HELP ME！！！

[user-removed]

Updated

The second problem was solved. The first one still need help.

------------------------------------------------------------------------------------------------------------------------------

This is the email I sent to the premium@spotify.com, the problems are described in the content.

-------------------------------------------------------------------------------------------------------------------------------

First problem,

I 'm a user accepting a trial, but I stop use Spotify after that month, and didn't notice that the fee will remain. Up to now it has charge me for 7 month which I also haven't notice until today! 

That truly part of my mistake but can I ask for the refund? I think you can find my activity record during these days. I stopped use Spotify for a long time.

Second problem,

When I find the situation today, I've try to cancel the subscription but at the last step it ask me to authorize with Facebook. I input the Facebook password then ,but it still return to the authorize page. I input again, the website just repeat returning to  that page. 

The premium will charge me again tomorrow. Can you help me quickly about these problems?

----------------------------------------------------------------------------------------------------------------------------------

Please help me! Such a loss of money! Or can I find help in other way?

[Taylor · Accepted solution]

Hi, and welcome to the community!

I suggest you submit an online contact form; and someone at Spotify can look into it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