Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't update my e-mail

Can't update my e-mail

All my accounts related to my current e-mail account are being attacked. I am trying to update my e-mail account for this reason, but when I try to update it, it gives me an error.
Reply
3 Replies

Hello @emirhanuzun!

 

Thanks for coming to the Spotify Community. I'll be here to help you out. Are you following these steps to update your email address? If so, can you try this process using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection.

Keep me posted and have a nice day!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for helping. I solved my problem after couple of hours. Being hacked really scared me, but somehow I managed to save my spotify account. Wish I could say that for my other accounts too.

Hey @emirhanuzun!

 

I'm glad to hear everything's fine now. Just to be sure this doesn't happen again, I'd recommend checking out this support article for some steps on how to protect your account.

 

Hope this helps!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts