Cannot Close Account

[user-removed]

I have a Premium Spotify Account and originally created my account using Facebook logon.

I am trying to disconnect from my Facebook logon, but need to use the same email address.

I've found all the articles which tell me that I need to unsubscribe from premium and permanently close account (so I can use the email on my new account) then will have to create a new account.

When I follow these instructions... https://community.spotify.com/t5/Spotify-Answers/How-do-I-close-my-Spotify-Account/ta-p/4663172

However, the problem is that clicking 'Close Account' on Step 3 of 4 just throws me back to Step 1. My account still works and I get not acknowledgement of cancellation.

I've tried in different browsers and the same each time.

Any ideas?

[Robert_W]

Hi @user-removed!

Just to check - are you trying to keep your accoount but disconnect it from Facebook, or close your Spotify account altogether in order to create a new one?

I'll be right here for your update.

[user-removed]

Hi,

I’m really just trying to disconnect from Facebook, but I don’t have the
option to disconnect under Settings->Social.

One of the articles I found said this was because I use my Facebook account
to logon to Spotify (which I do), therefore would have to close the account
and create a new Spotify account logon (independent of Facebook).

Hence got to this point.

Many thanks

[Robert_W]

Hi @user-removed !

Thanks for clarifying that for me!

Would it be possible for you to try the steps again, but this time on a differnet device, or by clearing your computer cache before retrying?

Thanks.

[user-removed]

Hi,

Tried on Windows 10 PC with Chrome and Edge browsers (cleared caches), plus
iPhone Safari.

Sadly, same result. Makes me think it’s a problem with the Spotify website.
Perhaps they don’t want me to leave :)

Thanks

[Robert_W]

Hey @user-removed !

Thanks for trying that!

In this case the information here should allow you to unlink Spotify from your Facebook:

https://community.spotify.com/t5/Spotify-Answers/I-want-to-disconnect-Facebook-from-my-Spotify/ta-p/1308147

All the best.

[user-removed]

Thanks, but unfortunately it is Option 2 ‘close old account’ which is
failing, as I need to release my email before creating the new account.

[Robert_W]

Hi @user-removed ,

As long as you have preformed the steps here: 

https://support.spotify.com/article/how-to-cancel-your-subscription/

Then your account page should now show the date you free service will start here: https://www.spotify.com/account/subscription/

After that date you should be able to cancel your account with no issues.

If you do run into any more issues though please reply back to this thread and I will be more than happy to assit you further :)

Al the best!

[GW4_2]

Hi!

Well, as you can see by my change in username, it worked!

The issue was obviously that even though I cancelled the membership, I had to wait for the subscription to expire.

Many thanks for your help @Robert_W

[Robert_W]

Hey @GW4_2 !

So glad to see it is now resolved for you, and thanks for updating me!

I'll be here if you ever need any help in the future :)

All the best.