My Question or Issue
So, I just made this account just to get assistance and to access my other account under the username Cheetah8895. However, I forgot my password and I'm not receiving any emails (even in spam or deleted), although I'm not sure which email its under anyways.
Also, I have been charged for premium on the other account (Cheetah8895, not Cheetah_8895) and I need to dispute this. I would like to either merge the accounts or have that one deleted, since I haven't used it since the account was created.
In short, the account in question has the username of Cheetah8895.
I forgot the username of it and the email associated with it.
I would like to close the account (Cheetah8895, not Cheetah_8895) or merge these two accounts.
I also need to dispute and request a refund since I haven't been able to log in to the account in question since it was upgraded.
Samsung Galaxy 9+
Solved! Go to Solution.
Thanks for coming to the Spotify Community.
If you can't log in and you’re unsure which email you used, I’d recommend having a quick scan of the email accounts you own for emails from ‘email@example.com’. That way you can determine which one you used to sign up for Spotify with. I'd also recommend checking out this Support article for more help.
Then, you should be able to close your account by following the steps in this Support article.
On another note, if you'd like to ask for a refund, I'd recommend you check out Spotify's refund policy here for the next steps to take.
Hope this helps and let me know how things go!