Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 298 Views
  • 0 replies
  • 6 likes
  • Security
  • 298 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436213 Views
  • 971 replies
  • 108 likes
  • Account
  • 436213 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1193860 Views
  • 119 replies
  • 116 likes
  • Account
  • 1193860 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106346 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106346 Views
  • 70 replies
  • 11 likes

Trouble logging in

I am trying to log in to a different account on my phons, but it keeps on saying we are experiencing some problems. What do I do!?!?

  • Visitor
  • I am trying to log in to a different account on my phons, but it keeps on saying we are experiencing some problems. What do I do!?!?
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Login
  • 181 Views
  • 1 replies
  • 0 likes

Spotify account hacked, e-mail changed

Hi, I just received an e-mail from spotify notifying me that my e-mail adress has been changed. Using facebook to log in, I verified that my email has indeed been changed from what it was to 'hacked1@sinoria.fr' which obviously isn't mine.I've sent a...

  • Newbie
  • Hi, I just received an e-mail from spotify notifying me that my e-mail adress has been changed. Using facebook to log in, I verified that my email has indeed been changed from what it was to 'hacked1...
  • osornios
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Unable to change password (Facebook account, yet it isn't)

Hey, So my account is a facebook account and I can't unlink it, despite it not being a facebook account originally. Somehow my account has become some sort of a wierd account with facebook login capabilities, but without actually using facebook login...

  • Casual Listener
  • Hey,   So my account is a facebook account and I can't unlink it, despite it not being a facebook account originally. Somehow my account has become some sort of a wierd account with facebook l...
  • osornios
  • Spotify Star
  • 1217 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Change Primary Email

FYI You all need to have a chat function available if we're paying for this app and no real way to problem solve. My issue:The primary email listed on my account is an old school email that I haven't used in years and I can't access. I assume spotify...

  • Newbie
  • FYI You all need to have a chat function available if we're paying for this app and no real way to problem solve.   My issue: The primary email listed on my account is an old school email tha...
  • MonicaM_Bogota
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 184 Views
  • 1 replies
  • 0 likes

Correo de Facebook

Holal, tengo un problema. He cambiado mi correo de facebook pero el cambio no se registra en spotify, sigue saliendo el correo antiguo. ¿Alguien sabe como se hace para que se actualize?

  • Casual Listener
  • Holal, tengo un problema. He cambiado mi correo de facebook pero el cambio no se registra en spotify, sigue saliendo el correo antiguo. ¿Alguien sabe como se hace para que se actualize?
  • osornios
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

My account got hacked

Someone changed the email and password, I contacted spotify, and still haven't gotten anything helpful

  • Newbie
  • Someone changed the email and password, I contacted spotify, and still haven't gotten anything helpful
  • osornios
  • Spotify Star
  • 744 Views
  • 1 replies
  • 0 likes
  • 744 Views
  • 1 replies
  • 0 likes

How to unlink my spotify account from a PSN account

i have an old PSN account on my ps3 and i linked it. then i get the ps4 and it appears that the account is already linked. its a premiun account and i don´t know what to do

  • Newbie
  • i have an old PSN account on my ps3 and i linked it. then i get the ps4 and it appears that the account is already linked. its a premiun account and i don´t know what to do
  • osornios
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Login
  • 229 Views
  • 1 replies
  • 0 likes

student info already linked with another account

Hi, so I signed up for a Spotify free account a few months ago, and ended up permanently deleting the account. However, I have since created a new account and want to upgrade to Premium, but I'm a college student so would really appreciate the studen...

  • Newbie
  • Hi, so I signed up for a Spotify free account a few months ago, and ended up permanently deleting the account. However, I have since created a new account and want to upgrade to Premium, but I'm a co...
  • osornios
  • Spotify Star
  • 610 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 610 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't cancel my Premium after getting Family Subscruption

Hello, I've joined a Family account therefore I want to cancel my old Premium Subscription. However, I'm not able to this. In the panel Subscription I'm been told I'm only having a Family account which the owner of the account is managing. So where d...

