Cant reset password

[Nlopiccolo]

Plan

Premium

Device

Samsung Galaxy 9

Operating System

iOS 10

My Question or Issue

I have no email connected to the account and I need someone to help me connect an email to it so I can reset my password. I am paying for premium and have no access to my account. The account I'm on I created to access the help wire. Is there any way someone could connect my account [snip - Community Moderator edit] to an email or help me reset my password or both?

[ListenToGlobal]

Hey @Nlopiccolo.

Did you create your Spotify account using your Facebook account?

[Nlopiccolo]

I did not

[Katerina]

Hey there @Nlopiccolo,

Thanks for posting and welcome to the Community!

Keep in mind that in order to sign up for a Spotify account you'll need an email address to register. 

You can enter your account's username here in order to reset it.

If you've done so and you're having troubles seeing the reset email in your inbox, make sure to double check this:

• Check your spam/junk folders in case the email is sent there.
• Check any other filtered folders (e.g. if you use Gmail, it might be in the Social or Promotions tabs).
• Run a search for any incoming email listed from no-reply@spotify.com

On another hand, if you no longer have access to the email address in order to reset your password, we'd recommend following the steps provided here. 

Let us know how you get on! We'll be right here if you still need help.

Have a lovely day 🙂