Charged for 3 month $.99, no email confirmation, no premium upgrade - HELP

[Sadienaylor85]

I have been trying for hours to determine what is going on with my account. I clicked the promotional link in the Spotify app for the three months at $.99 and was charged $1.07 but am not seeing the upgrade in the Spotify app. At the time of clicking the link, I was looged into the app with Facebook, tied to my Yahoo email account. I have tried logging in to the app via Facebook (tied to my Yahoo email address) and also tried logging in with a Gmail email which I created a new account specifically to try to troubleshoot this issue. 

My email addresses are: snip  and snip

I never received an email confirmation to either email address and I checked the spam folder in each. 

Please assist. I am not sure why there is no customer service phone number to call. I have tried everything suggested to fix this problem, including sending a Tweet, Filling out the Form, Emailing and going through the step by step help posted in the Community Post. This is my last resort. 

Sadie Naylor

[KatesHere]

Hey, welcome in the community!

I had to delete your email addresses for security issues.

This doesn't sound right! Do you have a case# so that I can escalate the issue to the right team?

Happy New Year!

K

[Sadienaylor85]

Let me add that the app still shows that I have a FREE account, not Premium, so you don't have to ask me about this. 

[KatesHere]

Hey again!
When you used the contact form, you should have received an automated reply that directed you back here. In that email there should be a case number. Also, please make sure to reply to that email even if it's a no-reply.
K

[Sadienaylor85]

I think I figured out the problem however now I have an even bigger problem.

My case number is: 04498221

My friend was using my phone and had logged into her Facebook account in Safari and I didn't realize that. When I authenticated in the app using Facebook, it accidentally logged in as her in Spotify instead of me. My credit card is now tied to her account and she is showing that she has the 3 month Premium upgrade instead of me. 

Is there a way to fix this and move the Premium upgrade from her account to mine? 

Sorry

[KatesHere]

Hello again!
Don't worry, let's fix this 🙂
You will have to use the contact form to get in touch with someone from the payments team. However, I can try escalating it since you already have a case#
Support usually gets back within 24-48 hours.
K