HELP! Reset password and all playlists, saved songs, and premium deleted when logging back in!

[user-removed]

Account: Individual

Type: Premium

Country: United States

Phone:Iphone 8 

OS: iOS10

I had a spotify premium account linked to my facebook. I got rid of my facebook and kept using spotify. Well I had to log out of spotify and when i logged back in, every single song and playlist I listened to has disappeared. I had thousands of songs in playlist that I listened to and like and now I have nothing. I also have an active premium subscription that gets charged that I cannot cancel or rollover because its on the account that was linked to facebook. Not only that, I cant log in with my email anymore on my computer or phone. How do I get my playlist recovered and get my account back active?

[Jose_M]

Hi there!

It sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out this Support article for more info.

Let me know how it goes!