Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 354436 Views
  • 902 replies
  • 105 likes
  • Account
  • 354436 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152909 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152909 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88523 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88523 Views
  • 68 replies
  • 10 likes

Solved!! Premium account but can't play songs offline

Yeah so I bought premium for my account recently... When I tried to play a song offline on my computer today it came up and said "This action is not possible in offline mode"... Did I misunderstand something when I read the following on the "company'...

Skærmbillede (10).png
  • Casual Listener
  • Yeah so I bought premium for my account recently...  When I tried to play a song offline on my computer today it came up and said "This action is not possible in offline mode"...   Did ...
  • mlemoine77
  • Newbie
  • 3320 Views
  • 4 replies
  • 0 likes
  • Premium
  • 3320 Views
  • 4 replies
  • 0 likes

Can't log in via Facebook

Hi, I can't log in via facebook on Desktop spotify anymore. Never had any issues, now when I open Spotify and click Log in via acebook (don't know why it logged me out) it takes me to an internet explorer page to log in, blurgh. If it's being nice I ...

  • Newbie
  • Hi, I can't log in via facebook on Desktop spotify anymore. Never had any issues, now when I open Spotify and click Log in via acebook (don't know why it logged me out) it takes me to an internet e...
  • Ifolud
  • Newbie
  • 4600 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 4600 Views
  • 3 replies
  • 0 likes

Merge 2 acounts to 1

Hii youst noticed that my old acount still existed, i could not login to it some time ago so i made a new one after i moved.Is it possible to send over the playlist and music fron the first to the second so that i can detele the first?Recap: I wans a...

  • Newbie
  •   Hi i youst noticed that my old acount still existed,  i could not login to it some time ago so i made a new one after i moved. Is it possible to send over the playlist and music fron t...
  • 360 Views
  • 0 replies
  • 0 likes
  • Account
  • 360 Views
  • 0 replies
  • 0 likes

Solved!! Charges

I currently have a premium subscription for myself and I am paying 9.99/month. I would like to set up a family subscription. In looking at the family options available I see it says that for the me+2 option it is 19.99/month. If I do sign up for this...

  • Casual Listener
  • I currently have a premium subscription for myself and I am paying 9.99/month. I would like to set up a family subscription. In looking at the family options available I see it says that for the me+2...
  • Bittencourt
  • Spotify Star
  • 228 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 228 Views
  • 3 replies
  • 0 likes

I'm paid but can not used premium

Hi, I have email from iTunes stores with the receipt of payment about my account, but I can't use. What's happened? The number of receipt is 195117699403 and the Id of order is MHGY1G460V

  • Newbie
  • Hi, I have email from iTunes stores with the receipt of payment about my account, but I can't use. What's happened? The number of receipt is 195117699403 and the Id of order is MHGY1G460V
  • user-removed
  • Not applicable
  • 92 Views
  • 1 replies
  • 0 likes
  • Premium
  • 92 Views
  • 1 replies
  • 0 likes

transfer of songs in 2 different android phone

how can i transfer my songs from spotify from old phone to my new phone? is it possible to just copy paste the data folder in phone memory of my cellphone?

  • Newbie
  • how can i transfer my songs from spotify from old phone to my new phone? is it possible to just copy paste the data folder in phone memory of my cellphone?
  • 125 Views
  • 0 replies
  • 0 likes
  • Account
  • 125 Views
  • 0 replies
  • 0 likes

Gerätekennwort

Ich möchte bei Spotify ein seperates Gerätekennwort festlegen aber das funktioniert nicht.Ich bekomme immer wieder eine Fehlermeldung. Hat jemand eine Lösung für mich ?

  • Newbie
  • Ich möchte bei Spotify ein seperates Gerätekennwort festlegen aber das funktioniert nicht. Ich bekomme immer wieder eine Fehlermeldung.   Hat jemand eine Lösung für mich ?
  • 398 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 398 Views
  • 0 replies
  • 0 likes

upgrade para familia

nao consigo fazer upgrade para o pacote familia, fica dizendo que tem algo preenchido incorretamente, mas mesmo apos verificar todos os campos mais de uma vez o erro segue o mesmo, e o pior é que não diz qual campo esta considerando errado? quero faz...

  • Casual Listener
  • nao consigo fazer upgrade para o pacote familia, fica dizendo que tem algo preenchido incorretamente, mas mesmo apos verificar todos os campos mais de uma vez o erro segue o mesmo, e o pior é que não...
  • pdalmata
  • Casual Listener
  • 193 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 193 Views
  • 1 replies
  • 0 likes

UNiDAYS Credentials applied to other Spotify account

I tried to upgrade my only Spotify account to Premium using my valid UNiDAYS account, and I recieved a message saying my unidays credentials have been applied elsewhere, which shouldn't be the case as it is my only Spotify account. Please help!

