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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80371 Views

9 replies

2 likes

Account
Login
  • 80371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653729 Views

13 replies

4 likes

Account
  • 653729 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734161 Views

18 replies

29 likes

  • 734161 Views
  • 18 replies
  • 29 likes

Deleted Facebook account but still being charged

So I have a new spotify account that I pay for but back when I had Facebook I was paying for a different account. And they are still charging me for that old account. Is there any way to cancel that since I don't have the Facebook account anymore?

Newbie

So I have a new spotify account that I pay for but back when I had Facebook I was paying for a different account. And they are still charging me for that old account. Is there any way to cancel that ...

ErikG

Roadie

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unauthorized Ps4 on my acount

I realized that someone else is using my spotify on their ps4 and I have no idea who it is. I want to remove them without having to create a new account. I already tried to sign out everywhere and changed my account passcode.

Newbie

I realized that someone else is using my spotify on their ps4 and I have no idea who it is. I want to remove them without having to create a new account. I already tried to sign out everywhere and ch...

user-removed

Not applicable

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Had family premium but when i changed cc info it charged it for only charged for premiu for 1 user.

I had premium family account, then i was noticed that i needed to update credit card info. When i updated cc info it charged me for premium 1 user (me) only. How can i get the charges to reflect towards the family premium account and pay the differen...

Newbie

I had premium family account, then i was noticed that i needed to update credit card info. When i updated cc info it charged me for premium 1 user (me) only. How can i get the charges to reflect towa...

AndyJoel

Spotify Legend

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Keep getting charged

DOES ANYBODY HAVE A CONTACT # FOR SPOTIFY I KEEP GETTING BILLED AND IT DOESN'T MAKE ANY SENSE

Newbie

DOES ANYBODY HAVE A CONTACT # FOR SPOTIFY I KEEP GETTING BILLED AND IT DOESN'T MAKE ANY SENSE

laurenluvsmusic

Roadie

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family not working!

Spotify family is not working.. the 2 people I invited can't play any music ... it says there active ? I have been paying for family and getting nothing but a run around, ready to give up and cancel all together!

Newbie

Spotify family is not working.. the 2 people I invited can't play any music ... it says there active ? I have been paying for family and getting nothing but a run around, ready to give up and cancel ...

AndyJoel

Spotify Legend

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Solved!! Offer Customer Support by Telephone

Why when i tried to reset my password with my gmail account it says my account is not associated with Spotify. But when i tried to make a new account with my gmail for Spotify it says my gmail is already taken **bleep**! How can i call spotify techni...

Casual Listener

Why when i tried to reset my password with my gmail account it says my account is not associated with Spotify. But when i tried to make a new account with my gmail for Spotify it says my gmail is alr...

SMASHWOLFKING

Casual Listener

405 Views

2 replies

0 likes

Account
Login
  • 405 Views
  • 2 replies
  • 0 likes

Unlink Facebook Without Starting New Account

Hi, I recently deactivated my Facebook account and would like to reaccess my Spotify Premium account without creating a new Premium account. I unlinked Spotify from my Facebook account before I deactivated it but I'm still not able to set a new passw...

Visitor

Hi,   I recently deactivated my Facebook account and would like to reaccess my Spotify Premium account without creating a new Premium account. I unlinked Spotify from my Facebook account befor...

kirashi

Community Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Problem changing my email adress

Hi there. I accidently tryed to log on with my new email adress and ended up on Spotify Free (without premium). And now when Im logged in with my ordinary username and want to change my old email to my new one it says that "this mailadress is already...

Newbie

Hi there.   I accidently tryed to log on with my new email adress and ended up on Spotify Free (without premium). And now when Im logged in with my ordinary username and want to change my old ...

ErikG

Roadie

244 Views

1 replies

0 likes

Account
  • 244 Views
  • 1 replies
  • 0 likes

Moved countries (UK to CANADA) - updating payment with canadian details

Hi,I've moved from UK to Canada and want to update premium account with new canadian bank details. I have followed trying to update my location profile account settings and then updating my payment details but it eventually it just that I'm in a coun...

