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Cannot update payment details on any device or browser.

Cannot update payment details on any device or browser.

Cannot update payment details on any device or browser. I got a new card recently and my old card has been deactivated. Spotify has been emailing and reminding me every time I log in wether it's on my laptop, phone or computer that I need to update my payment information. I'd like to continue my subscription but can't seem to get the website to work. I can log in to my account but when I click any of the "Change Payment Options" "Update Billing Info" buttons the site tells me something has gone wrong and to try later.

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1 Reply

Hey there!

 

No worries, we're here to help.

 

Make sure that your card meets these requirements, and try updating your payment info again.

 

Let us know how it goes 🙂

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