Email notification language

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Email notification language

Romadu
Newbie

Hi

 

I am based in Hong Kong and subscribe to Spotify in Hong Kong. The Spotify software lets me set English language but all the email notifications that I receive are in Chinese characters. How can I change the email notification language to English?

 

thanks

30 Replies

Re: Email notification language

Liam
Community Legend

Hi there @Romadu :)

 

I don't believe this is possible, sorry. I shall ask the Spotify team however.

 

Liam

Re: Email notification language

Community Manager
Community Manager

Hi there. Sorry for the late reply. I checked with some folks and I'm afraid the language can't be changed, sorry :/

Community Ergo Sum

Re: Email notification language

EdTea
Casual Listener

Hi~ I live in Malaysia and my emails are in Bahasa Malaysia. I'm not very fluent in this language and I hope that Spotify can let us change the email notification language in the future :) 

Re: Email notification language

zephryllis
Newbie

Hi there. I have the same problem as the original poster. I think in countries where there are multiple official languages, there should be ways to opt into one or the other. The US/UK versions of Spotify use English so why can't anyone else? It's terribly inconvenient.

Re: Email notification language

LindaK
Newbie

I have exactly the same issue. I had an email today that google offered to translate for me and it was a security warning telling me to update my app - I would have missed out on this because I usually just skip your emails as they're in Chinese. I know its an issue that not many people globaly would have, but since you have my language stored somewhere as English surely you can hook this into your mass email provider and send me at least security or account related emails in the correct language?

 

Thanks.

Re: Email notification language

HKaudiophile
Newbie

Spotify needs to understand that not all users in a specific country speak or read all native languages.

This must be user configurable. I also live in Hong Kong where both Chinese and English are official languages.

As I don't read Chinese it is hard to figure out if your chinese emails are important or not. Even payment transaction notifications are in Chinese.

 

Make the language option in the notifications configurable.

This goes for a lot of Asian countries as well as European countries where more than 1 language are used.

(e.g. Hong Kong, Singapore, Malaysia, Switserland, Belgium, etc...) 

Re: Email notification language

Andrewochiu
Newbie

Fully agree. So impersonal and a huge disappointment in the Spotify experience when you can't even be communicated to in your own languages. Especially if that language is a national language of the country you are in, but Spotify doesn't support notifications in it!! (For example, English in Hong Kong)

Re: Email notification language

MAS69
Newbie

This problem still exists 3 years later. Does Spotify not think it is important?

 

Re: Email notification language

EdTea
Casual Listener

Seems like they're ignoring this.. I'm pretty disappointed that I have to slog my way through each of the e-mails they send. It makes my head spin. I really hope they start implementing language selection for emails instead of deciding for everyone what language they should know how to read. This is so unprofessional.

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