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Cannot Log In To Mobile Apps

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Cannot Log In To Mobile Apps

Newbie

Plan

Premium

Country

USA 

Device

Samsung Note 9, Amazon Alexa

Operating System

 

 

My Question or Issue

 I cannot log in to the mobile app on android. Any time I try, it logs me in for a second and then immediately logs me back out and sends me back to the login page with the 3 options. I also cannot log in to the Amazon Alexa app, as all I get is white where the spotify login prompt should be in the Alexa app. 

4 Replies

Re: Cannot Log In To Mobile Apps

Composer

This is really unusual. Have you tried contacting SpotifyCare on twitter about this?

Re: Cannot Log In To Mobile Apps

Music Fan

try to contact spotify help center or something, hopefully this helps.

Re: Cannot Log In To Mobile Apps

Composer

If you want to contact Spotify via mail, then visit: https://support.spotify.com/in/contact-spotify-anonymous/

Re: Cannot Log In To Mobile Apps

user-removed
Not applicable

Hi. I recommend updating the app from the Google App Store. If the issue persists, try resetting your password.  If these solutions dont work, contact spotify and a customer service representative should follow back up

 

 
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