Gift card pin code unreadable

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Gift card pin code unreadable

Casual Listener

When I tried to scrape off the protection from the back of the giftcard, parts of the PIN fell of, and now I can't read it and I can't redeem the card without it.

 

I have TRIED TWICE to contact spotify support but I have yet to recieve any reply at all.

 

I'ts been two weeks without reply from spotify support! What can I do?

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Re: Gift card pin code unreadable

Spotify Legend
Hello,

We've managed to track down the code using the information you sent us via email. Check your inbox!
Airhorn Enthusiast

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Re: Gift card pin code unreadable

Newbie
Hello, I also have a similar problem. How can I correct this??

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27 Replies
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Re: Gift card pin code unreadable

Casual Listener

P.S. I did recieve automated confirmation messages, so I know the messages has been recieved by the support. D.S.

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Solution!

Re: Gift card pin code unreadable

Spotify Legend
Hello,

We've managed to track down the code using the information you sent us via email. Check your inbox!
Airhorn Enthusiast

View solution in original post

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Re: Gift card pin code unreadable

Casual Listener

Thank you!

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Re: Gift card pin code unreadable

user-removed
Not applicable

I have the same problem with my gift card. How did you solve this?

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Re: Gift card pin code unreadable

Newbie

hello,

 

I also have a giftcard with a partial unreadable pincode. Spotify support only replies with automated messages which do not give me a sollution.

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Re: Gift card pin code unreadable

Community Legend

@pentason wrote:

hello,

 

I also have a giftcard with a partial unreadable pincode. Spotify support only replies with automated messages which do not give me a sollution.


Just reply directly to the last automated email reply you have even if it says not to. That will bump your case over to an advisor who can lend a hand. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Gift card pin code unreadable

user-removed
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I have the same problem what can i dooooo ):!
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Re: Gift card pin code unreadable

Rock Star 23
Rock Star 23

@user-removed 

 

I suggest you contact support so they can help you with your problem:

https://www.spotify.com/about-us/contact/contact-spotify-support/

MattSudaRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Gift card pin code unreadable

user-removed
Not applicable
thanks, but they just dont reply the mail ;(
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