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HI! My credit card is cancel because fraud. I will receive an other card with another number, butI have to wait maybe 2 weeks until I receive it. The payment with spotify will pass tomorrow! What can I do for the moment to not close my account with Spotify until I receive my new credit card?
Plan
Premium solo
Canada
Device
iPhone 2020
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Hey @ManL ,
Thanks for coming to the Community.
If a monthly payment fails, you won't immediately lose your Premium. Spotify will try to take the payment again over the next few days.
If it fails multiple times, however, your account will be downgraded to Spotify Free and your offline music will be removed from your device(s). But you can re-download it at any time after upgrading to Premium again.
Hope this helps!
Why is it so difficult to update payment method? It doesnt work! I'm free now and I cant subscrib premium again. There is no way to upgrade my account 😞
Hey @ManL ,
Thanks for getting back.
Why are you unable to subscribe to Premium again? Are you seeing any error message(s)? If so, which one(s)?
Let me know. 🙂
Hey @ManL ,
Thanks for getting back and providing all those details.
Can you give it a try through this link: https://www.spotify.com/ca-en/purchase/offer/full-price-premium/?country=CA?
Let me know how it goes 🙂
Hey there, @ManL,
Are you still seeing your playlists and saved music on your desktop? If so, you're likely logged into a different account on your phone.
Hey @ManL ,
Thanks for your reply.
Can you please share a screenshot/screen recording of what you're seeing?
You can attach it to your post by using the Insert Image/Video option in the post editor or you can also upload it to another site (e.g. Google Drive, YouTube) and share the link here.
Looking forward to your reply 🙂
Hey @ManL ,
Glad to hear it's working now.
All the best 🙂
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