Casual Listener

Hi, I've moved from UK to Canada and want to update premium account with new canadian bank details.    I have followed trying to update my location profile account settings and then upda...

KatesHere

Community Legend

822 Views

8 replies

0 likes

Account
Premium
Subscription
  • 822 Views
  • 8 replies
  • 0 likes

Trouble logging in and playlists gone

Hi! I've been having trouble with my login on Spotify The past week. I did reset my password and was finaly able to log on to my account. Now The problem is that all of my playlists are gone and I'm left with 1 playlist I never added and 33 people I'...

Casual Listener

Hi! I've been having trouble with my login on Spotify The past week. I did reset my password and was finaly able to log on to my account. Now The problem is that all of my playlists are gone and I'm ...

camilla2103

Casual Listener

236 Views

2 replies

0 likes

Account
Security
  • 236 Views
  • 2 replies
  • 0 likes

Can't log in to my Premium account

Hey, Used to "Log In With Facebook" - all of a sudden it won't work anymore "Incorrect Password' whether it's through my iPhone or my Mac. Turned platform on and off, disconnected and reconnected from Facebook, generated a password through app seting...

Newbie

Hey,    Used to "Log In With Facebook" - all of a sudden it won't work anymore "Incorrect Password' whether it's through my iPhone or my Mac.   Turned platform on and off, disconne...

Maxim

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro en Tarjeta de Credito

Buenas tardesTengo un doble cobro en la tarjeta de credito por 2 membresias premium, el problema es que una sola la mantengo ya que la otra la inclui en el plan familiar cuando aumentaron a 5 los cupos en las cuentas premium.No tengo como eliminar la...

Newbie

Buenas tardes Tengo un doble cobro en la tarjeta de credito por 2 membresias premium, el problema es que una sola la mantengo ya que la otra la inclui en el plan familiar cuando aumentaron a 5 los c...

AndyJoel

Spotify Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

I cant listen music in spotify

Hello,My account was a premium but it is turned to free account suddenly.I didnt understand why? And i must pay money with my card anyway.Please HELP

Casual Listener

Hello, My account was a premium but it is turned to free account suddenly.I didnt understand why? And i must pay money with my card anyway.Please HELP

Hubo

Community Legend

282 Views

3 replies

0 likes

  • 282 Views
  • 3 replies
  • 0 likes

Cancelled my premium subscription and still being charged

Hello, I cancelled my premium subscription the begining of January and so far I have been charged for January and February. I'm trying to find a way to get in touch with Spotify to stop paymentsn and hopefully reverse charges. I'm super dissapointed ...

Casual Listener

Hello,   I cancelled my premium subscription the begining of January and so far I have been charged for January and February. I'm trying to find a way to get in touch with Spotify to stop paym...

Hubo

Community Legend

726 Views

3 replies

0 likes

  • 726 Views
  • 3 replies
  • 0 likes

Organization Plans (Family Plans)

I know the family plan says you have to live at the same address, but can this be used for businesses with multiple locations. Like if we had 5 employees who worked at different offices and wanted to have an account each for them. Technically they ha...

Newbie

I know the family plan says you have to live at the same address, but can this be used for businesses with multiple locations. Like if we had 5 employees who worked at different offices and wanted to...

Hubo

Community Legend

254 Views

1 replies

0 likes

Account
Premium
Subscription
  • 254 Views
  • 1 replies
  • 0 likes

assinatura entre amigos

Existe algum desconto para assinar eu e mais 3 amigos? por que o plano familia não pode ser divididos para amigos?

Casual Listener

Existe algum desconto para assinar eu e mais 3 amigos? por que o plano familia não pode ser divididos para amigos?

Bittencourt

Spotify Star

41187 Views

25 replies

2 likes

  • 41187 Views
  • 25 replies
  • 2 likes

Solved!! Free 1 month Spotify doesnt work

Good dayI ve registered for one month free premium trial but when i open the app in my tablet im still in the not premium version,What Can i do?

Newbie

Good day I ve registered for one month free premium trial but when i open the app in my tablet im still in the not premium version, What Can i do?

stephmayor

Newbie

880 Views

8 replies

0 likes

Premium
  • 880 Views
  • 8 replies
  • 0 likes