Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Credit card payment declined

Credit card payment declined

I have tried numerous credit cards! I have received numerous emails from spotify. Consistently getting. Opps your provider is having a bad day. I am at my last rope with this. I also now many others having this problem. And yes my cards do work for online purchases.
Reply
1 Reply

Hey @Mbailey1976

 

Thanks for getting in touch with the Spotify Community.  Hope you don't mind if we reply in English.

 

In this case, we'd recommend reaching out to Spotify Support so they can look into this. You can contact them via Twitter, Facebook, or email:

 

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

 

Let us know if you have any other questions. We'll be here for you 🙂

 

Sophia,

Suggested posts