Difficulty Adding Family Member

[AquaLawng]

Recently purchased a Premium family plan. I am the manager and sent an email invite to my wife, who lives in the same house, to join the family plan. She logged into her existing  free account and entered our home address just for Spotify to say she is not in the same country as the family plan owner. She even made a new account with the same error. 

[Xenia]

Hey @AquaLawng,

Thanks for reaching out to the Community about this! No worries, we're here to help 🙂

First off, we'd suggest to double-check the country settings on both your and your wife's account match.

Once you made sure that they do, it's best to create a new invite link by logging in to your Family page and send it to your wife again.

Before opening the invite, she should head to spotify.com, click on Profile in the top right corner, and there click LOG OUT. After that, she should be able to accept the new invite by logging in again using the credentials for her own Spotify account (i.e., her email address and password).

In case you're having trouble verifying your home address for the Family plan, we'd recommend visiting this Spotify Answer.

For full info on Premium Family, you can check out this support article.

Hope this info is useful. Give us a shout if you still need help with this.