Family Plan Name Edit

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5 people liked this

Family Plan Name Edit

antonioandrade4
Newbie

Hello

 

So I input the incorrect name for the family plan thinking it was the time to add a family memeber so i have the name of my family member as the owner which should be me. How can i edit that? I tried to delete the account and nothing happened. Thoughts?

 

Thank you

8 Replies
1 person liked this

Re: Family Plan Name Edit

Rock Star 24
Rock Star 24

Hey @antonioandrade4,

 

Unfortunately, it’s not possible to change the address registered on an existing Premium for Family plan. 

 

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the plan on your old account :)

MaximRock Star 24
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9 people liked this

Re: Family Plan Name Edit

sophiaparissis
Newbie

This really needs to be fixable!!!

Highlighted
5 people liked this

Re: Family Plan Name Edit

Gregiboy
Casual Listener

This is rubbish. I did the same mistake. This user journey is wrong! I also thought it was time to add family member. And you can't change it! Really! Fix this

4 people liked this

Re: Family Plan Name Edit

user-removed
Not applicable

Same here. This is flat bad user interaction and Spotify should be ashamed of the response.

1 person liked this

Re: Family Plan Name Edit

sdmods
Newbie

I did the same freaking thing

Re: Family Plan Name Edit

Prpeddle
Newbie

Agree with above comments. Should default to who is creating family plan, thought I was adding family members.

1 person liked this

Re: Family Plan Name Edit

mkstvns
Regular

Same here, and it looks like we're not alone. Astonishing that the only way to resolve it is to give up years of listening history. Incredible failure. 

1 person liked this

Re: Family Plan Name Edit

Damofortune
Newbie

Me too #Fail

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