Charged me for premuim but still canceled my upgrade

[Domojordan]

I had an email saying that the price of spotty was payed for $10.75 for premuim and just today it took me off of premuim. What do I do? Is there a way I can get premuim back on, because it said I made a payment for it?

[feelikeastrangr]

Hey @Domojordan here are some troubleshoots to help you get this sorted:

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction: 

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