Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't log in.. says my email/username isn't on file??

Can't log in.. says my email/username isn't on file??

I have had Spotify since last December. It is signed in on my phone, with my username. Ive been paying for premium and using it as such. But when I try to log in on my computer, it tells me that username or password is incorrect. Ok fine.. so i try to reset my password and it says The email address you provided is not associated with an active Spotify account... so how can I be logged in on my phone and paying for premium if I dont have an account??? And how do I access my account so I can listen on my computer (a feature my premium subscription is paying for???)

 

I created a new account in order to post the question because apparently I cant ask how to login without first logging in...

Reply
1 Reply

I`ve got the same problem right now! 😞 😞

Suggested posts