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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14639 Views

7 replies

11 likes

Security
  • 14639 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551843 Views

991 replies

115 likes

Account
  • 551843 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130938 Views

74 replies

12 likes

Account
Login
Premium
  • 130938 Views
  • 74 replies
  • 12 likes

Superuser Contribution I pay for one of my kids' Spotify Premium, but now want to start a Family plan

PlanFree/Premium/FamilyCountryNew Zealand My Question or IssueI pay for one of my kids' Spotify Premium, but I want to move us to a Family Premium account so my partner, other child, and I get the same benefits. Since my credit card is registered aga...

Newbie

Plan Free/Premium/Family Country New Zealand   My Question or Issue I pay for one of my kids' Spotify Premium, but I want to move us to a Family Premium account so my partner, other child,...

Eni

Moderator

393 Views

2 replies

0 likes

Account
Premium
  • 393 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to view any song canvases on iPad Air 5

PlanFreeCountryUnited KingdomDeviceiPad Air 5Operating SystemLatest IOS My Question or IssueHey there,I am sorry if this is a bit too long but this bug/issue of mine has been bugging me for quite a while now. I've been having this issue ever since I ...

Newbie

Plan Free Country United Kingdom Device iPad Air 5 Operating System Latest IOS   My Question or Issue Hey there, I am sorry if this is a bit too long but this bug/issue of mine has be...

Joshua_Jones

Newbie

2343 Views

2 replies

0 likes

Account
Other
  • 2343 Views
  • 2 replies
  • 0 likes

How do I download music?

Downloading music is an option for premium account holders, but there is no info on how to do it.

Visitor

Downloading music is an option for premium account holders, but there is no info on how to do it.

Maxim

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Solved!! How can I log in on a different iPhone

How can I log in on my wife's iPhone for travelling? I use Spotify on my desktop and on my iPod with wi-fi and wanted to be able to use it when travelling with my wife's phone while traveling. I was able to log in on her phone, but Spotify did not re...

Casual Listener

How can I log in on my wife's iPhone for travelling?   I use Spotify on my desktop and on my iPod with wi-fi and wanted to be able to use it when travelling with my wife's phone while travel...

Ochöa

Visitor

4967 Views

4 replies

0 likes

  • 4967 Views
  • 4 replies
  • 0 likes

Solved!! Adding friends

Hallo! I'm having trouble adding a friend. I read this advice: " It's easy for you. Type spotify:user:username (with your friend's username) on the search bar to find your friend. At the top it should say "Make it easier to access username's music by...

Casual Listener

Hallo! I'm having trouble adding a friend. I read this advice: " It's easy for you. Type spotify:user:username (with your friend's username) on the search bar to find your friend. At the ...

jnoble1

Visitor

187062 Views

9 replies

5 likes

  • 187062 Views
  • 9 replies
  • 5 likes

account used elsewhere

I keep getting "playback stopped account used elsewhere"

Visitor

I keep getting "playback stopped account used elsewhere"

Maxim

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Solved!! I've moved countries and need to update payment method

I have followed the instructions on Spotify site, but they don't work. I put in new card details but when I hit Save/Update it brings up a red message saying that country and payment method don't match, however I am unable to change the country and t...

Visitor

I have followed the instructions on Spotify site, but they don't work. I put in new card details but when I hit Save/Update it brings up a red message saying that country and payment method don't mat...

Maxim

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost Acess

Lost acessPlanFamily PremiumCountry DeviceDesktop and Samsung Note10+Operating SystemWindows and Android My Question or IssueI lost access to my email and I don't remember my Spotify password to change it, I have it logged in since when I created the...

Visitor

Lost acess Plan Family Premium Country   Device Desktop and Samsung Note10+ Operating System Windows and Android   My Question or Issue I lost access to my email and I don't reme...

Joan

Moderator

269 Views

1 replies

0 likes

Account
  • 269 Views
  • 1 replies
  • 0 likes

Не работает в Украине а именно в Донецкой обл. город Краматорск

Не работает приложение на компьютера не офицальный сайт и даже на телефоне тоже не работает,работает только с впн или проксиPlanFreeCountryUkraineDevice(Honor 9 Lite)Operating System(Windows 10 PRO) My Question or Issue

Newbie

Не работает приложение на компьютера не офицальный сайт и даже на телефоне тоже не работает,работает только с впн или прокси Plan Free Country Ukraine Device (Honor 9 Lite) Operating System (...

andy_hargreaves

Newbie

3081 Views

1 replies

3 likes

Account
Free
  • 3081 Views
  • 1 replies
  • 3 likes

Superuser Contribution I deleted Spotify, when reinstall I'm unable to login to my account

Then i checked my gmail to know from which e-mail id i would have probably logged in before, i get that Spotify email on which the confirmation was sent. But when i logged in through it, it isn't the same account on which i had made many private play...

