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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078788 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078788 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49696 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49696 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146011 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146011 Views
  • 4840 replies
  • 118 likes

Cant login to Android app

PlanFreeCountryBrazilDeviceMoto X4Operating SystemAndroid 9 For some reaso, my Spotify app logged out. When I tried to log in, it says that the password or the user are wrong and the recovery link is expaired. I tried to reinstall, I chacked the coun...

  • Regular
  • Plan Free Country Brazil Device Moto X4 Operating System Android 9   For some reaso, my Spotify app logged out. When I tried to log in, it says that the password or the user are wrong a...
  • Luan
  • Spotify Star
  • 3046 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 3046 Views
  • 7 replies
  • 0 likes

Facebook and Spotify

PlanPremiumCountryPolandMy Question or IssueHello, I've recently gotten Spotify. One day instead of clicking the Log-in button I accidentially pressed "continue using facebook" and it created another account for me. The question is: can I somehow rem...

  • Visitor
  • Plan Premium Country Poland My Question or Issue Hello, I've recently gotten Spotify. One day instead of clicking the Log-in button I accidentially pressed "continue using facebook" and it creat...
  • Emilia_8
  • Spotify Star
  • 477 Views
  • 1 replies
  • 0 likes
  • Account
  • 477 Views
  • 1 replies
  • 0 likes

Facebook & Spotify

PlanFreeCountryTurkeyDeviceDesktopOperating SystemWindows 10 My Question or IssueHi guys, my Spotify is linked to my Facebook. I want to delink my accounts because I can't change my username and profile picture. Can you guys help me?

  • Casual Listener
  • Plan Free Country Turkey Device Desktop Operating System Windows 10   My Question or Issue Hi guys, my Spotify is linked to my Facebook. I want to delink my accounts because I can't ch...
  • Emilia_8
  • Spotify Star
  • 819 Views
  • 4 replies
  • 0 likes
  • Account
  • 819 Views
  • 4 replies
  • 0 likes

Random playlists show up in recently played.

PlanPremiumCountryNorwayDeviceAndroid/Dekstop PCOperating SystemWindows 10/ONEPLUS A6003_22_190911 My Question or IssueRecently I've had several playlists show up in recently played as well as added to my follow list, due to the lack of login history...

  • Visitor
  • Plan Premium Country Norway Device Android/Dekstop PC Operating System Windows 10/ONEPLUS A6003_22_190911   My Question or Issue Recently I've had several playlists show up in recently...
  • Emilia_8
  • Spotify Star
  • 609 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 609 Views
  • 1 replies
  • 0 likes

Solved!! Can not unlink spotify from unknown Playstaion

PlanPremiumCountrySlovakiaDevicePlaystation 4My Question or IssueHey, I linked my spotify account on (probably) some friends PSN account, not knowing that I needed to sign it off manually to unlink it. This may happened maybe years, months i do not k...

  • Casual Listener
  • Plan Premium Country Slovakia Device Playstation 4 My Question or Issue Hey, I linked my spotify account on (probably) some friends PSN account, not knowing that I needed to sign it off manual...
  • romanpoliacik
  • Casual Listener
  • 3162 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 3162 Views
  • 6 replies
  • 0 likes

Solved!! Profile picture gone and now can't upload or change

PlanFreeCountryPhillipines Device(Iphone 6 plus, Oppo A83, Samsung s8)Operating System(Windows 7) My Question or IssueI was a premium member before and i had uploaded a picture for my profile now it was removed and i can't upload a new one or change ...

  • Casual Listener
  • Plan Free Country Phillipines   Device (Iphone 6 plus, Oppo A83, Samsung s8) Operating System (Windows 7)   My Question or Issue I was a premium member before and i had uploaded ...
  • Kasmotmot
  • Casual Listener
  • 1066 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 1066 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't login with facebook

PlanPremiumCountryCanadaDevice(iPhone 7)Operating System(iOS 13.1.2) My Question or IssueI can't login to my spotify account with facebook, i have tried deleting and reinstalling both spotify and facebook.

