Credit Card İssue

[Burak_Baris]

Plan

Premium

Country

Turkey

Device

Samsung Galaxy J6

Operating System

Android Pie (9.0)

My Question or Issue

Firstly my credit card has no problem im sure of it 'cuz im using this card for 3 years for pay Spotify Premium and i did online shopping after i get e-mail from Spotify for paying issue. And my credit card limit not full.

I can't use Premuim because of this problem.

So, Why im getting this problem with Spotify?

[Billy-J]

Hey @Burak_Baris, thanks for reaching out to the Community!

Could you send me a screenshot of the error message shown? Make sure to hide sensitive info when posting to the Community.

Also, please get in touch with your financial institution and make sure they still allow recurring payments.

Keep me posted!

[Burak_Baris]

The error message in red box " Ödeme başarısız oldu. Tekrar dene ya da başka bir ödeme yöntemi kullan. Yardım al"

Which is the translation " Payment is failed. Try again or use another payment method. Get help"

@Billy-J

[Billy-J]

Hey @Burak_Baris, 

Thanks for getting back to me.

Is there another payment method you can try? If not, could you try following some payment troubleshooting steps here? 

Let me know how this goes!

[Burak_Baris]

I tried those but nothing changed. And i only have 1 credit card.

[Billy-J]

Hey @Burak_Baris, 

Thanks for getting back to me.

If your country accepts PayPal, you could also buy a Spotify gift card from them here.

The last option after that is to create a new Spotify account and get Premium from there.

Let me know how this goes!

[Burak_Baris]

Paypal doesnt work in my country and i try another card but its give me same error 😕

[Billy-J]

Hey @Burak_Baris, 

Thanks for the info.

Could you try to process payment using a different browser or private window? This typically solves issues occurring from the browser.

If that doesn't help, please send me a screenshot of what happens when you try it on a different browser. Make sure to hide sensitive info when posting to the Community.

Looking forward to your reply!