Issues with managed accounts

[belgiantrotter]

Hello all,

I am on a basic family plan with 4 members in total. I just found out of managed accounts. On my IOS iphone i tried to convert my youngest son to a managed account, the app gave an error I cannot remember what it said. I got an email the account (which as a normal account) just got deleted but nothing else happened

now I only have 3 members left and a fourth entry called « Children’s Account »

Which i cannot press, it give error « couldn’t find that page » on IOS app.

On browser it’s even worse, i cannot managed any members anymore. The page redirects to the page showing which plan you have and I see the circles of every member to a circle with + to add an additional one… but nothing works… seems everything is fubar

And on top of it I just lost my youngest son’s account for some reason with all his history and playlists gone.. nice 

[Ivelina]

Hey there @belgiantrotter,

Thanks for posting on the Community and for all of the shared details around converting your son's account to a managed one. Hope you don't mind that we moved your thread to the Premium Family section as it better fits here.

To avoid possible confusion, it'd be best to reach out to us privately through this link in order to have things checked backstage, as we're unable to do it from the forum here.

In the meantime, we're just a post away if there's anything else we can assist you with. Cheers!