Error when trying to add my wife to Spotify Family

[pfk3]

My wife recently signed up for a a free trial Premium account and I've had a Premium account for a long time.

So I had her cancel her Premium account and I upgraded my account to Spotify Family.

I invited her to our Spotify Family account and when she goes to the web page in the link she received with the code auto-populated, she gets an error message:

"We couldn't add you to the Family plan as your account needs to be based in the same country as the Family Plan owner"

What is this?

My wife & I are both in the US and both live in the same house!

How do I solve this problem?

[tonycphx]

I also have spotify family and my wife and I are registered but we can't invite anyone else. I have had this problem a few days and this system will not answer back with an explanation or a solution. Just saying.

[eiroamd]

Same problem here, but in Spain...

[Jordi]

Hi guys welcome!

Can you check if the country of both accounts match? You can check this by going to the Account Overview page.

If one of the accounts doesn't match, then change it to the right country.

[alorinna]

Same problem here - says we are in different countries. Both have US as country.

[juliaferraz89]

Same problem 😉
But in Brazil

[andrewfabin]

Had the same problem... try having your family member open the link on their mobile device if they can. This worked for me.

I think the geolocation on the mobile device seemed to help here...

[eheinen]

Hey guys,

I have the same problem with my wife account. I managed to fix it!

First of all, the both accounts need to be with the same country on the "Edit Profile" page.

If you are out from your country configured on the "Edit Profile" page, you will need to use a VPN to access the country. I used the Chrome Extension Hola and chose my country.

[dickheadmcgee]

This is so annoying because my wife's account says US and mine says USA which prevents her from joining the family plan. How can I update? I log in with my email and she uses facebook.

[theeckspert]

the amount of stupid errors ive come across while using spotify astronomically grows with every day that im a member. this website, software, navigation, and back-end programming is not user-friendly at all. i have a family plan that i cannot get to work because of ur stupid "releasing emails through a customer service person" or "We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription" or facebook account disconnection errors. this is the WORST experience ive ever had with any service ive ever paid for.

HOURS upon HOURS of time WASTED trying to navigate through ur terrible service and stupid errors. it should be easy... CUSTOMER GIVES U MONEY AND U GIVE THE CUSTOMER THE PROMISED SERVICE. PERIOD.

[OviiiOne]

Hello  @dickheadmcgee, welcome to the Spotify Community!

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[shezmonkey]

I could not agree more... we spend our time trouble shooting Spotify. Pathetic. I run a free deezer account alongside my family Spotify...but you know what...? More, and more, each day I feel less, and less, inclined to chop through the plethora of **bleep**... 

[tonycphx]

What I was told is it is only possible to add other people to your plan by deleting your existing plan completely and starting over adding the people you want at the beginning of the process when you add your wife. I will tell you we did not go through with it. To much work.

[alorinna]

We gave up and did a new account.