Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 335598 Views
  • 890 replies
  • 105 likes
  • Account
  • 335598 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147999 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147999 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86104 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86104 Views
  • 68 replies
  • 9 likes

Has my account turned into a bot of some sorts?

PlanPremiumCountryNorwayDeviceIphone 11Operating SystemWindows 10 My Question or IssueRight, so i logged onto my spotify account today to find that i was playing some random music that i have never heard before. Im sure im the only one using my accou...

  • Newbie
  • Plan Premium Country Norway Device Iphone 11 Operating System Windows 10   My Question or Issue Right, so i logged onto my spotify account today to find that i was playing some random ...
  • AdamDam
  • Spotify Star
  • 546 Views
  • 1 replies
  • 0 likes
  • Account
  • 546 Views
  • 1 replies
  • 0 likes

sharing followed artists in duo premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei want to share the artists i am following in premium duo with my partner. how can i do this?

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i want ...
  • stuart101
  • Casual Listener
  • 246 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 246 Views
  • 2 replies
  • 0 likes

logging in

i have put in all of the right details to log into my account and it wont let me log in so i try and change the password and i put my spotify name in and it comes up with an error

  • Visitor
  •   i have put in all of the right details to log into my account and it wont let me log in so i try and change the password and i put my spotify name in and it comes up with an error  &nbs...
  • OneByBoo
  • Rising Star 4
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Disabled Facebook account login?

If I used Facebook to sign up for Spotify, and my Facebook account gets disabled, can I use the "device password" I created to log in, or is my account just gone?

  • Casual Listener
  • If I used Facebook to sign up for Spotify, and my Facebook account gets disabled, can I use the "device password" I created to log in, or is my account just gone?
  • OneByBoo
  • Rising Star 4
  • 789 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 789 Views
  • 1 replies
  • 0 likes

Superuser Contribution "This content is not available" - but only for me.

PlanFreeCountryAustraliaDeviceAllOperating SystemAllMy Question or IssueHi, so after listening to one song on repeat for about 2 days while working (https://open.spotify.com/album/337mzRS3hivhPRXorHhCB9?highlight=spotify:track:74bl1BknckkMbxpBJFSxmH)...

  • Casual Listener
  • Plan Free Country Australia Device All Operating System All My Question or Issue Hi, so after listening to one song on repeat for about 2 days while working (https://open.spotify.com/album/3...
  • Mihail
  • Spotify Legend
  • 8179 Views
  • 2 replies
  • 0 likes
  • Other
    Unlimited
  • 8179 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How do I remove people from friends?

PlanPremiumCountryRussiaOperating SystemWindows 10My Question or IssueI have two "friends" in the sidebar of the desktop app that I have never seen before and certainly didn't add. I am not connected to facebook (I dont even have an account on it). I...

  • Newbie
  • Plan Premium Country Russia Operating System Windows 10 My Question or Issue I have two "friends" in the sidebar of the desktop app that I have never seen before and certainly didn't add. I am...
  • Mihail
  • Spotify Legend
  • 6022 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 6022 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can’t log on Spotify on my iPhone

I can’t log on Spotify on my iPhone, even though I have changed the password. I can log on my Macbook but it doesn’t work with my phone PlanPremiumCountryVietnamDeviceiPhone 11Operating SystemiOS 14.2

  • Casual Listener
  • I can’t log on Spotify on my iPhone, even though I have changed the password. I can log on my Macbook but it doesn’t work with my phone   Plan Premium Country Vietnam Device iPhone 11 Op...
  • Jeremy
  • Spotify
  • 645 Views
  • 3 replies
  • 0 likes
  • Account
  • 645 Views
  • 3 replies
  • 0 likes

Help me please !

My artist profile seem to not be working properly, ive noticed for a couple weeks now when i type in my artist profile, AJayTheGreat , on Spotify, it pops up but no songs are able to play , i wondered if it was just because i was trying to listen fro...

  • Visitor
  • My artist profile seem to not be working properly, ive noticed for a couple weeks now when i type in my artist profile, AJayTheGreat , on Spotify, it pops up but no songs are able to play , i wondere...
  • Billy-J
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Hacked?? Random likes, playlists and friends on my account and music randomly pausing.

I recently set up a family Spotify account - all the users have different logins and there are no shared playlists. I login through Facebook. There are a few things that have been going wrong recently and I wondered if I have been hacked. Random song...

  • Visitor
  • I recently set up a family Spotify account - all the users have different logins and there are no shared playlists.   I login through Facebook.    There are a few things that have ...
  • Billy-J
  • Spotify Star
  • 926 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 926 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in

So I got locked out of my premium account over a month ago, and I didn’t change any of my login info but it keeps telling me it’s incorrect whenever I try to log in. I tried to go through Facebook, but it gave me a whole new free account and my old a...