Visitor

Then i checked my gmail to know from which e-mail id i would have probably logged in before, i get that Spotify email on which the confirmation was sent. But when i logged in through it, it isn't the...

Yordan

Moderator

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution merge 3 pages

PlanPremiumCountry FranceDevicePC x64Operating SystemWindows 10 ProMy Question or IssueI have a page where there is only one track, with my name and a URL.I have a second page with the same name page where there are 3 LPs.I don't remember how I have ...

Regular

Plan Premium Country France Device PC x64 Operating System Windows 10 Pro My Question or Issue I have a page where there is only one track, with my name and a URL. I have a second page w...

NirmelMOUCHIQUEL

Regular

411 Views

5 replies

0 likes

Account
Other
  • 411 Views
  • 5 replies
  • 0 likes

Superuser Contribution My Spotify account won’t update according to my Facebook account.

I am currently living in Sweden with my girlfriends family and wanted to join their family premium subscription. However, Spotify doesn’t change my country although I have already changed it on Facebook.

Casual Listener

I am currently living in Sweden with my girlfriends family and wanted to join their family premium subscription. However, Spotify doesn’t change my country although I have already changed it on Faceb...

Eni

Moderator

532 Views

3 replies

0 likes

  • 532 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps connecting to a device that is not mine

How can I remove the device that is not mine from my laptop (Windows) so my account doesn't connect through Spotify connect anymore?

Visitor

How can I remove the device that is not mine from my laptop (Windows) so my account doesn't connect through Spotify connect anymore?

AlejaR

Moderator

3497 Views

7 replies

0 likes

  • 3497 Views
  • 7 replies
  • 0 likes

Is DJ function really smart???

The algorithm of DJ is horrible! Recommending the songs that I dislike to me all day long. Is it artificial intelligence or artificial stupid?

Newbie

The algorithm of DJ is horrible! Recommending the songs that I dislike to me all day long. Is it artificial intelligence or artificial stupid?  

256 Views

0 replies

0 likes

Account
Other
  • 256 Views
  • 0 replies
  • 0 likes

Solved!! Shopify won't let me change country

PlanFree/PremiumCountry DeviceOperating System My Question or Issue I moved from Canada to the UK and I'm trying to change the payment method to a credit card issued in the UK. However, it won't let me save it and it says the country the CC is issued...

Newbie

Plan Free/Premium Country   Device Operating System   My Question or Issue   I moved from Canada to the UK and I'm trying to change the payment method to a credit card issued ...

Maxim

Spotify Star

524 Views

1 replies

1 likes

Account
  • 524 Views
  • 1 replies
  • 1 likes

I don't see my bills in Account anymore.

Spotify bills are not visible in account. I need this for my accounting!

Visitor

Spotify bills are not visible in account. I need this for my accounting!

Maxim

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Account hacked multiple times

PlanPremiumCountryUSADeviceMotorola Moto g Stylus 5G / PCsOperating SystemAndroid 12 / Windows 10 and 11 My Question or IssueIn the last two or three months my account has been compromised three times that I am aware of. I have been using complex on ...

Casual Listener

Plan Premium Country USA Device Motorola Moto g Stylus 5G / PCs Operating System Android 12 / Windows 10 and 11   My Question or Issue In the last two or three months my account has be...

sesanchez

Casual Listener

5043 Views

6 replies

0 likes

Account
Premium
  • 5043 Views
  • 6 replies
  • 0 likes

Premium duo - swap manager

Hey - is it possible to swap the plan manager on a premium duo account? My housemate wants to use the audiobooks included and can't unless she's manager.

Visitor

Hey - is it possible to swap the plan manager on a premium duo account? My housemate wants to use the audiobooks included and can't unless she's manager.

Maxim

Spotify Star

718 Views

1 replies

2 likes

Premium
  • 718 Views
  • 1 replies
  • 2 likes

Change Plan Mangers

How can I change Plan Mangers for Spotify Duo, my wife uses audiobooks and I don't. Just join spotify duo and found out it is lying in advertising saying its the same as prenium, when in fact people you invite get less features than you. I don't use ...

Newbie

How can I change Plan Mangers for Spotify Duo, my wife uses audiobooks and I don't.   Just join spotify duo and found out it is lying in advertising saying its the same as prenium, when in fac...

Maxim

Spotify Star

389 Views

1 replies

0 likes

Account
Premium
  • 389 Views
  • 1 replies
  • 0 likes