Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8601 Views
  • 1 replies
  • 9 likes
  • Security
  • 8601 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476805 Views
  • 978 replies
  • 111 likes
  • Account
  • 476805 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208355 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208355 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119535 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119535 Views
  • 72 replies
  • 12 likes

entered information into wrong account

Hello, I recently signed up for your premium student discount. In order to do so I needed to verify that I was a student. I provide the necessary documentation and I was successfully approved. The email provided me a link to the form and where I coul...

  • Casual Listener
  • Hello, I recently signed up for your premium student discount. In order to do so I needed to verify that I was a student. I provide the necessary documentation and I was successfully approved. The em...
  • Ale39
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Albums removed from my playlist

The following albums(Resident Evil 2 Original Soundtrack / Resident Evil 3 Original Soundtrack ) have been removed and are now greyed out,so I can't play any of their tracks.Please do something about it!

  • Newbie
  • The following albums(Resident Evil 2 Original Soundtrack / Resident Evil 3 Original Soundtrack ) have been removed and are now greyed out,so I can't play any of their tracks.Please do something ...
  • Jacob
  • Community Legend
  • 508 Views
  • 1 replies
  • 0 likes
  • Premium
  • 508 Views
  • 1 replies
  • 0 likes

FAMILY PLAN

I am not able to connect people on my account verifiying where we live, we are putting the same address that I had placed on my account and it isn't working like it should. 3 people where able to verify it and the other 2 aren´t able to verify the ac...

  • Newbie
  • I am not able to connect people on my account verifiying where we live, we are putting the same address that I had placed on my account and it isn't working like it should. 3 people where able to ver...
  • Jacob
  • Community Legend
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Solved!! Se ha cancelado premium

Hasta hace una semana atrás tenía activa mi cuenta premium y de repente desaparecierom mis playlist y estoy en cuenta Gratis. Yo no he cancelado la suscripción y no hay problema con el débito en la tarjeta. Que puede ser ?

  • Casual Listener
  • Hasta hace una semana atrás tenía activa mi cuenta premium y de repente desaparecierom mis playlist y estoy en cuenta Gratis. Yo no he cancelado la suscripción y no hay problema con el débito en la t...
  • ami1677
  • Casual Listener
  • 359 Views
  • 2 replies
  • 0 likes
  • 359 Views
  • 2 replies
  • 0 likes

Answer needed ASAP trying to cancel spotify

I have a premium subscription and I'm trying to cancel it before it charges for another month. When I try to log in it says I have a free subscription and I can't cancel. Help please!

  • Newbie
  • I have a premium subscription and I'm trying to cancel it before it charges for another month. When I try to log in it says I have a free subscription and I can't cancel. Help please!
  • TobiasYoung
  • Composer
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Cancelled premium subscription but it was still renewed

I bought a 3 month trial of Spotify premium for $0.99 and it was set to renew on 03/24/17 so I cancelled the subscription on the 23rd but it still renewed and I still have premium. Can someone help with this?

  • Casual Listener
  • I bought a 3 month trial of Spotify premium for $0.99 and it was set to renew on 03/24/17 so I cancelled the subscription on the 23rd but it still renewed and I still have premium. Can someone help w...
  • apedraza13
  • Casual Listener
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! How do I Unsubscribe from the FREE subscription?

I entered my info for the free subscription because I could not otherwise see if what Spofify was offering was what I wanted. It turns out it is not for me. I would like to unsubscribe so my sign on information isn't on file for anyone to hijack. I c...

  • Visitor
  • I entered my info for the free subscription because I could not otherwise see if what Spofify was offering was what I wanted.  It turns out it is not for me.  I would like to unsubscribe so...
  • user-removed
  • Not applicable
  • 1090 Views
  • 2 replies
  • 0 likes
  • 1090 Views
  • 2 replies
  • 0 likes

Update to payment details not possible because of student discount

I was on the student discount for premium but I've graduated so I'm no longer eligible. I'm fine with upgrading to the regular premium subscription but my debit card was stolen recently so I have a new card number. It won't let me update my payment d...

  • Casual Listener
  • I was on the student discount for premium but I've graduated so I'm no longer eligible. I'm fine with upgrading to the regular premium subscription but my debit card was stolen recently so I have a n...
  • osornios
  • Spotify Star
  • 289 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 289 Views
  • 3 replies
  • 0 likes

Direccion plan familiar

Estimados contrate plan familiar para mi esposa y estoy casi seguro que invente un codigo postal por ello cuando le pide autentificar no le deja, como puedo saber cual es la direccion exacta que quedo registrada? O es mejor suspender suscripcion y vo...

  • Newbie
  • Estimados contrate plan familiar para mi esposa y estoy casi seguro que invente un codigo postal por ello cuando le pide autentificar no le deja, como puedo saber cual es la direccion exacta que qued...
  • osornios
  • Spotify Star
  • 569 Views
  • 3 replies
  • 0 likes
  • 569 Views
  • 3 replies
  • 0 likes

Solved!! Cannot get support to release my email

I want to disconnect Facebook from my Spotify account, but need Support to release my email address so I can create a new account. (I originally signed up through Facebook, so I have to create a new account.) I've sent 2 messages requesting this to S...

