How to change credit card number for auto renewal

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How to change credit card number for auto renewal

talia_designs
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Hi - I'm trying to change the CC number for auto renewing purposes. When I go to the 'subscription' tab - all I see is:

 

Spotify Premium

Your plan will automatically renew on 12/31/18 and you'll be charged 9.99 CAD.

 

When I click the change/cancel button below it - all I see is my premium plan and options to change plan.

 

No indication of where I can go to update the card information. Can someone please advise? Thanks!

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Solution!

talia_designs
Casual Listener

I just spoke to customer support and found out that the reason it's not showing up is because the payment option is only for monthly subscriptions only. Weird! For anyone else that has this issue - you just need to cancel your subscription a day or two before the year is over to enter in new CC info - or chat with customer support at that time and they will do it manually. Thx!

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5 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @talia_designs, welcome to the community 🙂

 

Sorry to hear this. In this case, I’d recommend checking out this support article for more info and for what to do next. 

 

Let me know how this goes. 

Billy-JRock Star 24
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talia_designs
Casual Listener

Thank you! Unfortunately I am stuck on #3. Under Payment method, click UPDATE.

 

This is not showing up on my page.

Billy-J
Rock Star 24
Rock Star 24

@talia_designs,

 

Thanks for the reply. 

 

Could you try doing this using another browser or incognito mode?

 

If that doesn’t help, could you tell me where you subscribed to Premium (eg. iTunes, Spotify, 3rd party provider)?

 

Keep me posted 🙂

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

talia_designs
Casual Listener

I just tried chrome (was originally using firefox) but still not seeing that option. I've attached the 2 pages that show up for me.

 

I subscribed to premium through spotify - they had a promotion going on to pay a 1 time fee for the full year.

Screen Shot 2018-08-24 at 11.50.46 AM.png
Screen Shot 2018-08-24 at 11.50.11 AM.png
Solution!

talia_designs
Casual Listener

I just spoke to customer support and found out that the reason it's not showing up is because the payment option is only for monthly subscriptions only. Weird! For anyone else that has this issue - you just need to cancel your subscription a day or two before the year is over to enter in new CC info - or chat with customer support at that time and they will do it manually. Thx!

View solution in original post

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