Change my location urgent

[pollitovader06]

hi 

i need change my location on my spotify, i´m from mexico and my spotify say US, pleas help me to change this setting of my account please

i have a account family and not use for this problem

regreats 

Jair Alamilla

[atom1989 · Accepted solution]

Hello.

To change country being premium user please change your payment details. So you will have to put your Mexican card details

https://www.spotify.com/lv/account/subscription/

[pollitovader06]

and I did not work and I keep saying US

[atom1989]

I escalated your problem to staff. They will reply you as soon as possible.

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.