  • Casual Listener
  • I want to disconnect Facebook from my Spotify account, but need Support to release my email address so I can create a new account. (I originally signed up through Facebook, so I have to create a new ...
  • Jacob
  • Community Legend
  • 378 Views
  • 3 replies
  • 0 likes
  • Account
  • 378 Views
  • 3 replies
  • 0 likes

Solved!! My name is just numbers and i'm connected with facebook ?

When I log into the spotify app iI'm logged in with my facebook , but my name is a bunch of numbers ? what do i do ?

  • Newbie
  • When I log into the spotify app iI'm logged in with my facebook , but my name is a bunch of numbers ? what do i do ?
  • Jacob
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution No pudimos verificar tu dirección

Hola, encantado comunidad.El problema es que ahora llegando de mi casa mi encontre con un correo de spotify diciendo que no se pudo verificar mi dirección, obviamente todos los integrantes de la cuenta premium con el plan familiar residen en la misma...

  • Newbie
  • Hola, encantado comunidad. El problema es que ahora llegando de mi casa mi encontre con un correo de spotify diciendo que no se pudo verificar mi dirección, obviamente todos los integrantes de la ...
  • ZullyB
  • Roadie
  • 786 Views
  • 1 replies
  • 0 likes
  • 786 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEMAS CON PLAN FAMILIAR PREMIUM

Buenos el día 22 realice mi pago normal como cada mes para mi PLAN FAMILIAR en el que tengo registrada a mi hija mi padre y mi esposa, y al día siguiente mis casillas aparecen todas disponibles, y a mi hija padre y esposa les paso su cuenta a free, y...

  • Newbie
  • Buenos el día 22 realice mi pago normal como cada mes para mi PLAN FAMILIAR en el que tengo registrada a mi hija mi padre y mi esposa, y al día siguiente mis casillas aparecen todas disponibles, y a ...
  • ZullyB
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Unlimited
  • 308 Views
  • 1 replies
  • 0 likes

Account hacked

Hey there. My account seems to be hacked. I connect to Spotity (premium) using my Facebook profile. Someone added his/her emailaddress, date of birth and a password to my account which used to be connected through my Facebook profile. There are now n...

  • Casual Listener
  • Hey there. My account seems to be hacked. I connect to Spotity (premium) using my Facebook profile. Someone added his/her emailaddress, date of birth and a password to my account which used to be con...
  • osornios
  • Spotify Star
  • 391 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 391 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify no me deja pagar premium

He accedido tres tarjetas diferentes y lo he hecho en varias ocasionea estoa últimos días, he confirmado con mi banco que mis tarjetas puedan ser utilizadas para el cobro y todo está en orden pero Spotify dice que hay un error y que mi tarjeta tiene ...

  • Casual Listener
  • He accedido tres tarjetas diferentes y lo he hecho en varias ocasionea estoa últimos días, he confirmado con mi banco que mis tarjetas puedan ser utilizadas para el cobro y todo está en orden pero Sp...
  • ZullyB
  • Roadie
  • 1115 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se borró solo miembros de cuenta familiar

Me paso lo algo muy extraño, soy titular de una cuenta familiar y justo el día que me hicieron el cargo a la tarjeta, todos mis miembros de la cuenta se borraron, pero al enviarles nuevamente solicitud, les aparece que no pueden verificar la direcció...

  • Newbie
  • Me paso lo algo muy extraño, soy titular de una cuenta familiar y justo el día que me hicieron el cargo a la tarjeta, todos mis miembros de la cuenta se borraron, pero al enviarles nuevamente solicit...
  • ZullyB
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify familiar

Hola, queria saber por que al compartir invitaciones de spotify familiar, la persona que recibe el link no logra activarlo, ya que señala que no compartimos los mismos datos dedireccion ( lo cual no es asi) graciaaS!

  • Newbie
  • Hola, queria saber por que al compartir invitaciones de spotify familiar, la persona que recibe el link no logra activarlo, ya que señala que no compartimos los mismos datos dedireccion ( lo cual no ...
  • ZullyB
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Premium family

I can't join my family member keeps telling me oops there is a problems

  • Casual Listener
  • I can't join my family member keeps telling me oops there is a problems
  • Nico
  • Community Legend
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Recover deleted songs in a playlist?

Hi there. Unfortunately my girlfriend deleted a whole bunch of songs in one of my playlists The playlist isn't deleted but songs INSIDE the playlist are which means i can't use the Recover Playlist functionality. Is there any way to recover deleted s...

  • Casual Listener
  • Hi there.   Unfortunately my girlfriend deleted a whole bunch of songs in one of my playlists 😞 😞 The playlist isn't deleted but songs INSIDE the playlist are which means i can't use the...
  • chinchillaboy
  • Newbie
  • 32279 Views
  • 26 replies
  • 14 likes
  • Account
    Other
    Subscription
  • 32279 Views
  • 26 replies
  • 14 likes