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How to start a new account when previously attached to someone else?

How to start a new account when previously attached to someone else?

Was under a siblings family plan, then got accidentally deleted (profile name: Curly using my hotmail address); created a new profile still under that same sibling profile name: Isabel (can’t recall if I used my Gmail account or if under Hotmail).  The owner has since removed me from his account.  How do I open my own subscription and get profiles Isabel and Curly which are both ME under what should be my primary email hotmail account. 

Plan

Want to purchase premium Individual 

Country

USA

Device

Iphone13

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Was under a siblings family plan, then got accidentally deleted (profile name: Curly using my hotmail address); created a new profile still under that same sibling profile name: Isabel (can’t recall if I used my Gmail account or if under Hotmail).  The owner has since removed me from his account.  How do I open my own subscription and get profiles Isabel and Curly which are both ME under what should be my primary email hotmail account. When I try to purchase Premium account my email is taken

 

Reply
1 Reply

Hey @Confused30, thanks for reaching out to the Community!

In this case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
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