Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82841 Views

29 replies

0 likes

  • 82841 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103686 Views

10 replies

3 likes

Account
Login
  • 103686 Views
  • 10 replies
  • 3 likes

Weird thiings after switching country.

Hi! I`ve subsribed to Spotify in Hungary a while ago and saved a lot of tracks to my songs folder by hitting the plus sign, but after I moved to London, UK and switched my account to a UK account all of my songs are gone and wierder than that I`ve go...

Newbie

Hi!   I`ve subsribed to Spotify in Hungary a while ago and saved a lot of tracks to my songs folder by hitting the plus sign, but after I moved to London, UK and switched my account to a UK ac...

kbrooksc

Community Legend

247 Views

1 replies

0 likes

Account
Other
Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Upgraded with Spotify Student Discount

Hey, can somebody from the Spotify team help me out with this? -This past weekend, as I saw my three months of Spotify Premium coming to an end, I decided to subscribe for a year after seeing the Spotify Student Discount. I went through with the subs...

Newbie

Hey, can somebody from the Spotify team help me out with this? - This past weekend, as I saw my three months of Spotify Premium coming to an end, I decided to subscribe for a year after seeing the...

kbrooksc

Community Legend

308 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 308 Views
  • 1 replies
  • 0 likes

Unlink fb account

I've looked at posts here for unlinking a facebook account and I saw in the help section about how to unlink... the only problem is that there's not an unlink button when I go into Edit Preferences. I think I created my spotify account with my facebo...

Newbie

I've looked at posts here for unlinking a facebook account and I saw in the help section about how to unlink... the only problem is that there's not an unlink button when I go into Edit Preferen...

kbrooksc

Community Legend

240 Views

1 replies

0 likes

Account
Login
  • 240 Views
  • 1 replies
  • 0 likes

MY ACCOUNT COMPROMISED

My account was compromised and they deleted some playlists and I got logged off. I can't save offline anymore because 3 other users are on from different countries. My account was definitely leaked. I changed the password but I still can't recover pl...

Newbie

My account was compromised and they deleted some playlists and I got logged off. I can't save offline anymore because 3 other users are on from different countries. My account was definitely leaked. ...

170 Views

0 replies

0 likes

Account
Premium
Subscription
  • 170 Views
  • 0 replies
  • 0 likes

My creditcard has been high jacked - waiting for new one but my payment to Spotify can't go through

I get the messade that you can't get debut me of my monthly payment. My creditcard has Bern high jacked and I'm waiting on my new vars. Also,I'm abroad and I won't be able to change creditcard nr until I'm home (earliest 20160306). Ok to wait with ch...

Casual Listener

I get the messade that you can't get debut me of my monthly payment. My creditcard has Bern high jacked and I'm waiting on my new vars. Also,I'm abroad and I won't be able to change creditcard nr unt...

massingbrass

Casual Listener

203 Views

1 replies

0 likes

Account
  • 203 Views
  • 1 replies
  • 0 likes

My account has been hacked/blocked

Hello, I was using Spotify normally just yesterday, but when I tried to start the app on my phone today it prompted my login credentials. But the app gave me an error number 3 and said that the login information was wrong, which were just working yes...

Newbie

Hello, I was using Spotify normally just yesterday, but when I tried to start the app on my phone today it prompted my login credentials. But the app gave me an error number 3 and said that the login...

292 Views

0 replies

0 likes

Login
Security
  • 292 Views
  • 0 replies
  • 0 likes

Wrong Song Title

I noticed that on the Bee Gees' To Whom It May Concern album, the second track, "We Lost the Road" is titled "Haunted House." Is there a way to change the title?

Casual Listener

I noticed that on the Bee Gees' To Whom It May Concern album, the second track, "We Lost the Road" is titled "Haunted House." Is there a way to change the title? 

penna29

Casual Listener

296 Views

2 replies

0 likes

  • 296 Views
  • 2 replies
  • 0 likes

Student discount but just paid full price for a month

Hi I've just paid for a months suspcription, after having 3 months for 99p. Didn't realise it was 3 months already and the payment went out of my paypal account the other day. If i was to sign up to a student account will it debit me another £4.99 or...

Newbie

Hi I've just paid for a months suspcription, after having 3 months for 99p. Didn't realise it was 3 months already and the payment went out of my paypal account the other day. If i was to sign up to ...

MattSuda

Spotify Star

261 Views

1 replies

0 likes

Account
  • 261 Views
  • 1 replies
  • 0 likes

Paid for premium but my subscription is still on FREE, how to fix this?

I paid for a 6 months premium via Metrobank direct to Dragonpay and reeived an email that says they received my payment and my status is SUCCESS. But why is my account still in FREE? I can't access my playlists since I can't put it in offline mode be...

Newbie

I paid for a 6 months premium via Metrobank direct to Dragonpay and reeived an email that says they received my payment and my status is SUCCESS. But why is my account still in FREE? I can't access m...

MattSuda

Spotify Star

313 Views

1 replies

0 likes

Premium
  • 313 Views
  • 1 replies
  • 0 likes

Free songs

I started the 3 month .99 cents,,ok,,,so my 3 months run out and half the free songs in my collection won't play,,over half the songs liked from radio won't play...really dissapointed and ******* pissed off,,,****heads,,Taylor Swift was right!!!!

Newbie

I started the 3 month .99 cents,,ok,,,so my 3 months run out and half the free songs in my collection won't play,,over half the songs liked from radio won't play...really dissapointed and ******* pis...

