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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83110 Views

29 replies

0 likes

  • 83110 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103918 Views

10 replies

3 likes

Account
Login
  • 103918 Views
  • 10 replies
  • 3 likes

Superuser Contribution I want to take a premium abo but the app don't see that I change my country

I write in the setting that I am now in Switzerland, but they keep offering me French abo, with price in euro and not in CHF. So my Swiss credit card don't work

Visitor

I write in the setting that I am now in Switzerland, but they keep offering me French abo, with price in euro and not in CHF. So my Swiss credit card don't work

MihailY

Moderator

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo iniciar sesion con facebook

Hola. Desde hace mas de 24 horas se me cerro la sesion de mi computadora y celular. Estoy tratando de ingresar a mi cuenta en la cual inicio sesion con facebook pero me sale un error: "Algo salió mal". Ya intente en varias computadoras y no puedo ent...

Visitor

Hola. Desde hace mas de 24 horas se me cerro la sesion de mi computadora y celular. Estoy tratando de ingresar a mi cuenta en la cual inicio sesion con facebook pero me sale un error: "Algo salió mal...

Alex

Spotify Legend

1237 Views

1 replies

0 likes

  • 1237 Views
  • 1 replies
  • 0 likes

Pago o plano e começou a aparecer propagandas

Tenho o plano Premium e começou a aprecer propagandas, devo ter feito algo errado no celular

Visitor

Tenho o plano Premium e começou a aprecer propagandas, devo ter feito algo errado no celular

Bittencourt

Spotify Star

619 Views

4 replies

0 likes

  • 619 Views
  • 4 replies
  • 0 likes

Superuser Contribution Question about my Spotify UK Account

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi There,I was looking through my oldest spotify playlist today and a question popped into my he...

Casual Listener

Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi There...

abhirabhyankar

Casual Listener

535 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 535 Views
  • 3 replies
  • 0 likes

Duo membership one account keeps logging/locked out frequently

Our added duo account keeps logging/locking us out and we have to request a new password every time. Ir also won’t recognise the username.

Visitor

Our added duo account keeps logging/locking us out and we have to request a new password every time. Ir also won’t recognise the username.

BabyEcho0_YT

Roadie

356 Views

1 replies

1 likes

  • 356 Views
  • 1 replies
  • 1 likes

Superuser Contribution New Spotify duo subscription issues

Today my partner and I got Spotify duo, and it was working on my phone for a few hours after purchase, but now it's telling me that my last payment didn't work even though it did, we got a receipt, and his account is working. When I click "update pay...

Newbie

Today my partner and I got Spotify duo, and it was working on my phone for a few hours after purchase, but now it's telling me that my last payment didn't work even though it did, we got a receipt, a...

Alex

Spotify Legend

282 Views

1 replies

0 likes

Premium
Subscription
  • 282 Views
  • 1 replies
  • 0 likes

How do I switch from Spotify Premium to Spotify Free

My premium free trial is ending soon and I want to switch to Spotify Free without losing my music. How do I switch?

Visitor

My premium free trial is ending soon and I want to switch to Spotify Free without losing my music. How do I switch?

kaworu_bloodpaw

Roadie

11061 Views

1 replies

0 likes

  • 11061 Views
  • 1 replies
  • 0 likes

Land lässt sich nicht ändern

CountryDE/GERDeviceanyOperating Systemany My Question or IssueMeine Landeseinstellung lässt sich nicht ändern. Egal ob ich es mit der Zahlungsmöglichkeit versuche oder via Profileinstellung.Ich habe mein niederländisches Konto eingetragen, weil es me...

Visitor

Country DE/GER Device any Operating System any   My Question or Issue Meine Landeseinstellung lässt sich nicht ändern. Egal ob ich es mit der Zahlungsmöglichkeit versuche oder via Profil...

Bella19999

Newbie

17785 Views

3 replies

0 likes

Account
Other
  • 17785 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Notification on terminated Paypal legitimation

Hi, I've received a notification from Spotify, that the legitimation for Paypal has been terminated. It doesn't say by whom or why. Also found several topics by other German users. Can someone confirm, if this is an official Spotify message?PlanPremi...

Casual Listener

Hi, I've received a notification from Spotify, that the legitimation for Paypal has been terminated. It doesn't say by whom or why. Also found several topics by other German users. Can someone confir...

Joan

Moderator

691 Views

3 replies

0 likes

Account
Subscription
  • 691 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hesabımı sildim aynı maille hesap açamıyorum tekrar neden ?

