Credit card payment declined

[Mbailey1976]

I have tried numerous credit cards! I have received numerous emails from spotify. Consistently getting. Opps your provider is having a bad day. I am at my last rope with this. I also now many others having this problem. And yes my cards do work for online purchases.

[Sophia]

Hey @Mbailey1976! 

Thanks for getting in touch with the Spotify Community.  Hope you don't mind if we reply in English.

In this case, we'd recommend reaching out to Spotify Support so they can look into this. You can contact them via Twitter, Facebook, or email:

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifycares/
• Twitter: https://twitter.com/spotifycares/

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any other questions. We'll be here for you 🙂

Sophia,