  • Casual Listener
  •   Plan Premium Country Canada Device (iPhone 7) Operating System (iOS 13.1.2)   My Question or Issue I can't login to my spotify account with facebook, i have tried deleting and ...
  • Petya
  • Community Legend
  • 865 Views
  • 5 replies
  • 0 likes
  • Account
  • 865 Views
  • 5 replies
  • 0 likes

Can't login with Facebook account!

I had an account who was associated with an facebook account. Today, i tried to open spotify on my phone, and it's sad that my account wasn't associated with any spotify account. Now i can't log in or register with my facebook account. I've lost all ...

  • Visitor
  • I had an account who was associated with an facebook account. Today, i tried to open spotify on my phone, and it's sad that my account wasn't associated with any spotify account. Now i can't log in o...
  • Jacob
  • Community Legend
  • 648 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 648 Views
  • 1 replies
  • 0 likes

Spotify won't let me delete my account!

I wanted to change my username because I made my account when I was young and stupid but Spotify does not have that option so I opted for deleting my account so I can start a new one with my old email. I searched up ways on how to delete a Spotify ac...

  • Not applicable
  • I wanted to change my username because I made my account when I was young and stupid but Spotify does not have that option so I opted for deleting my account so I can start a new one with my old emai...
  • Jacob
  • Community Legend
  • 1049 Views
  • 4 replies
  • 0 likes
  • Account
  • 1049 Views
  • 4 replies
  • 0 likes

Changing my profile picture, the option 'change' not appearing

PlanPremiumCountryNetherlandsDeviceWindows DesktopOperating SystemWindows 10 My Question or IssueGreetings, i'm having the problem that i can't change my avatar.I've come across countless of topics stating that there should be a button 'change' after...

  • Visitor
  • Plan Premium Country Netherlands Device Windows Desktop Operating System Windows 10   My Question or Issue Greetings, i'm having the problem that i can't change my avatar. I've come a...
  • Jacob
  • Community Legend
  • 948 Views
  • 2 replies
  • 6 likes
  • Account
    Other
    Premium
  • 948 Views
  • 2 replies
  • 6 likes

Superuser Contribution No puedo enlazar mi cuenta con facebook

No puedo enlazar mi cuenta con facebook, me abre la ventana, hago el login, pero no me muestra ni la foto de perfil ni nada. Lo he realizado desde un iMac 27 con high Sierra, Windows 10 y desde iPhone con iOS 12, en todos igual, parece exitoso el log...

  • Casual Listener
  • No puedo enlazar mi cuenta con facebook, me abre la ventana, hago el login, pero no me muestra ni la foto de perfil ni nada. Lo he realizado desde un iMac 27 con high Sierra, Windows 10 y desde iPhon...
  • Peter
  • Spotify Legend
  • 3910 Views
  • 7 replies
  • 1 likes
  • Account
    Other
  • 3910 Views
  • 7 replies
  • 1 likes

Solved!! Can I create a new account and still get the 3 months free?

I recently signed up for a premium subscription with 3 months free to evaluate. Nothing on the signup page indicated that values I entered could not be changed. I understand that I was assigned a cryptic username that can't be changed, and this is ok...

  • Casual Listener
  • I recently signed up for a premium subscription with 3 months free to evaluate.  Nothing on the signup page indicated that values I entered could not be changed.  I understand that I was as...
  • Luan
  • Spotify Star
  • 16398 Views
  • 3 replies
  • 0 likes
  • Account
  • 16398 Views
  • 3 replies
  • 0 likes

Solved!! Glitched streams. 88k "since 2015"

Hello. Some days ago i released a song called "Buna Raw" (You can search it). It went ok, like 100 streams in the first day, but today i woke up to 88.000 streams.... WHAT? I checked the spotify profile, indeed! It said 88.000 streams! I was happy, i...

  • Casual Listener
  • Hello. Some days ago i released a song called "Buna Raw" (You can search it). It went ok, like 100 streams in the first day, but today i woke up to 88.000 streams.... WHAT? I checked the spotify prof...
  • OviiiOne
  • Community Legend
  • 466 Views
  • 1 replies
  • 0 likes
  • Account
  • 466 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile][Connect] Can't Login on Android Mobile

I found this post from last year that is the exact same issue I'm having, but it appeared no Spotify support was engaged. (https://community.spotify.com/t5/Accounts/Can-t-login/td-p/4403622) I can login on my computer just fine, but when I use the sa...