Hesabımı silmek için spotify ile iletişime geçtim bana 7 gün sonra kapatılıcağnı ve aynı maille hesap açabiliceğimi söyledim ama şuan aynı maille hesap açmayı denediğimde ise bunun olmadığını görüyorum

Visitor

Hesabımı silmek için spotify ile iletişime geçtim bana 7 gün sonra kapatılıcağnı ve aynı maille hesap açabiliceğimi söyledim ama şuan aynı maille hesap açmayı denediğimde ise bunun olmadığını görüyor...

Dian

Spotify Legend

3244 Views

1 replies

0 likes

  • 3244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tenho duas contas idênticas como faço para excluir uma sem perder promoção

Tenho duas contas com perfil idêntico porém conteúdos diferentes, solicitei desconto para universitário e consegui, porém o desconto está na conta que não tem nada e deveria ir para a outra conta. Tentei excluir a vazia porém sou avisado que vou perd...

Visitor

Tenho duas contas com perfil idêntico porém conteúdos diferentes, solicitei desconto para universitário e consegui, porém o desconto está na conta que não tem nada e deveria ir para a outra conta. Te...

Dian

Spotify Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution error log in with facebbok account

since yesterday i cant log in in my premium account...the account is facebbok email. i already try to restore password, but they dont send any email... what i can do more?

Casual Listener

since yesterday i cant log in in my premium account... the account is facebbok email. i already try to restore password, but they dont send any email... what i can do more?    

Dian

Spotify Legend

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Puedo subir mis remakes?

Puedo subir mis remakes? o me denunciaran por hacer un remix de una cancion?

Newbie

Puedo subir mis remakes? o me denunciaran por hacer un remix de una cancion?

Vane_Mendoza

Newbie

5015 Views

3 replies

1 likes

Account
  • 5015 Views
  • 3 replies
  • 1 likes

Superuser Contribution Boa noite!

Fiz o pagamento normal no meu cartão e minha conta está desativada, poderiam me ajudar?

Visitor

Fiz o pagamento normal no meu cartão e minha conta está desativada, poderiam me ajudar?

Alex

Spotify Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobran 3 veces mi servicio premium individual

Estoy viendo en el resumen de mi tarjeta que me cobraron 3 veces el servicio dos veces el 27/3 como ebw*spotify y otra el 24/3 solo como spotify. Solo tengo una cuenta premium individual. Alguien sabe como debo proceder?

Newbie

Estoy viendo en el resumen de mi tarjeta que me cobraron 3 veces el servicio dos veces el 27/3 como ebw*spotify y otra el 24/3 solo como spotify. Solo tengo una cuenta premium individual. Alguien sab...

Dian

Spotify Legend

792 Views

1 replies

0 likes

  • 792 Views
  • 1 replies
  • 0 likes

there is a glitch on the home page

PlanPremiumCountryAustraliaDeviceComputerOperating SystemWindows 10 My Question or IssueHiya,I have this issue where my home page UI is glitchy and buggy. Basically my recently played music and the usual menu UI aspects/features that usually appears ...

Newbie

Plan Premium Country Australia Device Computer Operating System Windows 10   My Question or Issue Hiya, I have this issue where my home page UI is glitchy and buggy. Basically my rece...

Maxim

Spotify Star

1156 Views

1 replies

0 likes

Account
Other
Premium
  • 1156 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja abrir mi cuenta

se me cerro mi sesion y al querer volver a abrirla no me deja, me figura error, intente de todas las formas, hasta volviendo a instalar la aplicación y sigue igual

Visitor

se me cerro mi sesion y al querer volver a abrirla no me deja, me figura error, intente de todas las formas, hasta volviendo a instalar la aplicación y sigue igual

MihailY

Moderator

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant login

It says sth is wrong. I trued other ways and it said to update my country. I tried to do that in the web version but in order to do it I had to login. And I couldn’t it says there’s no account linked to my email!

Casual Listener

It says sth is wrong. I trued other ways and it said to update my country. I tried to do that in the web version but in order to do it I had to login. And I couldn’t it says there’s no account linked...

Lyubka

Moderator

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

GIFT CARD

COMPREI O CARTÃO DIA 07.03.2023INSERI NA MINHA CONTAHOJE, DIA 10.03.2023 DIZ QUE MEU PREMIUM VAI ESPIRAR

Visitor

COMPREI O CARTÃO DIA 07.03.2023 INSERI NA MINHA CONTA HOJE, DIA 10.03.2023 DIZ QUE MEU PREMIUM VAI ESPIRAR  

Billy-J

Spotify Star

323 Views

1 replies

0 likes

Account
  • 323 Views
  • 1 replies
  • 0 likes