Help!

[Diae]

Hello my name is Diae

I have got an spotify account but i dont know the emailadress of it and i dont know the password of it. Sow I would like to stop the premium because everytime there goes 9,99 euro off my bankaccount. I only have a Username and a bankaccount    Someone pleassee help me 

Thank you!

[Alfredo]

Hey @Diae, welcome to the community!

Let's try following these steps to see if you can find the Premium account. If you do, you can cancel it to avoid future charges.

Let me know how it goes.

[GAM007]

Hey,

The way I see it, there are 2 ways to approach your problem. Either ask your credit card/debit card provider to cancel further payments, or try and reset your password using the log in prompts.

Either way, its a shame your are going. I think its a great service, but its your call.

I hope this helps.