kn...

• AldenJ
• Newbie
• I purchased 3 months of premium on the Black Friday deal no problem, but I want to cancel it before I start paying full price for months that I don't want to have. Unfortunately every time I load the...
• 2015-12-01 1:38:36 AM
• 2015-12-02 12:19:12 AM
• gnovella16
• Roadie
• 180 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Nothing showing up in subscription page

Hi,Can someone please tell me what is going on??...I am currently trying to unsubscribe from my free trial of spotify premium. Havingfollowed the instructions on solutions page, I was led to https://www.spotify.com/au/account/subscription/and told th...

• 1259282176
• Newbie
• Hi, Can someone please tell me what is going on??... I am currently trying to unsubscribe from my free trial of spotify premium. Having followed the instructions on solutions page, I was led to ...
• 2015-12-01 1:34:43 AM
• 2015-12-02 12:16:56 AM
• gnovella16
• Roadie
• 241 Views
• 1 replies
• 0 likes
• Subscription

Just wish I could delete this **bleep**

Honestly. Spotify is **bleep**. Apparently I've been charged for my "free account" since day one. I follow the instructions on how to delete it and it leads me in circles. It says on my account I have a free subscription but my bank account says othe...

• Phillipskarrie
• Newbie
• Honestly. Spotify is **bleep**. Apparently I've been charged for my "free account" since day one. I follow the instructions on how to delete it and it leads me in circles. It says on my account I hav...
• 2015-12-01 1:10:22 AM
• 2015-12-02 11:59:18 PM
• gnovella16
• Roadie
• 152 Views
• 1 replies
• 0 likes
• Account
  Subscription

Where can I see until what date I have spotify premium?

• Pietjebel19
• Casual Listener
• 2015-11-30 11:33:17 PM
• 2015-12-02 11:25:07 PM
• gnovella16
• Roadie
• 133 Views
• 1 replies
• 0 likes
• Premium
  Subscription

Spotify 3 months for 1 euro deal

I wanted to upgrade to premium and use the 3 months deal but I had to click try for free first and then I could click upgrade to premium but I only got 1 month and down there is written that the deal is only for guys for haven't used the try for free...

• aochen
• Casual Listener
• I wanted to upgrade to premium and use the 3 months deal but I had to click try for free first and then I could click upgrade to premium but I only got 1 month and down there is written that the deal...
• 2015-12-02 11:22:54 PM
• 2015-12-02 11:23:02 PM
• aochen
• Casual Listener
• 1110 Views
• 1 replies
• 0 likes
• Premium
  Subscription

Student Discount

I am a student and was charged 9.99 last month when I am signed up under the discount, why is this? can i get a refund?

• 1255792189
• Newbie
• I am a student and was charged 9.99 last month when I am signed up under the discount, why is this? can i get a refund?
• 2015-11-30 10:11:05 PM
• 2015-12-02 11:22:00 PM
• gnovella16
• Roadie
• 144 Views
• 1 replies
• 0 likes
• Premium

I paid 9,99€ instead of 0,99€

Hey,Yesterday, I subscribed to Prenium with the special offer of 0,99€ a month but I was debited of 9,99€ (normal offer) instead of 0,99€.How can I be rembourse ?ThanksGuillaumeGood

• GuillaumeGood
• Newbie
• Hey, Yesterday, I subscribed to Prenium with the special offer of 0,99€ a month but I was debited of 9,99€ (normal offer) instead of 0,99€. How can I be rembourse ? Thanks GuillaumeGood
• 2015-11-30 10:05:19 PM
• 2015-12-02 11:20:44 PM
• gnovella16
• Roadie
• 178 Views
• 1 replies
• 0 likes
• Subscription

Someone has hacked my account

Ok so some moron has hacked my account and i am now powerless. I cant change the password or any of the details as i dont know what the password they have set is, i use facebook to log in but it doesn't seem to be that password. Ive sent a support em...

