Can't see Netherlands in list of countries in my profile

[ans_ashkan]

Plan

Free/Premium

Country

 Netherlands

My Question or Issue

 I've travelled from US to Netherlands and when I try to login it says I've been abroad for 14 days, but when I try to change my country in profile I can't see "Netherlands".

[Jose_M]

Hello @ans_ashkan!

Sorry to hear you're having trouble with this. No worries though, I'll be here to help you out 🙂

Can you let me know if you're using a VPN?

Keep me posted and have a nice day!

[ans_ashkan · Accepted solution]

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@Jose_M wrote:

Hello @ans_ashkan!

Sorry to hear you're having trouble with this. No worries though, I'll be here to help you out 🙂

Can you let me know if you're using a VPN?

Keep me posted and have a nice day!

---

Hi
Yes, I have to use the VPN for work.

[Jose_M · Accepted solution]

Hello there!

Thanks for your reply. Seems like that's the problem. You need to be in the country you want to change your account settings to and, as you're using a VPN, it doesn't recognize your current location. Can you try this process without using the VPN? You can also do it from another device that doesn't use it. An incognito window might also help.

Hope this helps and let me know how you get on!

[ans_ashkan]

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@Jose_M wrote:
Hello there!

Thanks for your reply. Seems like that's the problem. You need to be in the country you want to change your account settings to and, as you're using a VPN, it doesn't recognize your current location. Can you try this process without using the VPN? You can also do it from another device that doesn't use it. An incognito window might also help.

Hope this helps and let me know how you get on!

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I tried without a VPN and I've changed the country, still couldn't log in with my VPN though, but successfully logged in without VPN.

Thanks.

[Jose_M]

I'm glad to hear everything's fine now. Make sure to let me know if there's anything else I can do!