Canceling my premium subscription didn't work

[BenjaminKo]

Hello,

yesterday I canceled my premium-subscription since I registred for Spotify over my mobile provider, but Spotify billed me again for one month. Can you retransfer my money to my account and cancel the subscription, please?

Thanks!

[MattSuda · Accepted solution]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.