  • Visitor
  • So I got locked out of my premium account over a month ago, and I didn’t change any of my login info but it keeps telling me it’s incorrect whenever I try to log in. I tried to go through Facebook, b...
  • CarlosE
  • Moderator
  • 878 Views
  • 5 replies
  • 0 likes
  • Login
  • 878 Views
  • 5 replies
  • 0 likes

Superuser Contribution No gift card after completing survey

PlanFreeCountryUKDevicePC, iPod TouchOperating SystemiOS 10, Windows 10 Question or Issue Early in November I received an invitation to listen to a playlist and then complete a survey, one week after which I would supposedly be sent a gift card. It's...

  • Regular
  •   Plan Free Country UK Device PC, iPod Touch Operating System iOS 10, Windows 10  Question or Issue   Early in November I received an invitation to listen to a playlist and ...
  • Abdullah1231
  • Regular
  • 2259 Views
  • 21 replies
  • 0 likes
  • Free
  • 2259 Views
  • 21 replies
  • 0 likes

Someone is using my spotify account and has changed my plan without consent.

Hi, long time Spotify premium user and never had any issues like this before. However, I have recently noticed that my Spotify account is being used via some undisclosed web player (chrome) and I find myself regularly wrestling for control of my acco...

  • Casual Listener
  • Hi, long time Spotify premium user and never had any issues like this before.   However, I have recently noticed that my Spotify account is being used via some undisclosed web player (chrome) ...
  • Billy-J
  • Spotify Star
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

PlanFree/PremiumCountry Device(iPhone Xr)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, so i activated my 3 month trial premium, but it doesn't work. Ads always pop up, and can't skip more than 6 times. When i go to ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone Xr) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey, so i activated my 3 month trial premium, b...
  • Jeremy
  • Spotify
  • 1103 Views
  • 7 replies
  • 0 likes
  • Account
    Free
    Premium
  • 1103 Views
  • 7 replies
  • 0 likes

Superuser Contribution My account was deleted (sort of)

my account: wiktorbunny, was transferred onto an account with an unintellegable name i told them to keep the old one as it is but the removed EVERYTHING off there and onto the other this was my favorite account im very upset please helpPlanFreeCountr...

  • Newbie
  • my account: wiktorbunny, was transferred onto an account with an unintellegable name i told them to keep the old one as it is but the removed EVERYTHING off there and onto the other this was my favor...
  • Alex
  • Moderator
  • 373 Views
  • 2 replies
  • 0 likes
  • Account
  • 373 Views
  • 2 replies
  • 0 likes

Is there a way to individually revoke access to a device?

PlanPremiumCountryUSAMy Question or IssueI recently got a new phone and tablet and would like to revoke access to them. However, I don't want to revoke access to all devices if not needed. Any help would be appreciated.

  • Newbie
  • Plan Premium Country USA My Question or Issue I recently got a new phone and tablet and would like to revoke access to them. However, I don't want to revoke access to all devices if not needed. ...
  • Billy-J
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook account information not linked to Spotify

PlanPremiumCountryUSDeviceiPhone 10XOperating SystemiOS 14.2 My Question or IssueSo I've been trying to pre-save a song on Spotify and when I tried to log-in onto my account, I pressed on the Sign In with FaceBook option. It said that my account does...

  • Casual Listener
  • Plan Premium Country US Device iPhone 10X Operating System iOS 14.2   My Question or Issue So I've been trying to pre-save a song on Spotify and when I tried to log-in onto my account,...
  • Jeremy
  • Spotify
  • 598 Views
  • 3 replies
  • 0 likes
  • Connect
  • 598 Views
  • 3 replies
  • 0 likes

language

In Valencia we are not Catalans, we are Valencians, with our own and recognized language. Do not put advertising in Catalan, is offensive to many Valencians. If you can not send messages in Valencian, do it in Spanish. Valencian and Catalan is not th...

  • Newbie
  • In Valencia we are not Catalans, we are Valencians, with our own and recognized language. Do not put advertising in Catalan, is offensive to many Valencians. If you can not send messages in Valencian...
  • JaumeB
  • Casual Listener
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inaccessible Spotify account on TV after login

PlanFreeCountrySlovakiaDevicePhilips Pus7304/12Operating SystemAndroid My Question or IssueHello, When i sign in to my Spotify account on the TV, it show only "Get spotify premium" (screen see attachment). I have no problems on other devices (PC, mob...

  • Visitor
  •   Plan Free Country Slovakia Device Philips Pus7304/12 Operating System Android   My Question or Issue Hello,   When i sign in to my Spotify account on the TV, it show onl...
  • Jeremy
  • Spotify
  • 518 Views
  • 3 replies
  • 1 likes
  • Account
  • 518 Views
  • 3 replies
  • 1 likes

Solved!! My Facebook was hacked

Hi my name is Shaun Barksdale and my Facebook was hacked and they changed my password and deleted my account. Due to this , I can no longer log into Spotify to change a payment or add an account or anything. Please help me resolve this issue because ...

  • Casual Listener
  • Hi my name is Shaun Barksdale and my Facebook was hacked and they changed my password and deleted my account. Due to this , I can no longer log into Spotify to change a payment or add an account or a...
  • Billy-J
  • Spotify Star
  • 1802 Views
  • 5 replies
  • 1 likes
  • 1802 Views
  • 5 replies
  • 1 likes