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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14622 Views

7 replies

11 likes

Security
  • 14622 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551638 Views

991 replies

115 likes

Account
  • 551638 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130922 Views

74 replies

12 likes

Account
Login
Premium
  • 130922 Views
  • 74 replies
  • 12 likes

Forget Devices

PlanFree/PremiumCountryIreland / UK DeviceAmazon Alexa My Question or IssueSpotify will not forget devices I have linked to my account. I have tried everything from removing device to logging out everywhere. This is frustrating as I can only listen t...

Visitor

Plan Free/Premium Country Ireland / UK   Device Amazon Alexa    My Question or Issue Spotify will not forget devices I have linked to my account. I have tried everything from ...

Maxim

Spotify Star

375 Views

1 replies

0 likes

Other
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to login to spotify.

PlanFreeCountryIndiaDevice(Pixel 2xl, Ipad 2017)Operating System(Android 10, iPad OS,Windows 10 etc.) My Question or Issue I've been using Spotify free version for the past few months and kinda stopped using it a while back, but decided to upgrade to...

Regular

Plan Free Country India Device (Pixel 2xl, Ipad 2017) Operating System (Android 10, iPad OS,Windows 10 etc.)   My Question or Issue   I've been using Spotify free version fo...

Yahya_khan2002

Visitor

4381 Views

14 replies

2 likes

Account
Free
Login
Other
Premium
Security
Subscription
  • 4381 Views
  • 14 replies
  • 2 likes

someone linked my profile to his song

https://open.spotify.com/track/0wyus7VbMXjuGXVnTxFFgG?si=9ef0435ccea94ae1in this song, im not the one. asking for help in deleting it

Visitor

https://open.spotify.com/track/0wyus7VbMXjuGXVnTxFFgG?si=9ef0435ccea94ae1 in this song, im not the one. asking for help in deleting it

mauve_minnow

Roadie

458 Views

1 replies

1 likes

  • 458 Views
  • 1 replies
  • 1 likes

Superuser Contribution I have two accounts and one is not the main one so I want to change it

I want to change the other/main Spotify account into main google account but I cant cause its already taken and I don t know the password to the that account

Visitor

I want to change the other/main Spotify account into main google account but I cant cause its already taken and I don t know the password to the that account

Yordan

Moderator

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Lost Premium on my account despite still paying

I had Premium for 4 years with no issues. Today I have been logged out and Premium is no longer on my account. The account still has all my playlists and settings. Last payment was 31/10. Is there anyway I can find out which account my payments are g...

Visitor

I had Premium for 4 years with no issues. Today I have been logged out and Premium is no longer on my account. The account still has all my playlists and settings. Last payment was 31/10. Is there an...

user-removed

Not applicable

586 Views

1 replies

0 likes

Account
Premium
  • 586 Views
  • 1 replies
  • 0 likes

unite two account

i want to unite two account

Visitor

i want to unite two account

Maxim

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Why my account was reset?

All my history and playlist are gone from my account. Can you help me ?

Visitor

All my history and playlist are gone from my account. Can you help me ?

Maxim

Spotify Star

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Premium Duo incorrect country

PlanPremiumCountryItalyOperating SystemAndroid Oreo My Question or IssueI activated the Premium Duo offer because it says that it makes you share the premium experiences with someone you live with. I put the exact address and invited someone to do th...

Casual Listener

Plan Premium Country Italy Operating System Android Oreo   My Question or Issue I activated the Premium Duo offer because it says that it makes you share the premium experiences wit...

Maxim

Spotify Star

2078 Views

15 replies

2 likes

Account
Premium
Subscription
  • 2078 Views
  • 15 replies
  • 2 likes

Bug Report - Spotify User Signup Issue

I attempted to sign up for Spotify for the first time, but I encountered a bug during the process. I'm reaching out to report this issue to your team. While going through the signup process, I did not check the terms and conditions checkbox and then ...

Visitor

I attempted to sign up for Spotify for the first time, but I encountered a bug during the process. I'm reaching out to report this issue to your team. While going through the signup process, I did no...

