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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
89197 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
760286 Views
18 replies
29 likes
Hi, I got charged $14.99 from Spotify despite only being on Spotify Free, nor having any other accounts that have premium. I've included screenshots as an attatchment to the psot.
Hi, I got charged $14.99 from Spotify despite only being on Spotify Free, nor having any other accounts that have premium. I've included screenshots as an attatchment to the psot.
Not applicable
270 Views
1 replies
0 likes
I've recently started using Spotify with premium account. I also got a cell phone and plan through Rogers and I got Spotify free for 6 months and I'm still getting emails saying that my payment didn't go through. It shouldn't go through cause I have ...
I've recently started using Spotify with premium account. I also got a cell phone and plan through Rogers and I got Spotify free for 6 months and I'm still getting emails saying that my payment didn'...
Not applicable
639 Views
1 replies
0 likes
I signed up for Premium for Family and invited my family members but when they accept the invitation in the email it goes to the login screen and asks for username and password. When we put in the family username and password it says we already have ...
I signed up for Premium for Family and invited my family members but when they accept the invitation in the email it goes to the login screen and asks for username and password. When we put in ...
Roadie
356 Views
1 replies
0 likes
I am paying for spotify premium and i was automatically logged out. Now my account says free version but payment just came out on jan 27. Also all of my playlists are gone. Please help
I am paying for spotify premium and i was automatically logged out. Now my account says free version but payment just came out on jan 27. Also all of my playlists are gone. Please help
Not applicable
367 Views
2 replies
0 likes
I wanted to upgrade to premium, and so it launched from the Mac app to the website and I processed it using paypal as my payment option. When I went back into the Mac app and relaunched it, it wasn't showing as premium. It wasn't until I got a email ...
I wanted to upgrade to premium, and so it launched from the Mac app to the website and I processed it using paypal as my payment option. When I went back into the Mac app and relaunched it, it wasn't...
Spotify Star
377 Views
1 replies
0 likes
Hi. I've deactivated Facebook which is linked to my premium account.Please can my account be transferred to the new one I've setup which isn't linked to Facebook?
Hi. I've deactivated Facebook which is linked to my premium account. Please can my account be transferred to the new one I've setup which isn't linked to Facebook?
Regular
410 Views
3 replies
0 likes
I was recently charges $50 plus for my subscription by my bank for a 10.40 charge and my bank retracted the funds. Spotify told me i needed to update my payment info but disabled my account. Now my i cant log in and my user and email arent recognized...
I was recently charges $50 plus for my subscription by my bank for a 10.40 charge and my bank retracted the funds. Spotify told me i needed to update my payment info but disabled my account. Now my i...
Regular
426 Views
3 replies
0 likes
Al ingresar mi tarjeta e intentar pagar me aparece el mensaje en un rectángulo rojo que dice "Por favor, ingresa el mes de vencimiento"La información es correcta y ya he intentado cambiando de navegador. L plataforma que uso es android
Al ingresar mi tarjeta e intentar pagar me aparece el mensaje en un rectángulo rojo que dice "Por favor, ingresa el mes de vencimiento" La información es correcta y ya he intentado cambiando de nave...
Spotify Star
3950 Views
5 replies
1 likes
I am currently still a student and I recently renewed my student account. However, I was charged $9.99 this month, instead of $4.99. Could you please issue the refund of $5? Thank you!
I am currently still a student and I recently renewed my student account. However, I was charged $9.99 this month, instead of $4.99. Could you please issue the refund of $5? Thank you!
Roadie
598 Views
5 replies
0 likes
Help! Frustrated!I pay £10 per month for Premium which I have on MY iPhone only.My daughters have loaded Spotify onto their iPhones. If I log in to OUR FAMILY ACCOUNT on their phones it won't allow the Premium service?!?!Please tell me it's not £10 p...
Help! Frustrated! I pay £10 per month for Premium which I have on MY iPhone only. My daughters have loaded Spotify onto their iPhones. If I log in to OUR FAMILY ACCOUNT on their phones it won't all...
