Help Wizard

Step 1


Change email address

Change email address



I am currently using the Spotify Premium account provided by my mobile phone provider. However, someone logged into my account and changed my email and password. The account is still connected to my Facebook, so I can still log in. I have contacted my provider and they said that they can't cancel the subscription and I have to do it myself. When I tried to, there's no option for it. Is there any way I can change the email so that I can reset the password?

1 Reply

Hey @_r-izm547cdb, welcome to the Community!


Since your account was made through Facebook, you should be able to update your email address from your Facebook account.


You can find more info on how to cancel the subscription here.


Hope that helps 🙂


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