Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium Family
Device
(iPhone, iPad, Sonos)
My Question or Issue
Family plans allows for up to 5 simultaneous streams provided each stream has its own email address. Why not just allow multiple streams by counting the total number of connected devices at any one time (like Amazon Music, Netflix, etc.) does? It is an irritating limitation. This becomes a bigger issue when you add an attached device such as Sonos. For my spouse, we both like to share our playlists and want a similar feel on the Sonos as on our phones without having to log into our individual account each time. To avoid the log-in, we have set up a separate Sonos account, but then Playlists have to be manually updated. Spotify is a premier service, why not just allow the multiple streams up to plan limits?
Solved! Go to Solution.
Hey @mike4902, thanks for reaching out to the Community!
That's a great idea. I'd recommend submitting a new Idea here, where Spotify may look into it and other people can +VOTE to the idea.
I hope this helps 🙂
Thanks for the link to ideas. I posted it here.
Hey @mike4902, thanks for reaching out to the Community!
That's a great idea. I'd recommend submitting a new Idea here, where Spotify may look into it and other people can +VOTE to the idea.
I hope this helps 🙂
Thanks for the link to ideas. I posted it here.
Hey @mike4902,
Awesome! Make sure to +VOTE to it and if others agree they'll do the same.
Have a great day ahead 🙂
This question has been asked so many times now. Spotify will say "great idea" then a year later your request will be closed for "not enough kudos".
It's absolutely ridiculous there is no option for a single account to have the ability to pay more to add more devices for simultaneous streaming. The family plan workaround is useless as even if you set up different devices on different family plan users, the playlists don't sync.
Here is the graveyard of the same requests:
https://community.spotify.com/t5/Accounts/Playback-on-multiple-devices-at-the-same-time/td-p/196158
https://community.spotify.com/t5/Accounts/Number-of-devices-for-premium-family/td-p/1384909
I cannot enjoy simultaneous streaming on two different devices/users which are both part of a family plan. how do I solve this problem?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…