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Email changed / Account hacked

Email changed / Account hacked

Please can you help - my account appears to have been hacked.

I received an email telling me that my account address has changed. I tried to connect from my usual devices, without success. I tried to reset my account password, it didn't work.
Please tell me how to recover access to my account as soon as possible.
Thanks

 

Reply
2 Replies

Hey @Mika35, thanks for reaching out to the Community!

 

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.

Billy-JSpotify Star
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Plan

Premium

Country

Turkey

Device

Windows 10/Samsung Galaxy S20 FE

My Question or Issue

Hello, a few days ago my I've had my Instagram hacked but thankfully my emails were fine, and I got ahead of it and changed every password I could think of. Well, except spotify because I forgot. Today I received an email telling me that my password got changed. But I didn't receive any emails for resetting it as you normally get. How can someone change my password without access to my email? Spotify doesn't use 2 factor authentication either as far as I know. I got my account back immediately as the hacker didn't log me out but spotify has my payment information, should I be concerned about that as well?

 

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