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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77021 Views

28 replies

0 likes

  • 77021 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95256 Views

9 replies

2 likes

Account
Login
  • 95256 Views
  • 9 replies
  • 2 likes

I have 2 Spotify accounts through the same email address. How do I merge?

I have 2 Spotify accounts through the same email address. Account 1 is registered through my FaceBook account and has all my playlists. Account 2 is registered through my email address and does not have my playlists. I have upgraded to Spotify Premiu...

Visitor

I have 2 Spotify accounts through the same email address. Account 1 is registered through my FaceBook account and has all my playlists. Account 2 is registered through my email address and does not h...

user-removed

Not applicable

968 Views

2 replies

0 likes

Account
Premium
Subscription
  • 968 Views
  • 2 replies
  • 0 likes

email already in use

I have invited my partner to join family premium. She has never used spotify before. When she tried to create a new account it says email already in use. When trying the change password process the email comes back in german from spotify germany. We ...

Casual Listener

I have invited my partner to join family premium. She has never used spotify before. When she tried to create a new account it says email already in use. When trying the change password process the e...

MarkPedersen

Roadie

561 Views

4 replies

0 likes

  • 561 Views
  • 4 replies
  • 0 likes

libspotify request

I requested a developer key on this site https://developer.spotify.com/technologies/libspotify/application-keys/ only now after a week I still don't have a response. Does anyone have an idea what to do?I'm trying to play music on my Raspberry Pi 3 wi...

Casual Listener

I requested a developer key on this site https://developer.spotify.com/technologies/libspotify/application-keys/ only now after a week I still don't have a response.  Does anyone have...

Maxim

Spotify Star

520 Views

3 replies

1 likes

  • 520 Views
  • 3 replies
  • 1 likes

Solved!! Deactivating my Facebook account but won't let me login

Im trying to keep my Facebook account deactivated but my Spotify account is linked to Facebook account and I can't login to my premium account

Newbie

Im trying to keep my Facebook account deactivated but my Spotify account is linked to Facebook account and I can't login to my premium account

Jacob

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Yearly badges

I have only gotten the 2-year badge but I have songs saved in my Starred from 2010. How can it be that I have not been a member since 2010?

Casual Listener

I have only gotten the 2-year badge but I have songs saved in my Starred from 2010. How can it be that I have not been a member since 2010?

meahtenoha

Spotify

796 Views

2 replies

0 likes

Other
  • 796 Views
  • 2 replies
  • 0 likes

Spotify Account hacked

Hello,my Spotify got hacked. Someone changed the email adress, Username and password.I contacted the Support twice and since last week, no one answered me.What can I do? I have Spotify Premium and I dont want, that the hacker wil got my Payment infor...

Casual Listener

Hello, my Spotify got hacked. Someone changed the email adress, Username and password. I contacted the Support twice and since last week, no one answered me. What can I do? I have Spotify Premium ...

KatesHere

Community Legend

411 Views

3 replies

0 likes

Account
Premium
Security
  • 411 Views
  • 3 replies
  • 0 likes

Landänderung

Ich bin für längere Zeit in Kolumbien. In den Kontoeinstellungen steht Schweiz undEigentlich, weil ich für längere Zeit in Kolumbien lebe, sollte ich das Land ändern.Leider geht stirbt nicht. Ich kann mich hier auch nicht anmelden.Was kann ich tun?

Newbie

Ich bin für längere Zeit in Kolumbien. In den Kontoeinstellungen steht Schweiz und Eigentlich, weil ich für längere Zeit in Kolumbien lebe, sollte ich das Land ändern. Leider geht stirbt nicht. Ich...

Maxim

Spotify Star

248 Views

1 replies

0 likes

Login
  • 248 Views
  • 1 replies
  • 0 likes

Cannot log in Spotify in another country

I downloaded Spotify when I was travelling in Hong Kong, however after I came back to Australia in 14 days I couldn't log in again and a speech bubble popped up and says 'only 14 days using Spotify abroad' , but I'm not abroad, this is where I live. ...

Casual Listener

I downloaded Spotify when I was travelling in Hong Kong, however after I came back to Australia in 14 days I couldn't log in again and a speech bubble popped up and says 'only 14 days using Spotify a...

Maxim

Spotify Star

474 Views

3 replies

0 likes

  • 474 Views
  • 3 replies
  • 0 likes

Solved!! Changing Profile Picture

Hey...I haven't been able to change my profile picture. Not a big issue, I was just wondering what's up. When I scroll over it there shows up the whole "change profile picture" thing, but when I click on it, nothing happens.

Regular

Hey...I haven't been able to change my profile picture. Not a big issue, I was just wondering what's up. When I scroll over it there shows up the whole "change profile picture" thing, but when I clic...