Roadie
269 Views
1 replies
0 likes
No dia 07 de fevereiro cancelei minha assinatura premium. Fotografei a tela com o cancelamento, portanto não só tenho certeza de que concluí o cancelamento, como tenho prova disso. Hoje, dia 17/02, recebi nova cobrança. Desejo receber reembolso por e...
No dia 07 de fevereiro cancelei minha assinatura premium. Fotografei a tela com o cancelamento, portanto não só tenho certeza de que concluí o cancelamento, como tenho prova disso. Hoje, dia 17/02, r...
Spotify Star
230 Views
1 replies
0 likes
I do everything well right, I put the data correctly without any error, but when I confirm everything after registering the card he says that it is a bad day, but it has been a long time since this and every day I try to register and he does not Acce...
I do everything well right, I put the data correctly without any error, but when I confirm everything after registering the card he says that it is a bad day, but it has been a long time since this a...
Community Legend
196 Views
1 replies
0 likes
Hello, I've made an account and playlist but neither are searchable. I have even upgraded to premium. The username is phimufraternity. Can anyone help me figure out how to become searchable?
Hello, I've made an account and playlist but neither are searchable. I have even upgraded to premium. The username is phimufraternity. Can anyone help me figure out how to become searc...
Roadie
905 Views
1 replies
0 likes
Hello, someone changed my e mail and my password. Now i cant change my password and e-mail cuz both need recent password that he changed. I want to delete my account pls helpMy account: efeler12
Hello, someone changed my e mail and my password. Now i cant change my password and e-mail cuz both need recent password that he changed. I want to delete my account pls help My account: efeler12
Community Legend
372 Views
1 replies
0 likes
Hi,My Facebook acoount has been deleted, and it was my way of connecting to Spotify.I created another account (which I'm using right now), but I'm not able to stop my Premium subscription on my previous account, because I can't connect to it.I also w...
Hi, My Facebook acoount has been deleted, and it was my way of connecting to Spotify. I created another account (which I'm using right now), but I'm not able to stop my Premium subscription on my p...
Community Legend
610 Views
3 replies
0 likes
My spotfiy login is my facebook login. However, I wanted to deactiviate my facebook account but I can't because when I do it logs me out of spotify. So, how do I change my spotify login so that it's not attached to my facebook account? Thank you for ...
My spotfiy login is my facebook login. However, I wanted to deactiviate my facebook account but I can't because when I do it logs me out of spotify. So, how do I change my spotify login so that ...
Roadie
321 Views
2 replies
0 likes
I added my husband to our premium account. He had a free account previously. After he received his invite and redeemed the code he went back and logged into the app and his account is still "free" and not premium. Help please!
I added my husband to our premium account. He had a free account previously. After he received his invite and redeemed the code he went back and logged into the app and his account is still "free" an...
Community Legend
393 Views
2 replies
0 likes
Hi everyone and i need your help! Today when i logged on spotify, i noticed my playlists gone. Think that maybe there is something wrong with my facebook account. So i logged out and try to log in with just mail. It said it's wrong and that's it. Aft...
Hi everyone and i need your help! Today when i logged on spotify, i noticed my playlists gone. Think that maybe there is something wrong with my facebook account. So i logged out and try to log in wi...
Community Legend
948 Views
1 replies
0 likes
I've been receiving newsletters (email version of course) in mandarin even though I've never requested them. And twice, I already clicked "unsubscribe" but I continue to receive these mandarin emails.I just checked my account to make sure I'm unsubsc...
I've been receiving newsletters (email version of course) in mandarin even though I've never requested them. And twice, I already clicked "unsubscribe" but I continue to receive these mandarin emails...
Not applicable
379 Views
4 replies
0 likes
Já mandei o link de convite por email, os membros ja utilizavam o plano familiar, mas solicitou a confirmação, recebi um email dizendo que estava tudo ok com as confirmações e depois o premium deles parou de funciona, ja desativei o plano, reativei, ...
Já mandei o link de convite por email, os membros ja utilizavam o plano familiar, mas solicitou a confirmação, recebi um email dizendo que estava tudo ok com as confirmações e depois o premium deles ...
Spotify Star
4173 Views
21 replies
3 likes