  • Casual Listener
  • I found this post from last year that is the exact same issue I'm having, but it appeared no Spotify support was engaged. (https://community.spotify.com/t5/Accounts/Can-t-login/td-p/4403622)   ...
  • Jeremy
  • Moderator
  • 5353 Views
  • 5 replies
  • 0 likes
  • Connect
    Mobile
  • 5353 Views
  • 5 replies
  • 0 likes

"It looks like you’ve taken a trial before, which means you aren’t eligible for this offer."

PlanFreeCountryTurkeyDeviceXperia Z5, PCOperating SystemAndroid, Windows 10 My Question or IssueI'm trying to purchase Premium for Students and I can't because it gives the error "It looks like you’ve taken a trial before, which means you aren’t elig...

  • Not applicable
  • Plan Free Country Turkey Device Xperia Z5, PC Operating System Android, Windows 10   My Question or Issue I'm trying to purchase Premium for Students and I can't because it gives the e...
  • Emilia_8
  • Spotify Star
  • 3495 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 3495 Views
  • 3 replies
  • 0 likes

Solved!! Profile Picture

My spotify profile picture doesn't show the 'change' button that would appear after hoverring the picture. I have redownloaded spotify and it still doesn't work.if it helps im using windows 10

  • Regular
  • My spotify profile picture doesn't show the 'change' button that would appear after hoverring the picture.  I have redownloaded spotify and it still doesn't work. if it helps im using windows 10
  • Emilia_8
  • Spotify Star
  • 768 Views
  • 1 replies
  • 1 likes
  • Premium
  • 768 Views
  • 1 replies
  • 1 likes

3 month free trial not activated

StudentPremiumIndia Device(Redmi note 5 pro)Operating System(Android 9) My Question or IssueYesterday (2 October 2019) I successfully ended up getting student premium and it says ur plan expires on 2 November 2019..But before availing student premium...

  • Newbie
  •   Student Premium India   Device (Redmi note 5 pro) Operating System (Android 9)   My Question or Issue Yesterday (2 October 2019) I successfully ended up getting student pr...
  • Keanu_C
  • Spotify Star
  • 618 Views
  • 1 replies
  • 0 likes
  • Premium
  • 618 Views
  • 1 replies
  • 0 likes

I will be charged?

Hi Now 1 month ago i just tried spotify premium for 30 days after 21 days i just canceled it. After when it goes to spotify free i just deleted my account. After 1-2 weeks i just re created my account with the same email and i want to know if i will ...

  • Music Fan
  • Hi  Now 1 month ago i just tried spotify premium for 30 days after 21 days i just canceled it. After when it goes to spotify free i just deleted my account. After 1-2 weeks i just re created my...
  • Emilia_8
  • Spotify Star
  • 1316 Views
  • 26 replies
  • 0 likes
  • Account
  • 1316 Views
  • 26 replies
  • 0 likes

Solved!! can't log in using facebook on the app, but I can on the web

PlanFreeCountryNetherlandsDeviceHP elitebookOperating SystemWindows 10 My Question or IssueI tried logging in with facebook on the app, but it says my password is wrong, however when I log in on the webpage using facebook, it does work. I already tri...

  • Casual Listener
  • Plan Free Country Netherlands Device HP elitebook Operating System Windows 10   My Question or Issue I tried logging in with facebook on the app, but it says my password is wrong, howe...
  • Jose_M
  • Spotify Star
  • 1446 Views
  • 5 replies
  • 0 likes
  • Login
  • 1446 Views
  • 5 replies
  • 0 likes

Can't change profile picture

PlanPremiumCountryJapan I can't change my profile picture, i reinstalled spotify multiple times on windows 10 but nothing ..

  • Casual Listener
  • Plan Premium Country Japan   I can't change my profile picture, i reinstalled spotify multiple times on windows 10 but nothing ..
  • Magillicutty
  • Newbie
  • 1412 Views
  • 4 replies
  • 0 likes
  • Account
  • 1412 Views
  • 4 replies
  • 0 likes