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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • EDDi4
  • Newbie
  • 257458 Views
  • 478 replies
  • 30 likes
  • Account
    Free
  • 257458 Views
  • 478 replies
  • 30 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12902 Views
  • 6 replies
  • 11 likes
  • Security
  • 12902 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528386 Views
  • 989 replies
  • 113 likes
  • Account
  • 528386 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127878 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127878 Views
  • 74 replies
  • 12 likes

Premium payment

If there is a problem with my automatic paying... How many times Spotify will try to charge me and when will they cut my premium account if they don't manage to get the payment... I mean like if I don't have enough money now but I will get some money...

  • Newbie
  • If there is a problem with my automatic paying... How many times Spotify will try to charge me and when will they cut my premium account if they don't manage to get the payment... I mean like if I do...
  • jean3601
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Premium
  • 256 Views
  • 1 replies
  • 0 likes

payment gone wrong, premium paused

Hi. My premium on my phone has stopped working. I can´t do anything, because all it shows is this: I don´t know how to change my subscribtions, because my spotify on my computer isn´t premium. I know i sounds weird and I don´t know how my friend did ...

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  • Newbie
  • Hi.  My premium on my phone has stopped working. I can´t do anything, because all it shows is this:    I don´t know how to change my subscribtions, because my spotify on my comput...
  • jean3601
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 452 Views
  • 1 replies
  • 0 likes

Login through facebook - what is my password?

Hey all I log in through facebook on my devices - but when I want to log into my account from another device I dont know my user details. Can soemone help? Can I also change my log in details so that they are no longer linked with facebook? Cheers!

  • Newbie
  • Hey all   I log in through facebook on my devices - but when I want to log into my account from another device I dont know my user details.  Can soemone help?   Can I also change ...
  • jean3601
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
  • 232 Views
  • 1 replies
  • 0 likes

Spotify Account Reverted to Free

Hi there, My Spotify account is under a Fido subscription agreement here in Canada until late 2017. I registered back in December and now in March it's reverted my account back to free for some reason. I tried calling Fido to revert my plan back, but...

  • Casual Listener
  • Hi there,   My Spotify account is under a Fido subscription agreement here in Canada until late 2017. I registered back in December and now in March it's reverted my account back to free for s...
  • jean3601
  • Community Legend
  • 272 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 272 Views
  • 2 replies
  • 0 likes

how do I associate my rogers premium to my free account?

With my share everythimg plan with rogers, they gave me 3 premium spotify for 24 months free. They always gave me a username bit I can't figure out how to associate my already existing account with my new premium one.Thanks!

  • Newbie
  • With my share everythimg plan with rogers, they gave me 3 premium spotify for 24 months free. They always gave me a username bit I can't figure out how to associate my already existing account with m...
  • jean3601
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Account gets "hijacked" post several password chances

Ahoy! I own my personal spotify account, no one else is supposed to have access to it and my password has never EVER been given out to anyone but a few weeks ago someone started using my account to play music on what I can only assume is a Playstatio...

  • Newbie
  • Ahoy!  I own my personal spotify account, no one else is supposed to have access to it and my password has never EVER been given out to anyone but a few weeks ago someone started using my acc...
  • jean3601
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Security
  • 172 Views
  • 1 replies
  • 0 likes

Feed Friends Bug

Hello. I can not view my feed friends on spotify. It appears only the last albums I've heard. (I soon by Facebook)Screenshot What could it be ? I've looked in the options but without success.

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  • Newbie
  • Hello. I can not view my feed friends on spotify. It appears only the last albums I've heard. (I soon by Facebook) Screenshot   What could it be ? I've looked in the options but without...
  • jean3601
  • Community Legend
  • 422 Views
  • 1 replies
  • 1 likes
  • Other
  • 422 Views
  • 1 replies
  • 1 likes

Someone else accessing and using my account.

Hello! Someone else has been using my account - I noticed this when I could see music was playing on another device, that I did not recognise. I could also see a load of music under "recently played" that wasn't by me. Their device also showed up on ...

  • Visitor
  • Hello!   Someone else has been using my account - I noticed this when I could see music was playing on another device, that I did not recognise. I could also see a load of music under "recentl...
  • jean3601
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 183 Views
  • 1 replies
  • 0 likes

Gift Code not valid? What can i do?

I have a 30 Euro Gift Card, which i bought myself a few days ago from a trusted and legal Source(ARAL in Germany).Now i tried to enter it, but it says: "Premium Code is not valid". What can i do now? Is there a way that i can prove the shop, that the...