• maxmc2
• Newbie
• Ok so some moron has hacked my account and i am now powerless.   I cant change the password or any of the details as i dont know what the password they have set is, i use facebook to log in bu...
• 2015-11-30 9:29:00 PM
• 2015-12-02 11:15:18 PM
• gnovella16
• Roadie
• 197 Views
• 1 replies
• 0 likes
• Account
  Subscription

Can't Reach My Account

Hello everyone.I opened my first Spotify account with Facebook as free. Then i opened my second account without Facebook and it's premium I use it about over one year and then i connected with Facebook again because for profile photo and private name...

• shatamor
• Casual Listener
• Hello everyone. I opened my first Spotify account with Facebook as free. Then i opened my second account without Facebook and it's premium I use it about over one year and then i connected with Face...
• 2015-11-30 8:29:58 PM
• 2015-12-02 11:12:59 PM
• gnovella16
• Roadie
• 228 Views
• 1 replies
• 0 likes
• Account
  Login
  Security

Changing Country and Currency

I created a Spotify Premium account while in the US, but am now in Canada. I'd like to pay in CAD instead of USD. If I change my country and payment settings will I be charged in CAD currency and pricing? (I'm currently paying USD converted from CAD ...

• adrianspeaking
• Newbie
• I created a Spotify Premium account while in the US, but am now in Canada. I'd like to pay in CAD instead of USD. If I change my country and payment settings will I be charged in CAD currency and pri...
• 2015-11-30 7:53:46 PM
• 2015-12-02 11:06:56 PM
• gnovella16
• Roadie
• 771 Views
• 1 replies
• 0 likes
• Account
  Subscription

Premium Account / Movistar

I have a premium account which is charged to my credit card and I have just upgraded my Movistar package to include Spotify. A couple of questions: Should I remove my credit card details as under the Movistar package, the fee will be deducted directl...

• barrymc71
• Newbie
• I have a premium account which is charged to my credit card and I have just upgraded my Movistar package to include Spotify. A couple of questions: Should I remove my credit card details as under...
• 2014-06-19 8:23:48 PM
• 2015-12-02 10:52:34 PM
• Jesshierro
• Casual Listener
• 633 Views
• 5 replies
• 0 likes
• Other
  Premium
  Subscription

Changing card used for subscription

My account is currently subscribed with a canceled card, and I know my subscription will be canceled in a few days. I have the student discount so I don't know if it will let me keep it if I try to resubscribe with another card. Help?

• CodyT52
• Casual Listener
• My account is currently subscribed with a canceled card, and I know my subscription will be canceled in a few days. I have the student discount so I don't know if it will let me keep it if I try to r...
• 2015-12-02 9:51:28 PM
• 2015-12-02 10:36:32 PM
• ElLucioVpe
• Roadie
• 150 Views
• 1 replies
• 0 likes
• Subscription

Cancel Subscription

Hi, this is my third topic about this. Please help me, i don't have any login info for my premium account, the only info i have is the credit card info used on the payment. IT"S A SHAME THAT A SERVICE LIKE THIS CAN BE SO UNFRIENDLY. These are links f...

• proveyron
• Casual Listener
• Hi, this is my third topic about this.   Please help me, i don't have any login info for my premium account, the only info i have is the credit card info used on the payment.   IT"S A S...
• 2015-11-30 7:28:41 PM
• 2015-12-02 9:45:10 PM
• gnovella16
• Roadie
• 168 Views
• 1 replies
• 0 likes
• Account
  Login
  Other
  Premium
  Security
  Subscription
  Unlimited

Can't pay with my card and paypal.

Hello, I cannot pay with paypal or either my card, but i do have money on both and my card working perfectly on other shops. Im on free but want to upgrade to premium. It says like this "Hoppsan! Det verkar som att din betaltjänst har en dålig dag. O...

• joppent
• Newbie
• Hello, I cannot pay with paypal or either my card, but i do have money on both and my card working perfectly on other shops. Im on free but want to upgrade to premium.   It says like this " ...
• 2015-11-30 7:24:25 PM
• 2015-12-02 9:39:57 PM
• gnovella16
• Roadie
• 354 Views
• 1 replies
• 0 likes
• Premium
  Subscription