Maxim

Spotify Star

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de tarjeta de cobro

. Hola, preciso cambiar la tarjeta de donde se hace el débito de la suscripción pero no encuentro donde hacerlo, agradezco si me indican por dónde dirigirme

Visitor

. Hola, preciso cambiar la tarjeta de donde se hace el débito de la suscripción pero no encuentro donde hacerlo, agradezco si me indican por dónde dirigirme

Dian

Spotify Legend

370 Views

1 replies

0 likes

Account
  • 370 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Merged accounts

PlanPremiumCountry Device(Samsung Galaxy S8, Acer Chromebook, desktop)Operating System(Android, Windows 10) My Question or IssueI used my old email to register my first spotify account, which is now merged with my facebook account, which by it self i...

Casual Listener

  Plan Premium Country   Device (Samsung Galaxy S8, Acer Chromebook, desktop) Operating System (Android, Windows 10)   My Question or Issue I used my old email to register m...

Not applicable

961 Views

2 replies

1 likes

  • 961 Views
  • 2 replies
  • 1 likes

Can't reset password

I've tried resetting my password using my email and username, but neither worked. I created the account with my google account, and I think that may be part of the reason. I was able to reset the password 3 weeks ago, but now it won't let me log in o...

Visitor

I've tried resetting my password using my email and username, but neither worked. I created the account with my google account, and I think that may be part of the reason. I was able to reset the pas...

Maxim

Spotify Star

297 Views

1 replies

0 likes

Account
  • 297 Views
  • 1 replies
  • 0 likes

Can't re-download my premium account to my android

i have a premium account that shows up on my PC and tablet. Accidently deleted from android. cant get the same home screen back when downloading and logging in.

Casual Listener

i have a premium account that shows up on my PC and tablet. Accidently deleted from android. cant get the same home screen back when downloading and logging in.

Maxim

Spotify Star

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

i have payed for premium for years . you have shifted me to free play

you recently billed me for 11.70 as you have for years. However my new i phone 15 is only showing free spotify . its pissing me off. you help prompts are worthless

Visitor

you recently billed me for 11.70 as you have for years. However my new i phone 15 is only showing free spotify . its pissing me off. you help prompts are worthless

Maxim

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Email address entered incorrectly

PlanPremium FamilyCountryAustraliaDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueHi, my spotify Premium Family account has the wrong email address. I noticed when I was transfer data to my new Samsung S21 today when trying to login...

Visitor

Plan Premium Family Country Australia Device Samsung Galaxy 8 Operating System Android   My Question or Issue Hi, my spotify Premium Family account has the wrong email address. I notic...

Maxim

Spotify Star

273 Views

1 replies

0 likes

Account
Login
Premium
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged from GB instead of AUD and i got charged international fees on my credit card

hi, i've been charged monthly from Spotify AU, but this month i was charged by Spotify GB instead, and i got charged additional international fees. Just checking if there was a reason why this happened?

Music Fan

hi, i've been charged monthly from Spotify AU, but this month i was charged by Spotify GB instead, and i got charged additional international fees. Just checking if there was a reason why this happen...

grunchychin

Newbie

9898 Views

38 replies

0 likes

  • 9898 Views
  • 38 replies
  • 0 likes

I tried to change the country but I couldn't in my edit profile page.

My country is Qatar then I want to change the country to UAE which I am living now. But I cannot select the drop down many. It is stocked.

Visitor

My country is Qatar then I want to change the country to UAE which I am living now. But I cannot select the drop down many. It is stocked.

Maxim

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pay for one of my kids' Spotify Premium, but now want to start a Family plan

PlanFree/Premium/FamilyCountryNew Zealand My Question or IssueI pay for one of my kids' Spotify Premium, but I want to move us to a Family Premium account so my partner, other child, and I get the same benefits. Since my credit card is registered aga...

Newbie

Plan Free/Premium/Family Country New Zealand   My Question or Issue I pay for one of my kids' Spotify Premium, but I want to move us to a Family Premium account so my partner, other child,...

Eni

Moderator

393 Views

2 replies

0 likes

Account
Premium
  • 393 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to view any song canvases on iPad Air 5

PlanFreeCountryUnited KingdomDeviceiPad Air 5Operating SystemLatest IOS My Question or IssueHey there,I am sorry if this is a bit too long but this bug/issue of mine has been bugging me for quite a while now. I've been having this issue ever since I ...

Newbie

Plan Free Country United Kingdom Device iPad Air 5 Operating System Latest IOS   My Question or Issue Hey there, I am sorry if this is a bit too long but this bug/issue of mine has be...

Joshua_Jones

Newbie

2343 Views

2 replies

0 likes

Account
Other
  • 2343 Views
  • 2 replies
  • 0 likes