Lost Premium account, playlists, etc: Unanswered case and frustrated!

[user-removed]

I deactivated my facebook account and subsequently lost my account, inluding premium membership, playlists, etc... I have tried contacting Spotify through a contact form *twice* with no response. Both of those were over a week ago. At this point I am so frustrated I am ready to go find another music provider, but I do not want my credit card billed for a premium account that I can no longer even access. This is also the second week of the month I have not had premium after PAYING for the month.

My most recent case number was 

01892511

I would be so grateful for any help at all!

Thanks!

[kbrooksc]

Hey there @user-removed ! Sorry to hear this - going to ping a moderator to see if we can get you some assistance.

[Jack_H]

Hey @user-removed

Sorry to hear about this.

I'll make sure your case is with the right people and give it a bump for you too.

Apologies for the delay, someone should be in touch as soon as possible

[misiuurka]

I have exactly the same probles as @sbart725. If anyone could help me would be grand.
my case no: 01914374

[Peter__]

Asked someone to check in on that case for you @misiuurka .

[Teresa · Accepted solution]

Hello @misiuurka! I'll make sure someone reaches out to you shortly 😉