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Fraudulent Credit Card Charges No Way to Contact Spotify!!

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Fraudulent Credit Card Charges No Way to Contact Spotify!!

SouthernJewel
Casual Listener

My credit card is being fraudulently used for a Spotify monthly subscription.

I need to contact Spotify so they may stop the subscription.

 

I do not have a spotify account, I've never had a spotify account.

Signing into get customer service on forum boards when I don't and never have had an account?

Cuuuuhrazy!

 

There is NO WHERE to contact Spotify to notify them that the account holder has fraudulently used my credit card for an account. 

 

I attempted to use the "customer service" form.

There is no sub-category that states fraudulent use of credit card. 

 

What kind of company does not have a customer service support telephone company?

 

How to move forward?

20 Replies

Re: Fraudulent Credit Card Charges No Way to Contact Spotify!!

Peter__
Community Legend

Get in touch here and the team can lend a hand:

https://www.spotify.com/about-us/contact/contact-spotify-account/


If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

 

If you believe this is fraudulent usage of your card, I would strongly suggest you get in touch with your bank to cancel the card. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Fraudulent Credit Card Charges No Way to Contact Spotify!!

SouthernJewel
Casual Listener

I already contacted my credit card company.

They state that this is a subscription and will keep coming thru unless it's stopped by Spotify. 

Doesn't do much good to file fraudulent if I have to continue to do this monthly as the charges continue. 

 

Thank you for the link for contacting Spotify directly. 

It should be easier to find and I'm very thankful for your help. 

 

Kind Regards,

Donna

a/k/a SouthernJewel

Re: Fraudulent Credit Card Charges No Way to Contact Spotify!!

SailOnSailor
Casual Listener

I'm so fed up with Spotify. I have had a Premium account for almost 3 years, and for the last 5 months, I can only play on my mobile devices.  I've followed all the community help advice and it is still not resolved.  Someone at Spotify, you've got 48 hours to resolve this or contact me with a real human, or I'm cancelling and never looking back....Oh, I'm very good at getting the word out - for good or bad....Is anyone listening!!!

 

Re: Fraudulent Credit Card Charges No Way to Contact Spotify!!

Joe
Community Legend

@SailOnSailor This is not an official support channel. 

 

 

If you use the online contact form , someone at Spotify will help get this sorted. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

Re: Fraudulent Credit Card Charges No Way to Contact Spotify!!

Regimsee
Newbie

I have never signed up for Spotify and I am being fraudulently charged on my crdit card. I am astonished that there is NO way to contact them -- there is NO CUSTOMER SERVICE.. This is despicable-- and if I ever thought of subscribing this has completely wiped that idea out of my head. CROOKS!!!!@

Re: Fraudulent Credit Card Charges No Way to Contact Spotify!!

Merik
Community Legend

@Regimsee wrote:

I have never signed up for Spotify and I am being fraudulently charged on my crdit card. I am astonished that there is NO way to contact them -- there is NO CUSTOMER SERVICE.. This is despicable-- and if I ever thought of subscribing this has completely wiped that idea out of my head. CROOKS!!!!@


Hey there @Regimsee, welcome to the community. 

 

Please contact Spotify directly here. If you receive a "No-reply" email, just reply back to it and you'll be connected to an agent that'll be more than happy to assist you.

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

Re: Fraudulent Credit Card Charges No Way to Contact Spotify!!

LorriBaxter
Newbie

My credit card is also being fraudulently used for a Spotify monthly subscription.  I have no account and never heard of this service until now.  I don't even listen to music other than in my car.

 

I need to contact Spotify so these charges can be refunded and stopped.  Charged three times on one day.

 

The Webiste is useless!!  I had to sign in to post this message, but do not want any services.  Signing in to just get customer service on forum boards when I don't and never have had an account.

 

There is NO Way to contact Spotify to notify them that my credit card is being charged for a subscription I do not have.  What about a telephone number or customer service department.  This has to be a scam!!

 

I have completed a contact form, with no response.  I have contacted my credit card holder and will shutting down the account to avoid further charges, but I am still entitled to a refund!

 

An immediate response is required or I will take whatever legal action is necessary, including filing a lawsuit for accessing my credit card without permission.

 

 

 

Re: Fraudulent Credit Card Charges No Way to Contact Spotify!!

lewayhun
Newbie

I will joing in your Lawsuit...

Re: Fraudulent Credit Card Charges No Way to Contact Spotify!!

MattSuda
Rock Star 24
Rock Star 24

I suggest you contact support so they can help:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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