Forgot to click 24h delete button

[Zaee1]

Hi, 

i deleted my previous spotify account. I didnt realize that I received an e-mail where I had to click on a delete Button/link in 24h. Unfortunatly i saw it After 24h and the button /link does not work anymore. I tested and tried to log in with my mail and username and it tells me that no account exists with that mail / username. But when I try to login via Apple it tells me that there is already an account with that mail. 

Question: Is my Account deleted? Did the deletation Progress start even tho i forgot to klick the Button?

I Never received a Mail to recover my account if i change my mind. 

[Joan]

Hi there @Zaee1,

Thanks for reaching out. We'll be glad to help you with the deletion process.

When you close your account, it remains in the system for 14-30 days, both so you have the opportunity to restore it if you change your mind and for various other data protection reasons. This means that after an account is deleted, the email address associated with it will still appear as taken as the account still exists on the backend.

This however cannot confirm if the account was deleted or not. Since we cannot check account directly here on the Community, please reach out to us directly here so we can look into this directly, confirm the status and help you get everything sorted. When doing so, make sure to have all your payment info on hand, as those will be necessary for search and verification.

Hope this clears things up.