  • Casual Listener
  • I tried to upgrade my only Spotify account to Premium using my valid UNiDAYS account, and I recieved a message saying my unidays credentials have been applied elsewhere, which shouldn't be the c...
  • beckkirby
  • Casual Listener
  • 144 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 144 Views
  • 2 replies
  • 0 likes

PayPal and Spotify not working

Hi! I wanted to upgrade my spotify, but when I try and set up subscription via PayPal, it refuses to work. Now I know my PayPal account is ok, I just payed for somthing worth a hell of a lot more than a Spotify subscription with no problems, but all ...

  • Casual Listener
  • Hi!     I wanted to upgrade my spotify, but when I try and set up subscription via PayPal, it refuses to work. Now I know my PayPal account is ok, I just payed for somthing worth a hell ...
  • KingAlex
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • Account
  • 218 Views
  • 2 replies
  • 0 likes

Cancelling membership

I'm having a hard time cancelling my membership. Nd I would like help

  • Newbie
  • I'm having a hard time cancelling my membership. Nd I would like help
  • Rafka
  • Newbie
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium
  • 139 Views
  • 1 replies
  • 0 likes

Student discount

I have sent my students id to spotify and used the contact form to address this issue. I am a full time student and I want my discount. I have been charged the regular rate again, and if I don't get this corrected I am contacting the FTC, the Attorne...

  • Newbie
  • I have sent my students id to spotify and used the contact form to address this issue. I am a full time student and I want my discount. I have been charged the regular rate again, and if I don't get ...
  • kbrooksc
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 112 Views
  • 1 replies
  • 0 likes

Not getting premium

Hello, my card was charged but I did not get premium access nor have I gotten an email.

  • Newbie
  • Hello, my card was charged but I did not get premium access nor have I gotten an email.
  • kbrooksc
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Family Sub with user in different countries

Hi Spotify Friends,I subscribe today with the Family and I like to invite my daughter, she lives in Germany, and I live in Spain. But this not works...any Workaround to solve this problem? Thanks

  • Newbie
  • Hi Spotify Friends, I subscribe today with the Family and I like to invite my daughter, she lives in Germany, and I live in Spain. But this not works...any Workaround to solve this problem? Thanks
  • kbrooksc
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

How to cancel MOBILE Premium subscription

It will not let me cancel my subscription. Very angry with the way this is set up. It says I have to use my apple account to cancel it but my apple account does not say that I am paying through apple.

  • Newbie
  • It will not let me cancel my subscription. Very angry with the way this is set up. It says I have to use my apple account to cancel it but my apple account does not say that I am paying through apple...
  • kbrooksc
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

Brazilian paying U$7.99 for seven months now

I have been charged U$ 7.99 for my premium access for the past seven months.With this money converted to BRL I'd be able to pay for 15 months or so.I'm really frustrated, and cancelling my subscription right away.

  • Newbie
  • I have been charged U$ 7.99 for my premium access for the past seven months. With this money converted to BRL I'd be able to pay for 15 months or so. I'm really frustrated, and cancelling my subscr...
  • kbrooksc
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Other
  • 147 Views
  • 1 replies
  • 0 likes

Old account conntected to facebook

I have an old account that i created with spotify that used my facebook and since then i've created a new profile thats premium and not connected to my facebook. My problem is that i'm unable to connect my new account to facebook because it keeps say...

  • Newbie
  • I have an old account that i created with spotify that used my facebook and since then i've created a new profile thats premium and not connected to my facebook. My problem is that i'm unable to conn...
  • kbrooksc
  • Community Legend
  • 188 Views
  • 1 replies
  • 1 likes
  • Account
  • 188 Views
  • 1 replies
  • 1 likes

Free subscription and been charged

I am on the free subscription and have logged into my account which verifies that I am on the free subscription however I have been charged £9.99 for spotify premium which I am confused about. Please help.

  • Casual Listener
  • I am on the free subscription and have logged into my account which verifies that I am on the free subscription however I have been charged £9.99 for spotify premium which I am confused about. Please...
  • KatesHere
  • Community Legend
  • 183 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 183 Views
  • 3 replies
  • 0 likes

Payment/ Student Discount questions

I have signed up for the free trial, and I am a student so i was planning on using spotify premium after the free trial through the student discount. ( My account is associated with my student email). When i signed up for the free trial, my account w...

  • Newbie
  • I have signed up for the free trial, and I am a student so i was planning on using spotify premium after the free trial through the student discount. ( My account is associated with my student email)...
  • kbrooksc
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 183 Views
  • 1 replies
  • 0 likes

I cancelled premium long ago but can now see It's still active and I've been charged for many months

So I signed up for Premium and enjoyed it until I decided to cancel my subscription about 3 months ago. Without checking my bankstatement I assumed this was the case. I then recently got an email saying my payment has failed (I moved coutry and empti...

  • Newbie
  • So I signed up for Premium and enjoyed it until I decided to cancel my subscription about 3 months ago. Without checking my bankstatement I assumed this was the case. I then recently got an email say...
  • bursttplaylists
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 139 Views
  • 1 replies
  • 0 likes