Customer Service

[Ajoelle]

How do i speak to a person? A human? Not this community post BS? How do i get someone who can access my account?  Why is spotify such **bleep**? I meed actual help or i will have to cancel everything.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Ajoelle, thanks for reaching out to the Community!

I am sorry to hear about your experience trying to get in touch with Customer Support. While Spotify doesn't offer phone support, you're able to chat with someone live - Customer Support. They'll take a look and do their best to help.

Have a nice day!

[arno_frenggel]

Why can't Spotify make it clear how to contact support? For example, there is no way to contact support (no email address, no website URL, no other option given) from the Android app. Doing a websearch is no less confusing.

[Thewolf_2025]

Refund 

[VincentMiles]

I have a $11.99 monthly subscription with Spotify for June's payment I only have $10.75. Is there someone I can speak with about adding the remaining $1.24 to my following months bill so I can keep my subscription going please 

[Billy-J]

Hey folks, 

In my first reply, I provided steps to get in touch with Support. They can take a closer look and do their best to help. Spotify does not provide support over the phone at the moment, but I will make sure to pass your feedback on to the right folks. 

Let me know if you have any further questions!

[R410]

I am being charged  monthly for a free version.  Do I have multiple accounts 

[Billy-J]

Hey @R410,

If you’re seeing charges on your account and you haven’t subscribed to Premium, I’d recommend following these steps.

Hope this helps!

[Dhines2312]

I would like my money back this is the second or third time I’ve canceled my subscription and I’m being charged