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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421133 Views
  • 965 replies
  • 108 likes
  • Account
  • 421133 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186392 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186392 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103431 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103431 Views
  • 69 replies
  • 10 likes

Superuser Contribution I had my spotify connected to my school mail, but i cant get in

I had my spotify connected to my school mail, but now i cant use it or login anymore so i cant change my password in order to enter in other devices

  • Visitor
  • I had my spotify connected to my school mail, but now i cant use it or login anymore so i cant change my password in order to enter in other devices
  • Elena
  • Moderator
  • 196 Views
  • 1 replies
  • 1 likes
  • 196 Views
  • 1 replies
  • 1 likes

Superuser Contribution Je ne reçois pas votre mail pour que je puisse changer mon mot de passe

Je veux me connecter sur mon smartphone mais j'ai oublier mon mot de passe ducoup j'ai essayé plein de mots de passe que j'aurais pu mettre mais ça n'a pas fonctionné donc j'essaye de le réinitialiser mais vous devez m'envoyer un mail que je n'ai jam...

  • Visitor
  • Je veux me connecter sur mon smartphone mais j'ai oublier mon mot de passe ducoup j'ai essayé plein de mots de passe que j'aurais pu mettre mais ça n'a pas fonctionné donc j'essaye de le réinitialise...
  • Elena
  • Moderator
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Я не могу зайти в аккаунт чтобы поменять страну

Мне надо сменить страну , но чтобы её сменить надо зайти в Аккаунт. Я ввожу свои данные а оно все равно меня не пускает .

  • Visitor
  • Мне надо сменить страну , но чтобы её сменить надо зайти в Аккаунт. Я ввожу свои данные а оно все равно меня не пускает .
  • Alex
  • Spotify Legend
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I notice on my account you all took out two payments why is that ????

  • Visitor
  • I notice on my account you all took out two payments why is that ????
  • Mario
  • Spotify Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • Premium
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change duo billing details

I am the plan manager and I can see no way to change the billing details

  • Casual Listener
  • I am the plan manager and I can see no way to change the billing details
  • Jeremy
  • Spotify Legend
  • 152 Views
  • 2 replies
  • 0 likes
  • 152 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't log in with email + password

If I try to log in with my email + password the app tells me I didn't use the correct email or password.When I reset my password in a new password the app still tells me it's wrong (error code 3) What to do?

  • Newbie
  • If I try to log in with my email + password the app tells me I didn't use the correct email or password. When I reset my password in a new password the app still tells me it's wrong (error code 3)&n...
  • Jeremy
  • Spotify Legend
  • 9276 Views
  • 5 replies
  • 1 likes
  • 9276 Views
  • 5 replies
  • 1 likes

how does the second person listen to the account? t

How does the plan member listen to the account at the same time as the plan manager in premium duo? I don't know how to separate the two accounts

  • Visitor
  • How does the plan member listen to the account at the same time as the plan manager in premium duo? I don't know how to separate the two accounts
  • Maxim
  • Spotify Star
  • 650 Views
  • 1 replies
  • 0 likes
  • 650 Views
  • 1 replies
  • 0 likes

Living in another country

PlanPremium familiarCountryNetherlands- SpainDeviceiPhone Operating System(iOS 10 My Question or IssueI moved from the Netherlands to Spain.when I lived in the Netherlands I had “Spotify premium” and was part of the family account of my father. now I...

  • Visitor
  • Plan Premium familiar Country Netherlands- Spain Device iPhone  Operating System (iOS 10   My Question or Issue I moved from the Netherlands to Spain. when I lived in the Netherl...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 145 Views
  • 1 replies
  • 0 likes

change my name in account settings

i want to change my display name on my spoitify account. i dont have a facebook nor do i want to get one to change my name. i tried following the steps to change my name in account settings but when i went to try it i was not given the opition to cha...

  • Newbie
  • i want to change my display name on my spoitify account. i dont have a facebook nor do i want to get one to change my name. i tried following the steps to change my name in account settings but when ...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 1 likes
  • 214 Views
  • 1 replies
  • 1 likes

Can I use the app on 2 phones?

I have a Premium account and want to download the app on my work phone as well. So 1 account, 2 phones. Will this be an issue?

  • Visitor
  • I have a Premium account and want to download the app on my work phone as well. So 1 account, 2 phones. Will this be an issue?
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist profile for first release

Hello, I just signed a new artist and we will be releasing his first music on Spotify - this means he doesnt have an artist profile yet, because there isnt any music of his on the platform. Is there a way to claim an artist‘s profile before the music...

  • Visitor
  • Hello, I just signed a new artist and we will be releasing his first music on Spotify - this means he doesnt have an artist profile yet, because there isnt any music of his on the platform.  Is...
  • OscarDC
  • Moderator
  • 10514 Views
  • 5 replies
  • 2 likes
  • Account
  • 10514 Views
  • 5 replies
  • 2 likes

Superuser Contribution Can I combine two accounts? I didn't mean to open two different accounts.

I have two email accounts that are connected to each other so when I paid for premium it was through my Gmail account. My Spotify account is through my old Hotmail account. I want premium but I also want all my downloads from my existing account.

  • Visitor
  • I have two email accounts that are connected to each other so when I paid for premium it was through my Gmail account. My Spotify account is through my old Hotmail account. I want premium but I also...
  • OscarDC
  • Moderator
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Как отвязать банковскую карточку от аккаунта?

Я очень давно оформил подписку и через какое-то время потерял доступ к аккаунту, а деньги пытаются списать с карты. Можно как-то с вашей помощь отвязать банковскую карту от аккаунта?

  • Visitor
  • Я очень давно оформил подписку и через какое-то время потерял доступ к аккаунту, а деньги пытаются списать с карты. Можно как-то с вашей помощь отвязать банковскую карту от аккаунта?
  • Jeremy
  • Spotify Legend
  • 706 Views
  • 1 replies
  • 0 likes
  • 706 Views
  • 1 replies
  • 0 likes

Superuser Contribution My student verification isn't working

I've tried it multiple times. In an incognito window as well and that didn't work either.

  • Visitor
  • I've tried it multiple times. In an incognito window as well and that didn't work either.
  • Jeremy
  • Spotify Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes