I have Spotify Premium but when I log in it says I only have Spotify Free

[Sparky82]

Hi!

I have had Spotify for ages and pay for it via my Vodafone bill.  Today for some reason when I log in it tells me I only have Spotify free.

I have checked with Vodafone and I am currently paying for it so I checked the online help and tried logging out and back in – no change.

I have also totally uninstalled from my device and reinstalled and still the same thing.

Can someone help me or direct me to a helpline there appears to be no contact number on the Spotify website!!!

[Taylor]

Hi, and welcome to the community!

1) Have you checked your Subscriptions page to make sure you are still premium?
2) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

If that doesn't work, I suggest you submit an online contact form; and someone at Spotify can look into it for you.
If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony

[Sparky82]

Hi Anthony,

Thanks a mill! I've checked my subscriptions and it says Free!

I only use my Facebook login but I'll try the contact and see if they can sort me!!

So frustrating!