KatesHere

Community Legend

982 Views

10 replies

0 likes

Account
Free
Other
  • 982 Views
  • 10 replies
  • 0 likes

Change country - Only family plan available?

Hi I recently moved to the UK from NZ and am updating my Spotify account with my new UK bank details. When I change country it asks for which 'plan/subscription' I want but it only offers the family plan. I previously had standard premium and am just...

Regular

Hi 🙂 I recently moved to the UK from NZ and am updating my Spotify account with my new UK bank details. When I change country it asks for which 'plan/subscription' I want but it only offers the fam...

Maxim

Spotify Star

886 Views

11 replies

0 likes

  • 886 Views
  • 11 replies
  • 0 likes

I still pay for 2 accounts, but i should not

I cancelled premium a long time ago and joined spotify family, but still pay for premium. I have paid many months now. Why? Cannot find support to call anywhere.

Newbie

I cancelled premium a long time ago and joined spotify family, but still pay for premium. I have paid many months now. Why? Cannot find support to call anywhere.

Jacob

Community Legend

363 Views

1 replies

0 likes

Account
Premium
Subscription
  • 363 Views
  • 1 replies
  • 0 likes

Spotify account hacked and email changed

Just got an email stating my email address for spotify was changed - unfortunately I have never changed my email account and the email they said my account was changed to is one I'm not familiar with.Thankfully I'm able to log in here through a previ...

Newbie

Just got an email stating my email address for spotify was changed - unfortunately I have never changed my email account and the email they said my account was changed to is one I'm not familiar with...

Jacob

Community Legend

1268 Views

1 replies

0 likes

  • 1268 Views
  • 1 replies
  • 0 likes

account

i have entered someone elses email by mistake and added my bank details, only to realise when im trying to log in this is what has happened. i need the email changing as soon as possible as they could access my bank details however spotify arent answ...

Newbie

i have entered someone elses email by mistake and added my bank details, only to realise when im trying to log in this is what has happened. i need the email changing as soon as possible as they coul...

Jacob

Community Legend

418 Views

1 replies

0 likes

Account
  • 418 Views
  • 1 replies
  • 0 likes

Account type changed mid song.

I have been paying for Spotify premium for a couple of years now and all of a sudden my account has changed to a free account and my downloaded songs have disappeared?

Newbie

I have been paying for Spotify premium for a couple of years now and all of a sudden my account has changed to a free account and my downloaded songs have disappeared?

MarkPedersen

Roadie

618 Views

2 replies

0 likes

Account
  • 618 Views
  • 2 replies
  • 0 likes

Remove Facebook

I created my account with Facebook but I need to remove Facebook from my account as at work I'm allowed to listen to music but Facebook is blocked so I cannot log in at work.

Casual Listener

I created my account with Facebook but I need to remove Facebook from my account as at work I'm allowed to listen to music but Facebook is blocked so I cannot log in at work.

Jacob

Community Legend

679 Views

1 replies

0 likes

Account
Login
  • 679 Views
  • 1 replies
  • 0 likes

Charged twice per month

I wants to know why did I get charge twice for this month

Newbie

I wants to know why did I get charge twice for this month

MarkPedersen

Roadie

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium ne fonctionne pas sur le smartphone

Bonjour,J'ai un compte premium mais malgré cela je n'ai que la lecture aléatoire sur le smartphone. Je suis bien connecté à mon compte et j'ai rechargé l'application sur le smartphone. Mais le problème reste identique je n'ai pas d'autre choix que la...

Regular

Bonjour, J'ai un compte premium mais malgré cela je n'ai que la lecture aléatoire sur le smartphone. Je suis bien connecté à mon compte et j'ai rechargé l'application sur le smartphone. Mais le prob...

traissac69

Regular

659 Views

2 replies

0 likes

Account
  • 659 Views
  • 2 replies
  • 0 likes

Common issue with hacked email.

Looks like I've become another victim of hacked email on Spotify. I've reached out early this evening but have heard nothing back yet and was curious how long it takes to resolve the problem. I have since changed my credit card password and locked my...

Newbie

Looks like I've become another victim of hacked email on Spotify. I've reached out early this evening but have heard nothing back yet and was curious how long it takes to resolve the problem. I have ...

Maxim

Spotify Star

268 Views

1 replies

0 likes

Account
Security
  • 268 Views
  • 1 replies
  • 0 likes

Account Hacked; already tried conventional security measures

Unauthorized users have been accessing my account and I am at my wit's end. I have already used the "sign out everywhere" option from my account page and have revoked 3rd party app access to no effect. I use Facebook to sign in, and I have changed my...

Newbie

  Unauthorized users have been accessing my account and I am at my wit's end.   I have already used the "sign out everywhere" option from my account page and have revoked 3rd party app a...

Jivice

Newbie

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes