Impossible to change country when subscription active

[Guillaume777]

Hi guys,

I think there is a failure on the site.

I currently have a premium subscription in Brazil. Then I followed all the following steps to change my country:

https://support.spotify.com/uk/article/How-can-I-change-my-country-setting/

(section "Spotify Premium")

But it definitely does not work. In payment details, when I finally press on the button "Change to France", I always end up on the error page "Oh no! Something got Wrong".

How can I change my country? I need to transfer my subscription.

Thanks

Guillaume

[Hubo]

Hey @Guillaume777! Welcome to the community!

That's not cool. Let's get you back rocking again! Could you try to change your country with a different browser? Let me know how it goes! 🙂

Have a nice day!

[Guillaume777]

Problem solved. I cancelled my Brazilian subscription, waited a few days. Then I was able to change my country in my free account, then I opened a French subscription.