Can't find Facebook Friends on Spotify

[lyuser]

On my desktop, whenever I click the "find friends" button on the sidebar, it brings up a pop up with an infinite loading screen. On my phone, it's the same case except it just says that it immediately says "Sorry, something went wrong. That didn't work. Please have another go". I'm pretty sure my Facebook account is linked correctly as my Facebook friends can find and add me just fine. Also I've had people log into their accounts on my devices and they were able to find their Facebook friends so I think it's my account in general. Thanks in advance for any help!

Plan: Premium

Country: United States

Device: Samsung Note 5

Operating System: iOS 10

[OneByBoo]

Hey there,

Thanks for reaching out to the community.

I suggest these following steps:

- Remove Spotify permissions from all Facebook apps

- Log out of Spotify

- Sign back in again using your Facebook details

Let me know if it helped 😃

[lyuser]

Ah, now it loads but says none of my friends are using Spotify. My friends can't find me either now.

[OneByBoo]

Hey there,

Thanks for getting back with me!

We're one step closer.

Can you check Spotify has view access to your friend list?

- Facebook settings

- Apps

- Spotify

- Friend list (Make sure it's checked)

Let me know if it worked out 😃