  • Newbie
  • Hello, I've joined a Family account therefore I want to cancel my old Premium Subscription. However, I'm not able to this. In the panel Subscription I'm been told I'm only having a Family accoun...
  • MonicaM_Bogota
  • Roadie
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Cancelling free Spotify account

I have recently got Spotify premium with my Spark mobile account. My husband temporarily set up the free Spotify account using the email address I need to use before he got his premium account set up on his work email. Before I can set up my premium ...

  • Visitor
  • I have recently got Spotify premium with my Spark mobile account. My husband temporarily set up the free Spotify account using the email address I need to use before he got his premium account set up...
  • osornios
  • Spotify Star
  • 636 Views
  • 1 replies
  • 0 likes
  • Account
  • 636 Views
  • 1 replies
  • 0 likes

Spotify rejected my payment

Created a new account, tried to activate my premium trial with my paypal account, after going through the paypal process i was brought back to the payment page in spotify. Tried repeatedly and got the same issue.Please advice on how to resolve this i...

  • Newbie
  • Created a new account, tried to activate my premium trial with my paypal account, after going through the paypal process i was brought back to the payment page in spotify. Tried repeatedly and got th...
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Me han cobrado 9,99 despues de cancelar mi cuenta premium

Me han cobrado 9,99 despues de cancelar mi cuenta premium antes de que me caducara

  • Newbie
  • Me han cobrado 9,99 despues de cancelar mi cuenta premium antes de que me caducara
  • osornios
  • Spotify Star
  • 714 Views
  • 1 replies
  • 0 likes
  • 714 Views
  • 1 replies
  • 0 likes

Spotify premium double payment

After trying to udate my payment details I've got the message saying that something went wrong with the payment but that no money were withdrawn from my account. I tried this one more time and the same thing happened although I had enough credit on m...

  • Newbie
  • After trying to udate my payment details I've got the message saying that something went wrong with the payment but that no money were withdrawn from my account. I tried this one more time and the sa...
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 183 Views
  • 1 replies
  • 0 likes

HELP

I've forgotten my Spotify email address and I can't seem to log in with my username and my account is on premium is there any other ways I can cancel my premium or retrieve my account back?

  • Newbie
  • I've forgotten my Spotify email address and I can't seem to log in with my username and my account is on premium is there any other ways I can cancel my premium or retrieve my account back?
  • osornios
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund

HiToday I sign up for a Spotify family and my family members were not able to access my new plan so I cancelled my current plan and made the same plan on another account, the money had not been taken out of my account yet and I hope it won't be, I wo...

  • Newbie
  • Hi Today I sign up for a Spotify family and my family members were not able to access my new plan so I cancelled my current plan and made the same plan on another account, the money had not been tak...
  • MonicaM_Bogota
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Please for the love of God just change my Discover Weekly playlist picture!!!!!

I know a lot of people are having issues with this. Spotify, you need to stop. It's not good for business. People aren't going to want Spotify if there's no way to fix a big fat picture of you and your ex everytime you log on. That was my profile pic...

  • Newbie
  • I know a lot of people are having issues with this. Spotify, you need to stop. It's not good for business. People aren't going to want Spotify if there's no way to fix a big fat picture of you and yo...
  • osornios
  • Spotify Star
  • 204 Views
  • 1 replies
  • 2 likes
  • Other
  • 204 Views
  • 1 replies
  • 2 likes

Got approved for student discount

I got approved for student discount AND payed but I'm still on free

  • Newbie
  • I got approved for student discount AND payed but I'm still on free
  • osornios
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

New mobile contract with spotify

I currently pay for Spotify monthly on my debit card, but have set up a new mobile contract which includes the subscription to premium.How do I cancel my existing subscription and take up the new one without affecting my account?I don't want to have ...

  • Newbie
  • I currently pay for Spotify monthly on my debit card, but have set up a new mobile contract which includes the subscription to premium. How do I cancel my existing subscription and take up the new o...
  • osornios
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 241 Views
  • 1 replies
  • 0 likes

Account hacked

Someone has access to my account, and I cannot listen to music because they keep taking it over. I log in via Facebook, but they are using the Spotify username and password to log in. They're website will not let me change the password , errors pop u...

  • Newbie
  • Someone has access to my account, and I cannot listen to music because they keep taking it over. I log in via Facebook, but they are using the Spotify username and password to log in. They're website...
  • osornios
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Security
  • 163 Views
  • 1 replies
  • 0 likes