  • Casual Listener
  • I have a 30 Euro Gift Card, which i bought myself a few days ago from a trusted and legal Source(ARAL in Germany). Now i tried to enter it, but it says: "Premium Code is not valid".   What ca...
  • jean3601
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 205 Views
  • 1 replies
  • 0 likes

Disabled Facebook

Okay, my Spotify was hooked to my Facebook but my Facebook was disabled. Will my Spotify keep being charged for premium?

  • Newbie
  • Okay, my Spotify was hooked to my Facebook but my Facebook was disabled. Will my Spotify keep being charged for premium?
  • jean3601
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • Premium
  • 224 Views
  • 1 replies
  • 0 likes

Delete Facebook from my Spotify account

I stopped using Facebook mainly because:#1. It was lame#2. It was a poor reflection of who I am.#3. My Account there was Hacked more then once, leaving me to believe FB's associates didn't care or do anything after my complaint.#4. nothing is everyth...

  • Newbie
  •     I stopped using Facebook mainly because: #1. It was lame #2. It was a poor reflection of who I am. #3. My Account there was Hacked more then once,   leaving me to&nbs...
  • jean3601
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

I forgot my email and paying for premium... HELP

My phone recently broke. And I had to get a new phone. I forgot my email to this account. And I'm being charged. Please help. I know my username.

  • Visitor
  • My phone recently broke. And I had to get a new phone. I forgot my email to this account. And I'm being charged. Please help. I know my username.
  • jean3601
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium
  • 183 Views
  • 1 replies
  • 0 likes

Can't login

Hi, I have a Premium account and I can't login to spotify in all my devices. The way that I'm able to login is through web browser. Could you help me please? Thanks!

  • Casual Listener
  • Hi,   I have a Premium account and I can't login to spotify in all my devices. The way that I'm able to login is through web browser.   Could you help me please?   Thanks!
  • jean3601
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I am trying to add my wife to spotify as have taken family discount option. We use the same laptop and share an email account. It wont let her use the "invite" from hotmail or her gmail account. Not sure how to proceed. Any ideas out there.

  • Newbie
  • I am trying to add my wife to spotify as have taken family discount option.  We use the same laptop and share an email account.  It wont let her use the "invite" from hotmail or  her g...
  • jean3601
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Other
  • 122 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I am trying to add the family plan, but it looks as if it is making me pay for my premium account and the family plan, can someone please clarify this for me

  • Casual Listener
  • I am trying to add the family plan, but it looks as if it is making me pay for my premium account and the family plan, can someone please clarify this for me 
  • jean3601
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 137 Views
  • 1 replies
  • 0 likes

Downgrade Account

After trying out the free upgrade for 90 days. I'm having difficulty converting back to a regular premium account. How can I get this done?

  • Casual Listener
  • After trying out the free upgrade for 90 days. I'm having difficulty converting back to a regular premium account. How can I get this done?
  • KatesHere
  • Community Legend
  • 249 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 249 Views
  • 3 replies
  • 0 likes

Credit Card

I have a Spotify student discount account and they emailed me saying that there was a problem with my credit card. I should have money in my account by Wednesday but how long until they cancel my subscription? I do no want my account to close if mone...

  • Newbie
  • I have a Spotify student discount account and they emailed me saying that there was a problem with my credit card. I should have money in my account by Wednesday but how long until they cancel my sub...
  • KatesHere
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Premium removed on my globe dsl plan 1599

Good day spotify, as promised by Globe dsl, i shud have a freebies of 2 year spotify premium on my plan 1599.00 ive been using it quite time now. till recently they removed my premium account cause i havent paid my bills. after i settled all the bill...

  • Newbie
  • Good day spotify, as promised by Globe dsl, i shud have a freebies of 2 year spotify premium on my plan 1599.00 ive been using it quite time now. till recently they removed my premium account cause i...
  • jean3601
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 349 Views
  • 1 replies
  • 0 likes

Payment issues

I made a point to cancel my premium subscription at the end of the first payment period and still unexpectedly got charged for the month, despite recieving confirmation that my subscription was canceled. Is there anyway that I can dispute the charge ...

  • Newbie
  • I made a point to cancel my premium subscription at the end of the first payment period and still unexpectedly got charged for the month, despite recieving confirmation that my subscription was cance...
  • KatesHere
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Update card information doesn't work in firefox

Your update card information page doesn't work with firefox. Wheel just loads forever. Found it frustrating to find a solution (use chrome) and contact customer support (this forum looks like it's from 2004).

  • Newbie
  • Your update card information page doesn't work with firefox. Wheel just loads forever.   Found it frustrating to find a solution (use chrome) and contact customer support (this forum looks lik...
  • KatesHere
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 146 Views
  • 1 replies
  • 0 likes