Cancelled my subscription yet still being charged

[azzie21]

I purchased the holiday promotion price of 3 months for 1 dollar. As soon as I purchased this I cancelled my subscription to avoid the charge of normal priced premium service. At the end of the subscription I was charged for the next month. I used the contact form on the help page trying to solve this problem yet I got no response. At the start of this month I got charged again and it sent my bank account in to overdrawn state because I was not expecting the charge because it was unauthorized. I would like a refund for this month and my bank fee and to take off the premium service from my account.

[smash_atoms]

That seems to be the way this company does business. I am getting billed for a premium account, but neither of my emails or facebook accout are associated with the billing statement. I have emailed them 3 times and get an automated response that says to look on the forum for an answer.

The next step I will be taking is reaching out to a few lawyers to see if anyone wants to take on a class action suit against these scum bags. All of the corroboration they would need to take spotify to court is right here on their own forum. Search billing or bills and you will get plenty of hits from people experiencing the same issues.

I just contacted my bank to put a stop payment on spotify for future charges since they refuse to do it on their own. They also will not reply to you if you send them support tickets direct.

Spotify is quite possibly the worst company I have ever dealt with. Please make sure to tell anyone and everyone you know (as will I) what a **bleep** job they do and how they steal money from people.

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.