MattSuda

Spotify Star

277 Views

1 replies

0 likes

Other
  • 277 Views
  • 1 replies
  • 0 likes

All account information deleted

Hey people, Yesterday I logged into my spotify account and all my songs and playlists were deleted. Then, today morning I was logged out of all the devices. Then, I changed my password and logged in again and I don't have any songs that I used to lis...

Newbie

Hey people,   Yesterday I logged into my spotify account and all my songs and playlists were deleted. Then, today morning I was logged out of all the devices. Then, I changed my password and l...

MattSuda

Spotify Star

253 Views

1 replies

0 likes

Account
Login
Security
  • 253 Views
  • 1 replies
  • 0 likes

Dar de baja suscripcion

Hola, estoy pagando con mi tarjeta de credito a un tercero (otra persona) spotify y ya no quiero hacerlo más. La cuestion es que desconozco el email y contraseña que esta usa y ya no tengo contacto c el. Como puedo hacer para darme de baja. espero pu...

Newbie

Hola, estoy pagando con mi tarjeta de credito a un tercero (otra persona) spotify y ya no quiero hacerlo más. La cuestion es que desconozco el email y contraseña que esta usa y ya no tengo contacto c...

MattSuda

Spotify Star

676 Views

1 replies

0 likes

Subscription
  • 676 Views
  • 1 replies
  • 0 likes

Locked out of my premium account no access to email

I upgraded to spotify premium on my work computer and did not realize that I was signed in to spotify using my old work email address. I disabled the facebook connection on my desktop because I didn't want to get in trouble for work. Now I have no wa...

Newbie

I upgraded to spotify premium on my work computer and did not realize that I was signed in to spotify using my old work email address. I disabled the facebook connection on my desktop because I didn'...

MattSuda

Spotify Star

1752 Views

1 replies

0 likes

Login
  • 1752 Views
  • 1 replies
  • 0 likes

Student Spotify Premium not working

The card I used was billed twice, I'm assuming for the first and last month, and I do not have spotity pro. I've tried logging out and back in, and I've checked my subscription tab and it says I'm not subscribed. Please help.

Newbie

The card I used was billed twice, I'm assuming for the first and last month, and I do not have spotity pro. I've tried logging out and back in, and I've checked my subscription tab and it says I'm no...

MattSuda

Spotify Star

383 Views

1 replies

0 likes

Account
Premium
  • 383 Views
  • 1 replies
  • 0 likes

Paid for student premium pass but it doesn't work

I tried to get the student premium pass a couple of times and it says that it doesn't work because I'm not a valid student, but I am. And now when look at my account it has drawn money from my account 3 times and it still doesn't work..

Newbie

I tried to get the student premium pass a couple of times and it says that it doesn't work because I'm not a valid student, but I am. And now when look at my account it has drawn money from my accoun...

MattSuda

Spotify Star

282 Views

1 replies

0 likes

Account
Premium
  • 282 Views
  • 1 replies
  • 0 likes

Didn't Sign Up for Family Plan, Want to go back to Regular Premium?

I logged into my accoutn today and it said that I am now under a family plan.But I never signed up for it? How do I change that???I just want regular Premium.

Newbie

I logged into my accoutn today and it said that I am now under a family plan. But I never signed up for it? How do I change that??? I just want regular Premium.

MattSuda

Spotify Star

396 Views

1 replies

0 likes

Premium
  • 396 Views
  • 1 replies
  • 0 likes

Charged 5.24 and received no premium, can't remove payment method

I'm getting pretty sick of Spotify charging my card repeatedly. I have been charged 5 dollars, my last five dollars mind you, and I don't have or want Spotify Premium. If my card isn't reimbursed promptly, I will be taking matters into legal hands. I...

Newbie

I'm getting pretty sick of Spotify charging my card repeatedly.   I have been charged 5 dollars, my last five dollars mind you, and I don't have or want Spotify Premium. If my card isn't reimb...

MattSuda

Spotify Star

263 Views

1 replies

0 likes

Premium
  • 263 Views
  • 1 replies
  • 0 likes

My payment for premium went through yet I still don't have it.

I have the reference number and everything. My subscription still says that I am on free.

Newbie

I have the reference number and everything.  My subscription still says that I am on free.

MattSuda

Spotify Star

251 Views

1 replies

0 likes

Premium
Subscription
  • 251 Views
  • 1 replies
  • 0 likes

My subscriptions date is wrong.

My first pay date is 28.1.2016 and finished subscriptions date 28.2.2016.Automitically pay is cancelled by credit card and im pay today 1 month premium so today 1.3.2016 and that spotify says : your subscriptions finish 29.3.2016 but why ? it's not 1...

Newbie

My first pay date is 28.1.2016 and finished subscriptions date 28.2.2016.Automitically pay is cancelled by credit card and im pay today 1 month premium so today 1.3.2016 and that spotify says : your ...

OviiiOne

Community Legend

288 Views

1 replies

0 likes

Account
Premium
Subscription
  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Grace period of a premium account

Hi! How much is the grace period for an account? I'm currently using premium for a while now, but yesterday was the payment day and unfortunately there was no money on my bank account. However I do not want to lose any content of my account, and I wi...

Newbie

Hi!   How much is the grace period for an account? I'm currently using premium for a while now, but yesterday was the payment day and unfortunately there was no money on my bank account. Howev...

MattSuda

Spotify Star

8753 Views

2 replies

0 likes

Account
Premium
Subscription
  • 8753 Views
  • 2 replies
  • 0 likes